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December 2023 by Allen Capriles
Never answer the phone, always the manager is not available and lack of experience. Avoid this branch
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October 2023 by Jonty Singh
Definitely not recommended this place. people's are so unprofessional and disrespectful. specially the Lady her Name is MILYAKA she doesn't even care about the customer. She is so disrespectful.
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August 2022 by Jiehao Shi
This is the worst banking experience I have ever had. No one should be treated like that let alone a preferred reward platinum member of this bank. They call themselves “relationship” bankers but act worse then people working at some payday lending shop. When I walked in and told the representative Luke Jones I was there for everyday banking needs he acted like :”well, don’t you know how to use mobile app?”. Then he ignored me for 25 minutes before I could eventually see a banker even though I made an appointment. Even high school kids can do a better in person customer service job than these so called “relationship banker”.
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August 2022 by Ap 57
*POOR CUSTOMER SERVICE*On 1/7/22 an online rep made an appointment for me at this location at 301 East Market Street for 9am 1/8/22 I received the confirmation at 3:00 p.m.And then at 4:30pm I received a cancellation notice generated by B of A automation system.Here in Indianapolis there are many previous reviewers posting the customer service is just not there, as in a live customer service person or adequate customer relations.Sure there's a lot of Bank of America ATMs, kiosks and computerized video banking.I had a similar issue at the River Rd near Keystone branch a few months ago there I had phoned and spoke to someone who said they were actually there and that they would be open between such and so hours I drove straight over there they were closed only the ATMs were open so disappointing I've been with B of A as a customer for 35 plus years on the West Coast now here in Indianapolis for 4 years I am now going to move my accounts elsewhere!
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August 2022 by LJ Jackson
I'm just trying to identifying is anyone even at this location? I call and call for months and never get a perosn which is beyond alarming at this time! Is ANYONE AT THIS BRANCH RIGHT NOW????!I JUST CALLED FOUR TIEMS BACK TO BACK!?
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July 2022 by Slim J
They said the bank open from 9am-1pm I’m here I now is not open.
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May 2022 by Hoover Shi
This is the worst banking experience I have ever had. No one should be treated like that let alone a preferred reward platinum member of this bank. They call themselves “relationship” bankers but act worse then people working at some payday lending shop. When I walked in and told the representative Luke Jones I was there for everyday banking needs he acted like :”well, don’t you know how to use mobile app?”. Then he ignored me for 25 minutes before I could eventually see a banker even though I made an appointment. Even high school kids can do a better in person customer service job than these so called “relationship banker”.
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January 2022 by Cinder Van
The phone service is horrible. The automated system is a series of questions that are pointless it tells you to go to the website which does not work correctly. If you stay on the line it rings 6 times and then sends you to an automated recording would you have to listen to completely then push one then push for again for it to ring another six times and no one will answer. The last time I was there a month ago I waited for 20 minutes and then found out the only person who could help me was not there that day. Most branches are automated or have only one person working I have to go to this particular Finance Branch to talk to the specialist I need and I can't make an appointment.
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January 2022 by Ap “Ap” 57
*POOR CUSTOMER SERVICE*On 1/7/22 an online rep made an appointment for me at this location at 301 East Market Street for 9am 1/8/22 I received the confirmation at 3:00 p.m.And then at 4:30pm I received a cancellation notice generated by B of A automation system.Here in Indianapolis there are many previous reviewers posting the customer service is just not there, as in a live customer service person or adequate customer relations.Sure there's a lot of Bank of America ATMs, kiosks and computerized video banking.I had a similar issue at the River Rd near Keystone branch a few months ago there I had phoned and spoke to someone who said they were actually there and that they would be open between such and so hours I drove straight over there they were closed only the ATMs were open so disappointing I've been with B of A as a customer for 35 plus years on the West Coast now here in Indianapolis for 4 years I am now going to move my accounts elsewhere!
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November 2021 by LA Akfa
Worst customer service ever. There is one teller and it takes forever to help with one client. Staff are just walking around and doing nothing. Will change my bank
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August 2021 by sammy
Only knock is that I called multiple times over the course of 2 hrs and nobody answered the phone.However, when I arrived I spoke with a business banker by the name of Indira who was phenomenal! Pleasure to work with. I was about to go to chase had I not encountered her. Thank you for your help!
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July 2021 by Don Ring
This branch is the best! The bank manager was kind and very helpful. She was able to help me solve a situation that the other branches were clueless about.
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June 2021 by Raj Koduru
Its easier to have an appointment with the president than getting through the teller line at this location to make a simple deposit. I moved all my business accounts from Chase since I live downtown and the location is closer. What a mistake!! I will be closing all my business accounts and switch to a different bank that values its customers. I am sure the location will be closed very soon with this kind of customer service.p.s. There is one teller and 2 people walking around chit chatting. Assuming they are all managers :)
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April 2021 by Jon L.
Racists employees. Tall white Man who checks people in is racists and very vile. Only person that seems to have some sense is the female business rep. It sticks that there is only one in person location in Indianapolis. You're always have a wait at this store. If I could give zero stars I would.
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March 2021 by sammy O
Only knock is that I called multiple times over the course of 2 hrs and nobody answered the phone.However, when I arrived I spoke with a business banker by the name of Indira who was phenomenal! Pleasure to work with. I was about to go to chase had I not encountered her. Thank you for your help!
