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December 2024 by Dustin Patton
Been with State Farm since 1996 and never caused an accident. Called wanting to get better rates but was quickly told that's the rates and nothing more. Crazy thing is it felt wrong and kinda hurt as Ive always been a loyal customer but seems they were more than happy to do so. Gonna miss Statefarm but gotta save some money. Going to USAA
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November 2024 by M E
Horrible person.
Do not recommend.
Avoid.
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May 2023 by Jonathan Webster
Libby helped me get a policy in record time! East and friendly service.
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January 2023 by Janice True
We have always been thrilled with Bob Mercer and his office! They are efficient, friendly, and always take care of anything we need. It is so nice to be greeted with a friendly voice and someone who knows your name! That doesn’t happen much in today’s world. We have been Customers for years and don’t every plan to change agents! Thanks Bob and your excellent office staff!
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December 2022 by Kimberly Melrose
My extended family and I have been Bob Mercers State Farm office for over 40 years and we are highly satisfied with the product and services provided . The customer care is excellent ! Connie Clements is a outstanding agent who always has my back with best possible quotes and care. If you want to be more than a number, look no further for your insurance needs, Bob and his team go the extra mile to provide exemplary service and piece of mind.
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August 2022 by Olman Bustamante
Very pleasant and helpful staff. Great customer service !!
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March 2022 by Jeff V
I’ve had my auto and home insurance with Bob Mercer over 20 years. I couldn’t be happier with my choice to have my policies with them. His staff have always been responsive and helpful in handling all my needs. Thank you for the great service you have provided me over the years!
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June 2021 by Dave K.
Last year was convinced by a family member to move over to Bob and State Farm. Six weeks into switching to State Farm and Bob's agency I was T-boned by someone traveling over 50mph and am lucky to be alive. Bob's team did nothing to help me with the State Farm Adjusters. The car was physically totaled but SF wanted to piecemeal my car back together even though it was 6 weeks old. After an attorney got involved I finally had a reasonable Adjuster total the car and write me a check. No thanks to Bob and his team. Fast forward to March of this year. I get a rock kicked up and a chip in my windshield while driving behind a snowplow. I spoke with someone in Bob's office and "asked if my making a comprehensive claim would affect my insurance". I was told one was collision and the other was comprehensive. I was encouraged to file a claim as that is what insurance is for. Fast forward to today. I get a letter that I am being dropped from State Farm. I call and ask to speak to Bob. Bob is not available. Bob finally calls me back and says "this isn't what you are going to want to hear but I called to appeal for you but there's nothing I can do". When I challenged Bob with "what do you actually do for me and how have you ever helped me through any of this" he got really upset. He stated that he has been doing this for 41 years and he did a filing of appeal for me. I shared that I thought his efforts were very apathetic since day 1 when I needed someone to work for me and my claim and now when I'm being dropped. He then became defensive and upset and decided it was time to hang up with a "have a nice day". Here's the Truth: Save yourself from a person who sits back on his laurels and touts his 41 years while doing nothing for YOU, "The Customer". God forbid you actually use your insurance. I have never had an accident until this one. Note: Someone hit me!! I have no speeding tickets or tickets of any kind in the last decade. Bob got upset that I challenged his "self proclaimed support of me" and simply responded with "I filed an appeal Dave but no luck". I wasn't looking for 'luck' Bob. Just to note I had to call Bob...Bob didn't call me. Bob can say he checked the box but if you are looking for someone to actually fight FOR YOU. Forget it. Find another agent and insurance company.
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March 2021 by Tasnim Samoris
State Farm has been my insurance company for over 30 years. Bob and his office staff have always been very helpful and responsive. I have always received great guidance when I have needed help. For the past several years I have talked with Connie from Bob's office. She is the best!
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February 2020 by Stephanie English
Has been my agent for many years, I've never had a negative experience with Bob Mercers office.
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December 2019 by Johnny W.
Dude has anger management problems. I switched agents a long time ago because I don't like getting yelled at by my "good neighbor".
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December 2019 by Madsen Family
Amazing, friendly service from everyone at the office! They are so thorough and helpful!!
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December 2019 by Kathy Brown
Really nice & helpful people!
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September 2018 by andre viverette
Bob Mercer - State Farm is the best insurance company anyone can have. I recommend them to everyone. Also, Dawn and especially Connie at Bob Marcer ARE THE BEST!!!! they always on the ball to make sure you well taken care of and they're never a disappointment.
