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October 2023 by david ellis
Great service. I called to see if they were busy first and they got me right in and took care of me. Very helpful and friendly!
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September 2023 by Steve Holzinger
Took my old bike in for a tune up and tire repair. I’m a novice rider who is not mechanically inclined and this last trip I decided it was time to add some accessories (tire repair kit, flashing lights , etc). I worked with Joe who is very knowledgeable, courteous, and was patient enough to take the time to explain things. You could not have a better salesman/customer service person than Joe.My tune up and repair charge was up to around $130 when I started discussing accessories with Joe. He explained my options on a number of items and showed me how a number of things worked and or would be installed. I agreed to purchase some other items and my total bill was working it’s way into the $260 range when the boss (perhaps owner) inserted himself into the discussion/sales transaction. He told Joe that for each accessory he needed to quote me an installation charge if I was going to have him put the item on my bike. Now everyone can have an opinion on whether or not that should be done on something that may just need to be strapped onto the frame. You decide. What I do know is that discussion with the employee should be conducted in private, and not in front of the customer. I can’t speak for Joe but that entire interaction/discussion was very uncomfortable for me as a customer. At that point I was also considering purchasing some other items but I decided to stop right there. I will not be doing anymore business with BOI and will be getting those items at a different shop where the customers and employees are treated with a bit more respect/common courtesy.
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September 2023 by Clint Summers
Thanks for the help guys! Got my bike fixed, had good communication throughout and reasonable pricing. Happy to recommend for repairs.
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August 2023 by Charles Garrett
Found the bike I needed. Excellent person to person sales dialog. Was taught the proper seating height and loading techniques for auto carrier. Will go there for rest of my cycling days.
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July 2023 by Robert
Looking into E bikes past couple of years.Older now, need a bike more power.Looked at scooters, Hondas, Royal Enfield, etc., Hurt myself. Lol!Owned a couple dirt bikes, young man. As I grow older, the balance and flex are lacking.Last year, I stopped at this business, purchased couple items I needed for my Wal Mart Huffy.This bike shop had good selection of bikes. Brands I've never heard of.I Recently broke down and purchased a Aventon E bike.Thank Joe, Jeremiah, and all associates.I live out of state, I periodically make my way through Indy. Can't wait till I get back home and pound some pavement.Later, Add fenders and a helmet.Robert5 Stars it isAddendum:July 7, 2023.Oak Grove Missouri.Haven't made it home to Shreveport yet.Parked here at Petro.I took the bike for a spin around this community.Got my 10 mile medal.10 miles about 50 minutes. Impressed.Hilly in this area.So far, I'm impressed with the bike.
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July 2023 by Rick Chaplin
First time customer; dropped off bike for repairs. Staff seemed very professional.
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June 2023 by Erin H
I wanted to test ride the Aventon Aventure in person and BOI had plenty in stock and dedicated sales staff who let you ride everything. I could have ordered and set up my bike myself, but they had one ready, no wait and good to go for $150 set up fee. Mark drug at least 6 bikes out for me to try to be sure the Aventure was what I wanted and it was. No regrets. Aventon bikes are great (I now own 2, soltera and aventure) and BOI has what you need. They also have more accessories and more useful accessories than BGI or bike line!
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June 2023 by Rick Hoffman
Great bike shop. They have large assortment of e bikes, including Aventon. I purchased my Aventon Level 2 here. Friendly staff and expert service on your e bikes. Highly recommend!
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June 2023 by Maurice Footrail
I would like to thank Mr. John Matthews and Joe Faulkinbury of Bicycle Outfitters Indy for their "OUTSTANDING" customer service towards me when purchasing my AVENTON AVENTURE 2 E BIKE. Mr Joe Faulkinbury took his time to show me how the E bike worked. He also gave me options on other bikes to choose from based on my height ,weight, and activity fitness level. I recently moved here from Mississippi and I couldn't have found a better bike shop. Please head over to Bicycle Outfitters Indy where they will treat you right. Thanks again Joe and John. See you soon!
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March 2023 by MartyDJ1
Joe was great! He spent a ton of time going over my options, made countless suggestions and adjustments to get me dialed in, and I was very happy to leave there with a nice new Norco full suspension 29er.
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February 2023 by Emily Schubnell
Joe was very helpful with my purchase. He made sure that before I left that my electric bike was in good shape and all my accessories were put on correctly. He was very kind and explained things well. Would shop here again!
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December 2022 by David Moore
The guys who work here are so helpful. They helped me and my wife pick out our ebikes and get them setup.
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December 2022 by brandon daurelio
Nice shop. Great selection of e-bikes! Competitive prices. Friendly staff
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October 2022 by Marina Arila
Great experience. Great customer service. They knew exactly how to help me and find what I needed. Great products, many options. Will definitely shop here again.
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October 2022 by d b
The prices are very high. When I pay $100 (plus the nickel and diming) for a very basiç tune up it would be nice if you put some air in the tires. When I got home the air pressure was so low I couldnt ride my bike. Did you put the lowest air pressure possible as a favor to me? Also, the ray of sunshine at the front counter could learn how to lean a bike. When he brings my bike out while explaining to me exactly why i dont know anything it would be nice if my bike wasnt just haphazardly leaned on a display rack. Which brings up the questions, Why isnt there a bike rack on the sales floor of the bike shop? Why do people bringing bikes in just get looked at with a perplexed stare by the guy at the counter leaving them to be the ones to say " hey can i put this some where... or..... whats up??? This is only the most basic stuff i could go on an on about the dismal customer service but i digress. Im embarrassed for you and feel sorry for you. I sense that the bike shop bussiness is really hard for BOI.Sincerely David Grey Trek.
