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April 2023 by Dayna L.
I love Brooks Brothers and have been a loyal customer for years. However, save your time and shop online instead of coming to the Key Stone location. I waited in a long line to return a few items and the clerk during the process told us she needed to ring up a pair of socks for another customer. I understand that customer service is important, but why lose another customer in the process.
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December 2022 by Owen Clements
Multiple great visits and purchases with Rob. He recognizes his clients by name which is a near-obsolete level of customer service. The store is always clean and has the best selection of menswear. Go see Rob for the best experience
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September 2022 by Mike F.
I'm the kind of man who finds it gauche to be seen in athletic attire in non-athletic settings. Similarly, I don't wear sweatpants in public. I like pants that fit properly, and I don't show off my undergarments. I'm old-fashioned, and I like it. I prefer timeless styles in my middle-age, and I avoid most fashion trends. Brooks Brothers is my kind of place.I enjoy the Fashion Mall location. I've found the staff to be exceptional, and I'm happy not to waited on by teenagers. From my experience, they appear to be seasoned retail professionals, and I trust their judgment when it comes to finding the perfect outfit. Take for example my last purchase: a pair of bright green trousers, similarly green socks, and a fine linen button-down. The pants are especially pleasing; they're perfect, and I can't wait to wear them whilst strolling around the Grand Hotel in Mackinac Island next summer. The linen shirt will last for years to come, and it can be paired with a blazer - or untucked with jeans.The Brooks Brothers customer shouldn't be dissuaded by the prices. Quality is always better than quantity. Plus, this store regularly sells clearance items at prices similar to J. Crew Mercantile or the like. I've also taken note of their various suit discounts and in-house tailoring. Unbeatable.You're an adult now. Shop like it.
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September 2022 by Luther Jones
It's a lovely place to sell I love you suits
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June 2022 by Will Hobbs
Consistent excellence with every visit, whether an in-house purchase or online order Rob always manages to provide a first class experience. 10/10
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June 2022 by Mark Price
This BB location is an absolute disappointment to the main clothier I’ve frequented since 1995. I’m used to top shelf customer service at factory stores & mediocre from the outlets.This store had 4 employees standing at the counter chatting & never greeted or engaged me for the customer service I’m use to. Store was clean & up to expectations but the employees were a massive disappointment to say the least.I guess at this stage in our wonderful economy & national leadership, this must be our new level of “normal”. Total shame. Very disappointing.
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April 2022 by Christian Jarrett
Service was acceptable, but purchased nothing due to complete lack of stock. If you do not fit in to a small range of shirts or pants, you will have basically nothing to choose from. No pants for younger men over a 38 in waist size, barely any selection of 46 and up suits, and less than half a dozen dress shirts with above a 17 1/2 neck size.
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February 2022 by alex fields
Great shop, amazing product here.Love their socks!!Thanks for the help Doug!
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July 2021 by Nicole Cole
Geneva was a very pleasant cashier. Greeted me with a smile and casual small talk.
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December 2019 by Matthew Stuteville
Still one of the best men's clothing store after all of these years. Classic, conservative styles in a world full of stores chasing the latest fad.
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November 2019 by Duke Drummond
Really knowledgeable really nice people and really on the game with their product lines
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October 2019 by Michael Kohtz
Great clothes and on the spot service. I am always greeted warmly and made to feel welcome.
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September 2019 by Lucas Rifkin
The store is reasonably small compared to some but they helped me out and the service was good. Liked the people there. I managed to get a new jacket on short notice when I discovered I got too fat for the ones I own.
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July 2019 by Sarah Young Powers
Needed a last minute gift. I can always count on selection and great service!
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June 2019 by Brachston Grubbs
Great selection of jackets and the staff is incredibly helpful
