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December 2023 by DAWN Gooding
My husband went this evening to work in the storage locker. At 8:30 PM he attempted to leave. The front gate had no power to the box you put the code into to open the gate to exit. The back gate the box was lit up and accepted the code but the gate would not lift. There is no one to call. They lock the bathrooms after office hours. My 65 y/o husband will have to sleep on the cold cement floor with a couple of blankets. He has diarreah so they will have messes to deal with tomorrow
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December 2023 by Tamika Freeman
Customer service was great, Pam was excellent with helping me set up my accout and with getting squared aware with my stotage unit. I can give them 10 stars!!!!
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November 2023 by Heather Forler
Wished I could give 0 stars! We had an outdoor spot for our travel trailer since 2019. We had our camper out of storage, as we were on a camping trip. Returned to facility to find a box truck was parked in our spot! My husband called and spoke to the office lady. She was very rude! Expected us to move spots! What! We had been there for over 4 years and they messed up and to fix their mess up we had to move?! We were not about to park our camper somewhere else on their lot. The only reason we were still with this facility was because we had a spot in the front next to the building. We have family members that have their rv parked there in the back and it has been broken into and vandalized a # of times!! There is a homeless camp in the back by the railroad tracks. Someone cut a hole through the chain link fence. My family member had to alert the office of this. Don't know if that was fixed. The office lady told my husband we would receive a credit....still waiting on that! They took their payment on the 10th of October AND then put another customer in our spot!! So basically they got double payment on the same spot!Bottom line- don't trust this place!!! Search around like we did. We found a much more secure facility not far from this dump for the same price! Not to mention, the new place has top notch customer service!!!
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October 2023 by Pam Bullock
Never ever answer the phoneNever call backCan't rent a storage!!
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May 2023 by Brian Purkhiser
We had a camper stored here for several years and had it broken into one time, so I should have known to move it then, but when we traded for a brand new camper in 10/2022 I unfortunately continued to store it here. They wouldn't give me the exact date, but between 2/25/23 and 3/14/23 at around 8:30 in the morning, someone in a black flatbed truck apparently followed another vehicle that had a gate code into the facility while the gate was up. This black truck then hooked up to my 6 month old camper and drove off with it. No one at the storage facility noticed it missing, and I only discovered the theft when I stopped by to check on it the evening of 3/14/23. I have since learned that there are several businesses operating from this facility and with all of those business's employees in and out, it isn't really as secure as I thought.
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April 2023 by Scott V
FACILITY IS NOT SECURE! MANAGEMENT CARES NOTHING ABOUT THE PROTECTION AND CARE IF YOUR PROPERTY!When the roof leaks and destroys your property they don't care and tell you you should have had insurance. When the management sells off your landscaping trailer by accident (or intentionally) then claim it was stolen from a secure lot with cameras everywhere but nothing got caught on any cameras. Management refuses to tell who owns the company.
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January 2023 by Linda Keener
I've been happy with Brookville Storage for years. Very nice,considerate employees. Very satisfied with Brookville & highly recommend Brookville Storage to you. If you want a nice clean,safe storage unit.
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January 2023 by Jamie Goodwin
Trailer gets stolen from this “secured facility“ and you can’t even reach them! I filed a police report but still’s haven’t heard back from the storage unit!
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September 2022 by ChimellieBaby
I’ve used them for a few years now never had any issues and they were so understanding through my hardship
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September 2022 by Michelle Sykes
I’ve used them for a few years now never had any issues and they were so understanding through my hardship
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January 2022 by Tina H.
We knew the area was a little risky when we decided to store our rv there. It did get broken into once and there was a second attempt. Both times the staff was nice & called us right away. We even got a free month's rent! In November we discovered our catalytic converter was stolen. I left multiple messages with no return call. We left on a long trip & realized the rent was not charged on our credit card. After leaving several more messages, we finally found out the manager thought we were angry about the catalytic converter (true, but we didn't blame them) and decided to leave because our rv never came back (because we're on a trip!). So she deleted us from the system without ever returning our call. It would have been a huge problem to come home & discover we had no place to park the rv.
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November 2021 by David Laufman
Don't store anything there that you want to keep! Had a Camper stolen from there during the day and while they were open! The trash who run the place are incompetent! Heard from lots of people who have had stuff stolen from there as well! Whatever you do don't leave anything here! Detective told me that they get broken into almost daily!!
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October 2021 by Monttino T.
This place has property stolen almost daily according to the Detective who handled my case. Had my 36 foot camper stolen during the day while they were open! Everyone says it's an inside job! Don't leave anything here!!
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September 2021 by dustin rector
Brother stores things there no issues
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August 2021 by Clevis Marshall
Slightly overpriced but for what it's worth and the size and dimension I have I guess I can't complain
