-
February 2024 by Brenda Ulis
Everything was great. Thanks ?
-
December 2023 by A.B. Clawson III
The biggest scam I have ever seen in my life. Wasted 2 gallons of gas driving to the location just to find out that their website lies. You will not be able to rent a truck from this place. You can reserve one and give them your credit card information but when you get there they will tell you there are no trucks.
-
July 2023 by Mia Merriweather
Picked up a one way truck to drive to Tx from Indy and it broke down before even reaching Terre Haute (45 minutes away) .. customer service is a joke .. waited for hours for a mechanic to arrive only for him to say there was nothing he could do .. and to top it off we had to pay for our own hotel .. literally was stranded on the highway for hours .. NEVER AGAIN!
-
June 2023 by Ryan Romack
Using the website, I reserved a small moving truck. When I went to pick it up, I was simply told "we don't have any trucks" by the person working the desk. Didn't apologize, didn't show any concern whatsoever for the inconvenience this would cause for me. I showed her the confirmed reservation, she said "yeah I can see it" but then just shrugged and said "don't have any trucks". So.....I just left? Strange encounter, and was an incredible inconvenience. I'm not big on complaining about things like this, but the complete lack of consideration/care from the person being paid to represent the company and tend to customer's needs did not sit well with me. Thank goodness that U-Haul provided me with a far superior experience that same day. Will not be going to Budget for rentals again.Budget - get your stupid systems sorted out, and maybe give some instruction to your representatives on how to best communicate with customers. Thanks.
-
September 2021 by james sovran
this store will straight lie to you and tell you that you must purchase there insurance for the truck in order to leave with it but if you look on the website it says insurance is not required but you assume all risks so they lied and made an extra $40 bucks very dishonest company.
-
July 2021 by Samantha Sidwell
Had a confirmation number a week in advance and they text the day before I’m supposed to pick up and say unavailable. No phone call they text. They offered no other solutions and would not answer calls only text. Why offer a confirmation number if your not reserving the truck in the first place. I will never rent anything from them their customer service is horrible.
-
April 2021 by Michael Shadwick
They have always tried to work with the company's schedule & provide the necessary truck(s).
-
April 2021 by Marcelino Rael
Friendly and helpful service
-
March 2021 by Brent Macdonald
Good Communication. Advance Text for Rental Time.
-
March 2021 by samson boyd
Everything was great
-
February 2021 by Willie Cook
Only place I'll go, best prices best people. #Unc.[Ph.D.]WILLIECOOK.
-
October 2020 by Glen T
Rented a truck from them they do not keel up with the maintenance on their trucks. The one we rented had a leak in the roof and our couch got completely soaked and we have to wait for at lease 2 weeks for some one to contact us from the claims department. Will never rent from them again.
-
October 2020 by Chris Busch
Poorly done paper work
-
July 2020 by cacrt camlmrt
Rented a 26' truck with car hauler from Florida to Indiana.The truck was in good condition and clean when we picked up. The truck did its job. Was it comfortable to drive, NO, but happy with rental and service at both locations
-
July 2020 by Smiley Face
Worst service ever. Booked the truck 2 weeks prior to pickup day and called in less than 18 hours before pick up time about not having truck available. Talked to couple different employees and were very rude, mannerless and full of attitude. They don't deserve even 1 star.