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January 2018 by Shelly Walker
If I could put 0 stars I would,but it would not allow me to write a review otherwise.I will start reading more reviews,because some of these are spot on.The customer service was horrible.I was greeted at the door by a trollish woman who did not appear to even work there telling me what her equally trollish and rude friend behind the service counter who I guess worked there said.They would not let me in and said they did not know why Budget website took my reservation and confirmed it because she was closing.No apologies,nothing.I was treated like I was bothering them.It is very much so a hole in the wall of a building,that I could tell from the outside,and from what I could see inside,it was just,janky.As I was in the lot calling Uhaul,who was able to accommodate me almost immediately,I noticed the poor conditions of the two trucks on lot,lots of rust,filthy.On top of all of the .b.s they took 50 bucks out of my account.That issue has yet to be resolved.Do not bother with this rental truck shack unless you are desperate and/or can catch the people who work there when they feel like doing their job.
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August 2016 by Nyoman Ribeka
If I could give 0 star for Budget Truck for my horrible experience with them then I would. We were going to move on one weekend and couldn't find any available UHaul at that time. We tried Penske but the price was too high. We then tried to book Budget Truck and got a truck reserved on this location at 9AM in the morning. We went early and there were lines inside the small office. There were 2 employees working at that time. They answered phone calls and served the customer at the same time. So we ended up waiting for like 1h and then we were told that they don't have any truck available at that time. When I showed them my reservation, she still insists that they don't have any truck available. We were so damn pissed. Waited 1h+ just to find out that our reservation is pretty much useless piece of paper. And today I found out that they placed $50 charge for NO SHOW on my credit card. What in the world, Budget Truck! I ended up need to call them and explain to them what happen that day. Budget Truck please get your **** together. Until then, please please please don't ever try to rent truck from them. We ended up getting a UHaul the following Monday and the experience is definitely much more pleasant.
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June 2016 by Jessica Crabtree
Awful customer service. I reserved a truck online, showed up, gave my confirmation, and no trucks were available. They didn't even have trucks at any of the other local stores in any sizes at all. They were not apologetic, I had to call customer service multiple times as they said they were looking for trucks for me elsewhere, and never got a call back. Called after 2.5 hours, and was told to wait 2 more hours, so I told them to forget it. I recommend u-haul. They guarantee their reservations, and the extra cost is worth it.
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November 2015 by Jason Damron
Absolute Worst customer service. Filthy trucks. Kept breaking down & they blamed it on weight in the truck without even weighing it! Nice try guys, but I actually Did weigh it & was Under the rated limit. Wouldn't recommend them to even my Worst enemies. They overcharged me by Quite a bit! If you're trying to Save $, go with Penske - they charge Exactly what they say & have Awesome customer service! PLEASE DO NOT USE BUDGET - their trucks are Old, they Overcharge you, & their service is Horrible!!!!
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December 2013 by Marcelo Areal
Excellent service. Very accommodating. I highly recommend it. Excelente servicio. Muy buena predisposicion. Altamente recomendado.