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January 2024 by Shay Ann
Not as professional as it used to be. Sufficient I suppose.
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January 2024 by Belski Jesus Soza Gutierrez
It is definitely the worst Chase branch I have ever been to, I was served by a lady who did not help us in any way possible... what a disappointment
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November 2023 by Lucio Soto
I downloaded the chase app and only work ones and then don't open I request for help 3 times first time clerks said I go to lunchSecond time is your phone. Third time I got a new phone ? they told me you got to wait a few days to download it because youg got a new
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November 2023 by Choco Prada 205
Excellent place nice and clean
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September 2023 by Lucille Allen
Customer service was awful today at this location never had a problem at and other location with get money out of my account so if you need customer service void w. Washington across from Kroger
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May 2023 by Michael Anzalone
ATM machines are always broken, I can never take cash our or deposit, it's very rare
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October 2021 by Jacob Carey
Kinda upset with this branch… went in to get a new debit card because my current one is set to expire in March, and the lady I spoke with closed my card without a fair warning. The only warning she provided me was that my card # would change. Now I’m without a card and can’t buy groceries/food for a week. I’ve had my card change before and not one employee has ever had to close my current card. I’d avoid coming to this branch in general to be honest.
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March 2020 by Austin Day
Great service all around. Professionally ran and treated me with care. They were very busy but got to me in a reasonable amount of time to help me out. Another great branch for Chase.
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March 2020 by Eli Gering
This branch gave me one of the best bureaucratic experiences I've ever had. I got a legal name change and have had to change my name on IDs, cards, accounts, imagine every account you've ever created and every organization you have ever joined, I have to change my name everywhere. Most places make you jump through endless hoops of paperwork, make mistakes on forms, and delay the process over and over again. Not this Chase branch. The branch manager, Maricela, was so welcoming and explained exactly what I needed to do and what documents to bring to the bank to change my name on my cards and accounts. She was knowledgeable about the process, which makes it so much easier when I don't have to educate someone on how they can help me. The banker I met with, Kathy, was equally kind and competent. She even congratulated me on completing so many difficult tasks in my name-change process! She finished my paperwork within five minutes, she joked and laughed with me, and she made me feel safe, respected, and valued. I can't thank Maricela and Kathy enough.
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March 2020 by Molly Fox
This location has never failed to give me the best customer service. Busy, packed wall to wall, or empty, I have never not experienced professionalism and kindness from any other locations. The manager is phenomenal, and always helps out when needed! 10/10
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March 2020 by Fred H Fath
I like this bank overall. But they definitely need more staff. I've called at multiple times throughout the day and days of the week. I can't never get an answer. But from what I hear Chase Corporate wants to remove all staff from banks and make it automated with ATM machines. I can't see this being a good idea at all. How does someone see about opening an account, getting a loan, etc.
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March 2020 by Graciela Day
This is the bank the company I work for does business with, and the employees here are so helpful every time I am here for work. There are a lot of angry people that come in and yell at the employees that work here (see the ridiculous one-star reviews below), but everyone does the best they can to help these irritating customers. Will it be busy when you come? Probably. But the employees are nice and really do try to help despite being located in a busy part of town.
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March 2020 by Amarpreet Kaur
I am always treated kindly when I come here. It's always busy though, so prepare for that and don't bother stopping in if you are impatient.
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February 2020 by Ray C
Veronica is awesome, would recommend banking here.
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December 2019 by Tamara Searcy
ALWAYS have to wait in line for fifteen minutes or longer. Never enough tellers.
