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November 2023 by Paul W.
I had repairs done on my car three months ago and when I picked up my car multiple parts were missing. The first one I noticed was when it started raining and I went to turn on the windshield wipers. When I turned them on nothing happened and I realized that there were no wipers on my car. I had to pull over and the highway and go back for them to find where they had put my wipers. The second piece I noticed was a cover in the door handle. With the piece missing there is now a hole in my door on the inside. I call every couple of weeks about the missing part and they assure me "they are going to order a replacement part" but it has been three months of me calling and they still haven't.
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November 2023 by John Miller
They worked on my daughters car and the vehicle looks better than before her accident.
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November 2023 by Kyle Firestone
Have had two great experiences with this location. Particular thanks to Casey who goes above and beyond along with having impeccable attention to detail when fixing the vehicle. Had pretty bad paint damage on a medium sized area of the hood that seemed like it was going to require new paint/parts but Casey was able to sand past the damaged layers and buff back out the clear coat. Looks like there was no damage at all now. Saved a lot of time and money due to his experience and thoughtfulness. Much appreciated and certainly would return to this location should the need arise.
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October 2023 by JESSICA PITTS
I was very pleased with a great customer service. Understanding of my needs. My car was done in a timely fashion.
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September 2023 by Bree Edwards
I had an amazing experience at this location. All the staff I interacted with was very nice and knowledgeable. Biggest bonus in my book was having my car repaired quickly and before the estimated finish date.Service: Body & Trim
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September 2023 by Nasreen McDowell
Caliber Collision fixed the front bumper and matched the color of our Subaru perfectly. They texted throughout the whole process. Excellent service!Services: Painting
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August 2023 by Jen F.
My vehicle was broken into downtown in June of 2022. I took it to this location because I had work done here when it was the previous owner/business - Golden Chassis. I assumed that they retained some of the same staff and/or standards. I was so disappointed with my vehicle repair. I wasn't going to leave this review because I had a lot going on in my life. My marriage was ending. I worked for, basically, satan. I was overwhelmed and I was just trying to have a lot of grace. The repaired vehicle was picked up by my then ex-husband who me, and I him, so he probably didn't put a lot of care into looking it over and refused to return it after I pointed out my concerns.The plastic trim on the outside has some kind of solvent used on it that damaged the finish. It looks like it was on a rag and then pressed against the car like a 90s HGTV faux finish. The same piece of trim was not fastened correctly and was popping out and away from the car. The leather seat had glass ground into from where the kind people stepped into it to get in and out of the car without setting off the alarm. It was left completely untouched, no repair. The real rub was that there was a pile of glass left underneath the seat. No attention to detail at all. Why now? Why leave a negative review a year later? Because yesterday when I was lifting a few things out of my car, I found another huge piece of glass in the seat crevice. These people do the bare minimum and their attention to detail is shite.
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August 2023 by Drew Badell
Very happy I went to this Caliber Collision Shop. From beginning to end the experience was very easy and pleasant to deal with. All the team members were incredibly polite, making sure I understood everything and answering any questions I had. Payton was my specialist on the job. He was very professional, easy going, and pleasant to work with. I assumed that the job would take at least a week and was pleasantly surprised when I got a call the next day telling me it was ready. I showed up to pick up my car and not only was the damage fixed but it was spotless. I guess they hand washed it. Can’t say enough good stuff about Payton and the entire team at Caliber. This will be my new go to spot for repairs from now on! Thank you Caliber!Services: Painting
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August 2023 by Shelbi Parsons
I am new to indianapolis and when my car was broken into I was so nervous to pick a shop due to know really knowing any. From day 1 Caliber downtown has been AWESOME! Working with their staff has been nothing short of incredible. I want to give a personal shout out to PaTyn who sent me quick and informative updates every few days and was always there to answer my questions, even if they were stupid! I 110% recommend this company to anyone needing any vehicle work done. They have a life long customer in me!Services: Electrical
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August 2023 by Jennifer Miller
Great experience during a stressful time! Caliber was very communicative throughout the repair process, and had my Kia back to me in a timely manner. Will continue to use Caliber in the future.Service: Steering & suspension repair
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July 2023 by Lee Deem
Patrick and Casey were very good they kept me informed frequently what was going on with my car I would definitely recommend this company to other peopleServices: Painting
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June 2023 by Andy Vaught
Caliber staff was very nice and informative during the repair process of my vehicle. Picked up my truck about a week ago and have not had any issues at this point. Caliber kept me informed during the repair process. Original completion date of 6/30. My truck was completed and looks and drives great, best of all picked up a month early! How awesome is that!!! Thank you!!!Service: Body & Trim
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June 2023 by Brandon Withers
The employees were very friendly but the paint does not match the rest of my car. And small imperfections in the bumper where they fixed it. They had my car for over 3 weeks. Would take it back k but I use my car to make money and I can't afford to lose anymore.Service: Painting
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May 2023 by Ariel Starks
I had my repairs done at the location on McCarty Street. I am so happy with the my results ?! They really took good care of me. I was updated through every step of the process ?! Shout out to Casey for his excellent customer care and assistance ? much appreciated! Two very enthusiastic thumbs up ????
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May 2023 by Tiffany V.
I have had 2 cars repaired there. First time my Lexus was in for over a month and kept being told it would be ready and that would change. Once I picked it up it had no gasoline stereo wasn't working and all the alarms went off when I drove it. As always it wasn't their fault although I was told the subwoofer was wet. Yesterday my wife went to pick up her Hyundai and it had a flat tire and she told the lady who drove it over it doesn't sound right and the lady from caliber said yes it sounds like something is flapping. Well this morning my wife doesn't even drive a mile from house and us a flat tire, ice again she calls and they said well it's not their fault and agreed to send a technician over. I am concerned of taking another vehicle to them as the service is poor and everything e we have sent the cars something happens that doesn't seem safe to drive their quality check are terrible.I'm calling insurance company to let them know the terrible experiences I have had.
