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January 2024 by L P
Filthy! I didn't even take pictures of the hair from someone shaving at the sink in the tray under the ice bucket and cups, the stains on the carpet, or the fact the carpet wasn't even vacuumed! Pictures from two rooms. We were given a very slightly cleaner room after complaining about the first room. We had to change the stained sheets ourselves in the first room within minutes of checking in. The filth from the heater vent was blowing out all over the bed in the second room, again floor not vacuumed, and we had to fix the plugged toilet from previous guests. If I wasn't so desperate for sleep after staying up over 36 hours with a loved one in a nearby hospital we would have left and gotten our money back.
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November 2023 by Robert Pruchnik
Stayed November 4 through November 5. First room smelled of smoke with carpet burns. Second room was better but had broken closet door and broken refrigerator/microwave cart. Desk staff would speak minimally to me but constant back and forth to each other in foreign language. No apology for conditions in rooms.
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November 2023 by Kaitlin Saylor
We had a great 5 night stay. Staff was helpful and friendly. Rooms were comfortable. Would definitely stay again!
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November 2023 by Aris Stokes
Pleasant little hotel right off the highway. Staff is friendly, knowledgeable, and helpful. Rooms are clean and well stocked. The front desk is available to answer the phone anytime, day or night. Breakfast is on the counter right on time every morning, and the lobby frequently has cookies and other freshly baked goodies and coffee gratis throughout the day. Bathrooms are spacious with never-ending hot water. Housekeeping is respectful and responsive. Reasonable rates. To find the best comparison of room rates to surrounding properties and competing travel sites pricing, Google "Indianapolis hotels". Deposit required at check-in, ($150.00) payable by credit card, generally returned within two days of check-out. Convenient dining within walking distance.Rooms: Always spotless and comfortable. The beds are cozy, sleep soundly.Nearby activities: Within walking distance of several restaurants. Lion's Den is also within walking distance. Gas station in the next parking lot over. Meijer's is less than a mile away.
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November 2023 by Chad “pizzabandit” Nuckolls
Stayed over here on a short trip to Indianapolis to visit friends. The place was clean and the staff was very friendly. Breakfast was about as good as I have had in any hotel, so no complaints there. I liked the location, it was easy on and off the highway. Overall this was a positive experience.
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November 2023 by Jenice Teets
This place was great! The hot tub in the room was GREAT! The people there were very hospitable. And they better never get rid of Grace(the lady that takes care of the breakfast area) She's a blessing!
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October 2023 by Grace Ngumi
A good place to lay your head. Beds are perfect (maybe I am biased ?). The location was good. Short distance to downtown. Now, when it comes to checkout, 12 pm is good rather than most hotels 11am checkout. Gives you time to get ready instead of hurrying up. Update the tvs.Rooms: Clean and goodFood & drinks: The vending machine was stocked up.
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September 2023 by Kelly Johnson
Our reservations were for 4 nights and we couldn't do that to ourselves. The parking lot was full of construction vehicles, some of which included trucks with trailors that took up 3 to 4 parking spaces themselves. Needless to say, parking for a family vehicle (Toyota Highlander) was less thasn accomodation and down right inconvenient. This should've been our first clue... I'll keep this as nice as possible, the carpet in our room had what looked oil stains. When we brought this to the attention to the front desk staff, we were told the carpet may be stained but that they were clean. Additionally being told, the hotel hadn't been updated for over 10 years, the time of employment by the front desk staff. Nuff said.Rooms: The carpet in our room had what looked oil stains.
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September 2023 by jody thompson
The rooms were nice. Service was very sub par. Asked for an extra pillow and they didn't have any. Asked for room service and they were "short staffed". Asked for fresh linens and was told " pick some up when you come back". At $50 a night that level of service is acceptable, at $200 a night it most definitely is not. Avoid at all cost.
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September 2023 by Pedro Sardinas
I loved my stay at the Comfort Suites Southport! I booked a room with a hot tub, and neither the room nor the hot tub disappointed. It was a clean room, clean bathroom, clean carpet, clean hot tub. The staff always smiled and were quick whenever I needed anything. Thank you for a great stay. When needing accommodations in Indy, this place is right off the highway with restaurants and gas stations and a Starbucks across the street. This will be my go to in this city.Rooms: They offer a room with a hot tub and also offer ADA equipped rooms.Nearby activities: There is an IMAX theater just up the road on the opposite side of the highway. You're also close to Great Times Family Fun Park and an abundance of restaurants within literally 5 minutes or less. Perfect location!Safety: Area is clean, calm, and quiet. If my family stayed here without me, I would not fear it for a single second.Walkability: Without having to walk more than a block or two, you have 2 gas stations, Starbucks, a Burger King, and a McDonald's as well.Food & drinks: Burger King, McDonald's, and Starbucks are right near the hotel. Shoot up Southport Road to US-31 and make a left. Within 5 minutes of leaving your hotel, you have literally hundreds of restaurants, and some are open as late as 3am.
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September 2023 by Cody Phillips
We were in town to visit family. Great central location for our visit. The hotel was outdated so it seemed dark and dirty. Carpet was stained. Walls were dirty. Sofa sleeper was broken. Asked for another and was told they are old and had not been replaced in years and would be lucky to find another that actually worked. Offered an air mattress instead. Extra linens were scarce. Breakfast was good. Staff was friendly. Extremely overpriced for the experience. Would not stay here again.Rooms: Carpet was old and stained so I really couldn't tell if they were clean. Size was nice. Sleeper sofa was broken and was offered an air mattress as an alternative. Had to beg for linens.
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September 2023 by Courtney Baker
The hotel was affordable, clean, and the service was wonderful. Long story short, taking my son to college my vehicle broke down about an hour from the hotel. Management and staff treated us with such kindness and thoughtfulness. They went above and beyond to help me in a stressful situation. After an expensive tow bill and being unable to find a local mechanic to help, a staff member rolled up their sleeves to help me get my vehicle running and back on the road. I am thankful for their help and hospitality. Great people!
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August 2023 by Joseph Bowman
There is no Hot Tub. A couple of rooms have jacuzzi tubs. The pool is tiny. The exercise room is tiny. The snacks in the lobby were put away early. Parking is not adequate. Very difficult to get a dually in a spot here.
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August 2023 by Rev Smooth N EZ (Smooth N EZ of IL)
My stay was pleasant. The beds were quite comfy. The decor was relaxing - conducive to rest/sleep. Indoor pool, fitness room, wifi and an amazing staff. Very convenient location with other businesses and services in the immediate area. Breakfast - the biscuits and gravy - Oh Boy ! ?
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July 2023 by Bob Myers
Outstanding hotel! Spotlessly clean, comfortable rooms, friendly staff. They allowed me to move my reservation to a night earlier even though the deadline had passed. Close to good restaurants.
