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March 2023 by Gabrielle M.
Very clean, and well stocked. Staff is very polite. Would highly recommend this store for professionals
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July 2022 by liddy bingin
i am not a cosmetologist, and i completely understand and support requiring verification of a professional license for purchasing things like product and chemicals, but i find it pretty laughable that i couldn't simply purchase a replacement blade for a trimmer that my boyfriend uses personally in our household. at least it's easy enough to take my business elsewhere.
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April 2022 by Tamara Biddle
Nice when it's stocked which isn't their fault, makes it difficult to get product when they don't get it
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May 2021 by David K.
New location- staff Is great! I recognized one of the nice ladies from the old, closed location. Store is clean and organized. Stocked with a bunch of lines.
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September 2020 by Andrea Gauss
I'm new to the area. My first time shopping here at this location (Indiana) has only been during Covid. My first purchase was a pick up order. From then up until today this location has always had what I needed, and most of all the employees have been very helpful, very friendly, and just all around amazing! Thank you to all of the employees for being there for us. I greatly appreciate YOU ?
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July 2020 by Katrina W.
First time here with my sister and the representative that assisted my sister seemed very judgmental. She barely helped my sister find the items she needed and then when it came time to check out she didn't allow my sister to buy the items because my sister wasn't a cosmetologist or studying to become one. I'm sorry but please explain to me where are the signs in your store that state that someone has to have a cosmetologist license in order to purchase items from your store. Please explain to me why you also didn't state this information to us while we asked for your assistance. I personally feel this customer service rep was casting judgement because of how we either looked or dressed. Will never shop here again.
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April 2020 by Andrew H.
I placed an order for products and chose the same day delivery option at 8am on tues March 31st and products never showed up. I called Wednesday April 1st they said they hd the order and would be sending it out and I would have it today. annoyed I agreed due to the fact that I needed the products. Then get a call at 315 pm that they basically canceled my order mind you they close at 4 so no way I can make it to another store to get what I needed. I am then told that I have to call in and ask for a refund instead of one being applied automatically since they canceled my order. Called the customer service number the employee gave me and they are closed. So I'm just out of luck.
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January 2020 by Davionne Griffin
They have majority of the items I need in stock. Its clean and the people who work here are nice and helpful
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October 2019 by shaunette brooks
My go.to for supplies. I literally drive across town because the atmosphere is comfortable. I find all my Cosmetology needs here.
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August 2019 by Sylvia C.
Five Star BAD Employee Attitude Negative Five Star Service...First I enter the Store and say Hi-Good Morning, and the Cashiers just ignore you. Then the one without a name badge just standing there looks at you with disgust. By Proffessional standards when a Customer walks in, the Curteous way of doing Buissness is to say "Good Morning, Do you need any assistance finding anything?"Secondly I begin shopping "Alone" I view several Manequin Products on the back aisles, but I did not see any with the texture that I was shopping for. I approch both Cashiers standing around talking to each other and ask if this was the only Manequin Inventory available in the Store? I need to purchase a manequin with a texture?Vanessa was very rude "she says the curly texture ones are in the back" I smiled and said ok could I see the Manequin products Or show me the Ailses they are located on, I have a question? Her and the other Cashier never leave the register to come assist me in shopping but she says "all my inventory is straight or curly texture. I go to the Register and ask Carol could you please show me the Manequin Products Aisle. I see two no texture Manequin Products on the shelf, maybe I did not see them. I walk back to the Register and describe the Follicle and the Texture I need and ask if it was out of stock now or available in the future? Vanessa rudely responds why don't you try Sallys Beauty for a different curly texture we don't carry any other than the four I have here."I explain again texture is from the follicle and not the same as curl patterns? I show a Manequin product from their web site to her, but she opens their Product catalog and after 5 minutes they both can't find texture Manequins.SMH Finally I turn the pages and show them 4 TEXTURE MANEQUINS.SMH Vanessa says "Oh those kind," well doesnt your School sell them to you??We don't sell "Those" Here, No one buys that kind of hair"just order it from our Catalog"you could also drive too Pasadena (25 miles away)"" I'm not going to call around to every single location."I finally interrupt her and say Thank You , and I smiled and walked away.
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February 2019 by Joe S.
This professional beauty industry only is one of the best the business has. They offer a wide selection of professional lines. Beyond hair care they have nail care, skin care, and professional tools. They carry some of the biggest brands in the beauty business. This location is in Speedway by BW3s and Goodwill. Kinda tucked away in the corner. Be prepared when you go to purchase to have your professional license. My only complaint is that Cosmoprof as a whole doesn't do a good job with keeping the public from purchasing. Or keeping their brands out of drug stores.
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February 2019 by Denise G.
Worst customer service. The girls have no personality, no life to them. They look bored and miserable at there job. It's almost uncomfortable while checking out. They don't look at you or speak to you and when u say something they are short. This isn't the first time I go in there and it's the same thing. I only go to this one cause it's closest but I dread going each time. Maybe have the music up louder to bring up the mood.
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February 2019 by P Cox
The best staff, so helpful and professional.
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January 2019 by Marieladoeshair S.
This holiday season was crazy busy at our salon in Laverne. I would phone in my color orders and supplies with the ladies at the West Covina CosmoProf with no hassle. There store is always clean and on point. I go out of my way to come to the West Covina store. The girls here always greet you with a smile and you don't feel rushed to buy products. Thank you Ladies for always making my experience fabulous. If other stylist in the beauty industry feel the same way. Show them love
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January 2019 by charity wilks
Fantastic service, knowledgeable staff, very frendly.
