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June 2023 by Google user
I filed a claim for damage to my splash guard and like all the other customers who filed claims, Crew Carwash said they were not liable. They claimed they have no video surveillance, and no photos, but insisted there is no way their equipment damaged my vehicle and suggested I reach out to my insurance provider. The WORST customer service ever. I doubt Crew Carwash reimburses any customers for any damage, but they're happy to take your money!
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June 2023 by Stacy Johnson
I filed a claim for damage to my splash guard and like all the other customers who filed claims, Crew Carwash said they were not liable. They claimed they have no video surveillance, and no photos, but insisted there is no way their equipment damaged my vehicle and suggested I reach out to my insurance provider. The WORST customer service ever. I doubt Crew Carwash reimburses any customers for any damage, but they're happy to take your money!
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May 2023 by bonifacio avila
I recently when though the anderson wash location and while going through the drying section of the wash damage was done to the full length of my passenger side from what I can only assume was small rocks. There are paint chips along the length of the vehicle and they were immediately notified of the issue after exiting the drying bay yet they they refuse to claim responsibility or offer to repair the damages they caused.
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October 2022 by Mike
For months I have noticed cars in the Muncie area with their license plates bent up on the sides. It just seemed odd to me why people was doing that. Well today I went to the Crew Car Wash here in Muncie for the very first time. After washing the vehicle I returned home to finish drying it. I seen my license plate was bent up on the sides. Aw, I finally discovered why so many cars in Muncie have bent plates. The brushes in the car wash bend the plates when it washes the back of the vehicle. I called the Muncie Crew car wash and the manger told me the plate must have been bent slightly prior to entering the wash. I informed him it was not bent at all prior to the wash. He than admitted the car wash brushes does bent the plates. However this could been remedied but letting them know to push a button which would stop the brush on the back from going over the back of the car. Hum let me see have them push a button so the brush does not wash the back of my vehicle or accept the fact I will have to take the plate off each time I go to Crew Car wash to straighten it out. I guess my third option is just don't take my vehicle to Crew Car wash at all. My suggestion, ask the company who installed the equipment correct the issue so the plates don't get bent.
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July 2022 by Jeff Yarnell
Been going there for years and spent tons of money. Bought a Mercedes g class and went through and got 1/4 mile away and had two flat tires. All holes on sidewalks. Called, made a claim and it was turned down. We literally left the car wash and stopped with two flats and could still see the building. So much for being responsible for anything anymore. We bought the vehicle less than 48 hours before and it had 90% tread on all tires. Very disheartening situation. Thank goodness there is another decent car wash in town. We had to call a roll back just to get it home.
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May 2022 by Deborah Blacklock
I went to Crew carwash on 4/15/22 after leaving work at Ascension St Vincent Women's Hospital. I approached my car from behind as I always do and I would have clearly saw my tow cap missing if it was but it was not. I visited the carwash on west 86th street which is only maybe a fourth of a mile down the road. As I am going through the carwash I hear a loud bang against my passenger back door, after exiting the carwash I get out to inspect my vehicle and my rear right tow capwas missing. The manager came out took pictures and wrote a report and stated I would hear from someone in about 5 business days. I also asked the carwash attendant to go inside to see if she could locate the part but it was clear she had no idea what she was searching for and her response was she could not find it. About a week later I get an email that stated their carwash could not have done the damage to my car. I clearly heard an object hit the side of my vehicle door and it is not a coincidence that my tow cap is all of a sudden missing when I exit the carwash, it was clearly in place and not hanging loosely from my vehicle. I asked if I could review their cameras and was told no. That is odd you would think they would want to prove me wrong. Very poor business ethics.
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April 2022 by Josh Guffey
I had been an ultimate pass holder for a few years now. Went through the wash and had a piece of something flew off in the dryers, saw and heard it hit. Once out of the car wash I parked which I never do ( I don’t use the vacuums or anything) and inspected what just happened, sure enough I had dings in my hood and bare metal showing in a few spots. Filed a report right then and was told I’d hear something by Wednesday (happened on a Friday afternoon) Called the next day to see what’s going on with it and they said the file wasn’t even submitted until Sunday, which is whatever. Called again on Friday and got my answer from them. They were not able to get a good angle on the video and said they could not confirm nor deny my hood got hit by anything, and denied my claim. I was hopeful the reviews of this company were just flukes, the reviews are correct on this company. I instantly cancelled my membership and they lost two more memberships along with mine. Bad business.
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March 2022 by Bonnita B
I love Crew CarWash. The attendants are all very friendly. The car wash is excellent and free vacuums!
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March 2022 by Bonnita B
I love Crew CarWash. The attendants are all very friendly. The car wash is excellent and free vacuums!
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February 2022 by Roy V
Just had tires put on 3 days prior to going to the **** car wash, Needless to say that at the end, Their track made a noise and when I pulled out, I have a flat tire, The manager did help change it, NEVER offered compensation for the damage of the tire or replacing it, Have a FLEET pass & to get that kind of treatment, Take FLEET elsewhere.
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February 2022 by Roy V
Just had tires put on 3 days prior to going to the **** car wash, Needless to say that at the end, Their track made a noise and when I pulled out, I have a flat tire, The manager did help change it, NEVER offered compensation for the damage of the tire or replacing it, Have a FLEET pass & to get that kind of treatment, Take FLEET elsewhere.
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January 2022 by Thomas Hall
Alot of us work later than 8pm as in Hospitals, Police department, fireman, restaurants and so on . I have a ultimate pass and I try to use it on my way home from work about around 8:30 every other night now what? Crew doesn't care for customers that work late. I will be canceling my ultimate pass hopefully a lot of other customers will too as much as we pay for a pass we should have the extra hour 9pm .
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May 2021 by Adam S
I had an interview and the first thing when the guys saw me said, we dont hire people with tattoos, ***!! There are so many ways to cover tattoos these days, I was definitely judged on how I look!
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April 2021 by Jeff S.
I had three points of damage going through the *** ****, IN ************** said theyre not responsible. The damage totaled $400. I wouldnt run my lawn mower through this wash. They basically send a generic denial email about how great their technology is.
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April 2021 by Zach B.
I was straight lied to about what I was being charged for. I specifically said I didn't want a monthly subscription yet I have been charged for the last 3 months without my knowledge. "
