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May 2023 by Susan L.
My mom and the rest of my family has the unlimited wash or I should say that we did. I canceled all of our memberships after going through the car wash and the wiper arm on the back of my mothers SUV was ripped off. This is not the first time it has happened but different locations. Well we tried to make a claim to get crew car wash to replace it, and they refused to pay for the damages. Staff is supposed to check to make sure that the wipers are secured in the holder and place a bag over the wiper. Well let's just say the girl looked at it & gave the thumbs up. Staff did not put a bag over the wiper or nothing. My arm can't get in & out of the vehicle easily as she has had a recent knee replacement, and no one was with her when this happened. This why she asked staff to make sure the wiper arm was down in the holder. Keep in mind my mom has a handicap plate on her car when she asked for help. My mom is on a fixed income as she is retired and now has to pay $300.00 to replace wiper arm and wiper. This place does not take care of their loyal customers at all. We have had the unlimited wash since they pretty much started the unlimited washes. Well they lost like six customers business today. Each one of the those customers were paying $39.99 a month for quite awhile and would have continued to pay it monthly. So for this poor customer service they will be losing $240.00 a month for years to come . It doesn't look like much but when you add that up for even just a year that is a lot of money. Sorry about the ranting but I wanted everyone to know what type of service they provide.
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May 2023 by Google user
I've been having the unlimited membership for a while, After a wash, my driver's side rocker panel came off. I filed a claim they denied it. The rocker panel came off due to the car wash. I have a well taken care of 2012. I filed another report from the claim being denied and they advised to file it under my car insurance. Crew sucks!! ????? Not sure if anyone has had a paid claim but I will be canceling the unlimited wash since they can't reimburse me for the rocker panel becoming unattached. Suckas ✌?
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January 2023 by Doug Zachary
Excellent crew! Had some difficult bird poo on the top of our SUV. They ran it through until it was gone and smiled the whole time!
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December 2022 by J. David Parker
No. Just avoid. These people are rude and argumentative. They called me names and insulted me. Their equipment was broken and they actually took my money and acted as if it was my problem that their soaps and the solutions weren't spraying. My car was attacked with dry brushes. They refused me a refund. I had to contact my credit card company. These people are terrible. Avoid like the plague. There are scratches on my car and they're gonna freaking be talking to my attorney!
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December 2022 by Kimberlin Nuckols
We love our crews!! Tried switching things up by trying prime car wash and ended up right back at crews! They are always friendly awesome staff and affordable monthly plans
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November 2022 by Amber mattingly
Nice and friendly staff. Everything but the front looks awesome. I travel the interstate a lot, and there were still bugs on my hood. For $16+ I should not have to go back a second time.
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October 2022 by Patricia
They have vacuums but you gotta do it yourself. No interior cleaning offered. Staff needs to learn when NOT to send vehicles through. A car in front of me had a busted bumper from a previous wreck which you could clearly see would come off with the spinning brushes. I warned the staff they didn't care. They put the vehicles too close to one another sometimes. I don't want to be up someone's butt going through the wash give us some space. If i would have been as close to the car in front of me as the crew wanted to put me my car would have been damaged by the car in front because their bumper was pulled off. Sometimes the line is long. Employees are generally nice and friendly.
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October 2022 by Jason Anderson
The carwash is awesome as but when I went to vacuum my car out only one side worked ? and that's a L
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September 2022 by k. whatley (Mswhatleysworld)
I love it because the wash is fast. The line goes quickly. In the fall you get unlimited washes for $22 for 4 months. That's a great deal. However, it's self service so you have to vacuum the inside and dry drips yourself.
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September 2022 by Mike Tackett
Love going to any crew car wash.Always Pleasant staff.Keep up the good work.Services: Auto interior vacuuming
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September 2022 by Doris D R.
Crew car wash post on their website that they're open till until 9 PM they are not every time I come here after eight they're closed their signs say they're open till 9 o'clock the website says they're open until 9 o'clock but they are not I got here at 8:30 they were closed they don't answer the phone there's no one here it's very annoying three other cars have pulled in and turned around and left.
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August 2022 by Stefanie Marianné Wilson
Took my brand new 2022 car in, left with a few scratches that definitely weren't there before. I know this because I immediately towel dried my car after the wash and noticed them. Let a manager know and filed a claim. Claim was denied because the scratches "didn't look like the type of scratches a car wash would leave behind." I asked if there was a forensic specialist that determined that and they said no. Sounds to me like they were looking to get themselves out of a claim.
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July 2022 by Jeremy Woods
Always a great wash. I'm just not a fan of monopolistic businesses who keep prices controlled at a high rate. One should not have to pay over $20 for a 2-3 minute wash when some still exist that offer similar services for under $15.
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July 2022 by james key
If you drive a car it may be good driving a pickup they keep telling me you can run it through the second time they don't get it the first time who wants to sit in line for 20 minutes to do it again and they don't do it right the first time
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June 2022 by Wendy Strohman-Allison
Dirty car? Clean car! Rain spotted that shine? Crew will bring it back.If you like a clean exterior, then crew will take care of you. Sorry folks, but you have to clean your own interior here.