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November 2023 by Kenneth Weems
Excellent customer care from Ms. Joy ??
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November 2023 by J.T. Sylvester
Easy to rent. Facility is amazing...very secure. Would highly recommend.
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September 2023 by Kevin Kennedy
Very helpful, nice management!
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September 2023 by TYWHITEDIAMONDS SHIK
Sooooo expensive, but clean, no great access to customer service. Sometimes you get service sometimes you don't ?
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September 2023 by Rod Wallace
sherri was really nice and helped me to transfer from a large storage unit to a smaller one. She was very professional.
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September 2023 by Craig Terpentine
Sherry or Shirley (at this location) is not a very nice person!!! Terrible costumer service. Take your items and money elsewhere
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September 2023 by Scott Goodwin
A place this size needs available carts in the range of 3-5 per floor, not just three (3) total for the entire facility.
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August 2023 by Garrett A.
I moved into this unit over a year ago because it was going to be close and convenient to my current apartment. I thought it would be a good deal because they offered a free move in truck. The move in truck you could only use on certain days and hours, had to place a deposit on, fill with the gas, and could only go so many miles to drop off your items in the storage. Hidden fees were revealed after I got everything packed and ready to move into the storage.1. A fee for a protection plan on top of your storage fee. Starting at an addition $12 per month. This is required. 2. A core lock, that they require you to buy from them for around $30 and cannot be returned upon move out.3. A fee to pay online: NOTE the hours posted are not accurate as they are not always staffed. To avoid the online fee each month you must go into the store and pay. 4. A one time $24 Administration Rental Fee, to put you into their system.5. Expect anywhere from a 25-50% raise in monthly dues over the course of a year or two. They will notify you by mail of the change approximately 2 weeks before the next amount is due, giving you not even the full month to cancel if you don't like the rising cost. Good luck calling their office and getting in contact with anyone or them returning emails promptly or at all.
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August 2023 by S U (sunny)
Honestly Joy, Greg and Abigail (covering west side today from the east Washington store) were all very professional, friendly and went above and beyond. Joy is great with customers and Abigail knows all the software and Greg is very friendly. I was able to rent the truck as advertised with my move in special and had a very pleasant experience. The property is very clean and safe at the downtown Illinois street location. This is my second time returning as a student moving around a lot. Beats public storage by a mile. Thanks, guys!
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May 2023 by Ennadzim Ahmed
One of the best storage in Indianapolis very good customer service very clean place
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April 2023 by Tiffany Lang
If I could give a zero I would in this day and age it just discusses me to deal with racism. You must be of the lighter skin color to receive good service from SHIRLEY. Tested and proven I will never recommend this location and I am disappointed such a person is allowed to deal with the public. NOTHING POSITIVE ABOUT THE CUSTOMER SERVICE OF THIS PLACE
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March 2023 by Jessica Klinesmith
Always so helpful, place is always clean. Love the front office ladies
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January 2023 by Bill Ionaire
Abigail Johnson has great spirit and customer service highly satisfied
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January 2023 by Mikel Tetrick
Very nice people had a very good experience
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November 2022 by Patrick Coyle
The experience as a whole was great. Exactly what I needed. Facilities are clean, and security is up to date