-
December 2023 by Jo Wright
The worst pharmacy in Indianapolis. Pharmacist and staff are very rude. They have given me medication for other people on two separate visits and acted like it was totally fine. Wait time was almost 2 hours to pick up one medication that is on an automatic refill. They are not helpful with questions and will actually talk in a condescending manner if you ask anything at all. They never answer the phone so you can’t ask them to refill and ensure your medication is available, you have to get in the line and wait, then be told it is not ready and to get in line to wait again. Horrible customer service, unsafe practices, avoid this place if you can.
-
December 2023 by Jacob Scott
I don't blame the pharmacists or techs at this location, but this has to be the worst pharmacy I've ever frequented. They are grossly understaffed and lines will back up 15-20 people at times. They don't answer the phone because of this drive thru is permanently closed here due to this as well. I've spent 60 minutes on hold today. I have to go in, wait 30 through this line to tell them I need a refill (that I can't refill through the app), only to be told they're backed up and it'll take days to fill.CVS CORPORATE SUCKS.
-
November 2023 by Brandon owens
Every time I go to this pharmacy, my prescription are never filled on time like they’re supposed to be even though they’re on auto refill, so I’m not understanding how that’s even possible. Every time I go to the pharmacy the drive-through is closed and it’s very inconvenient for me because I have to get out of my car go in and wait in line for, an extended period of time one time I waited in line for almost 35 minutes, which is absolutely absurd and ridiculous . My mother is a diabetic, and they have not filled the prescriptions that she needs on time either Which has almost landed her in the hospital a couple of times. I called CORPORATE multiple times and they said that they reported it but nothings ever changed so I’m not entirely sure that they even did anything, I was told to call them if I have to wait On hold for more than 5 to 10 minutes to get a hold of the pharmacist to get my medication filled or fixed because they have messed them up a couple times I’m not very pleased with this Assy at all!
-
November 2023 by Artie Mason
DO NOT I REPEAT DO NOT GET ANY PRESCRIPTION FILLED AT THIS LOCATION!!! They never answer the phones. I had a script called in over a week ago and it hasn't been filled still. Called my doctor's office and had them call another one in to Meijer in Cumberland since CVS was apparently to busy to transfer my script and it got filled that day!! This CVS pharmacy is absolutely despicable.
-
November 2023 by Alan C
Place use to be really good but absolutely sucks now… prescription has been in “processing” for about a week, tried calling the store and you just sit on hold (45 mins before I just hung up) Im actively looking at switching pharmacies… will never go here again
-
November 2023 by Courtney Britain
This has to be the worst CVS in Indianapolis. I have not got a single prescription in time. I have medication that I take daily and are on automatic refill. Every time I got in there, it isn’t ready & I have to either wait or come back later. I have nearly missed does because of this pharmacy. Oh, and don’t call because they don’t answer the phone!
-
October 2023 by Ariel Ream
If you need a script in a timely manner, don’t even think about using this pharmacy. We wait 5-7 days before we have to drive down to the pharmacy to ask them to be filled. They don’t answer the phone. I’ve waited over 2 hours before giving up. We’re finding a new pharmacy, because going 5 days without heart medication is unacceptable.
-
October 2023 by Matt B
If I could leave zero stars I would!Worst pharmacy in town! Literally. They closed off the drive through window. So now your forced to go inside to get your medications, it's worse than walking into the BMV. The line stretches from the back to the front of store. The management at the location needs to be FIRED!!!!!!!!!!!
-
October 2023 by Cory
Prescription was sent over on Oct 11, went in on the 17th and they said the prescription would be ready in an hour. I left and came back on the 18th thinking it should be ready. Was told they are out of the medication and they had to order it, not sure when it will be in, might be on back order because for store with in 20 miles has it. That’s a lie I have never had a problem filling this specialty medication and it usually only takes a day or two to fill because they have to order it. They had an entire week to put the order in and waited until the 18th to do so. I have been patient with them for months never having it ready and always having to stand in the store for at least an hour to get it filled, never complained because I can empathize with them, this time however was it. I’m done I’m getting my prescription sent elsewhere how they are still in business is beyond me because every month I’ve gone in there is always a super long line of anger people not getting prescriptions filled. If I was you I’d find somewhere else too.
-
October 2023 by Alexander Correll
Not only did it take forever to go through the line 2 days in a row, but when I went to get my medication fixed because they didn't completely fill it, they argued with me and said that it was properly filled......... It's a cancer medication that I'm not going to play around with and they want to shorten my script and argue with me when I show them proof.............
-
August 2023 by Jeff Cochran
I'm going there for 16 years and it's gone consistently downhill the last few years. Two weeks ago I called in a prescription 3 days before picking it up. At the drive through window they said it's not ready and we're a week behind. I said HIRE SOMEBODY!Today I went in and the drive-thru is closed. So you have to go inside now? I went inside and the line stretches halfway throughout the store. They are understaffed and definitely under concerned.
-
August 2023 by Steve McGrath
Currently a customer going on three years now! I have nothing but positive compliments for this Pharmacy! The lead pharmacist and staff have treated me fairly and courteously. I know these people are overworked and understaffed but any time I have had a question or problem they have helped me and done so in a proper manner. Prior to this three years experience with this CVS I had a long relationship with Walgreen @ 10th & Post. Granted it was during the pandemic but if you wanted to experience ineptness and abject disdain for customer service that Walgreen was the place to experience it.
-
August 2023 by Christina Hanger
I thought 10th and Arlington was bad. This one just blew them out of the water. Tried calling at least 10+ times, on hold for 20+ minutes each time, never got to talk to someone. Ended up going up there, they told me 30 minutes for my script to be ready, waited in the parking lot for 30 minutes with my kids in the car. Pulled back up and they had a sign on the window saying they were closed. If the medicine I needed wasn’t so important, it wouldn’t be as frustrating. You can’t do this. Short staffed or not, it needs to be figured out.
-
August 2023 by Seth Johnson
Pharmacist is great! The technicians, well you have to know them for them to get them to fill your meds quickly.
-
August 2023 by Orlando Rodriguez
To me the pharmacist is rude and has no work ethic. Nothing against the techs. They do their job to the best of their ability.
