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March 2024 by Jonathan
Store is 100% mark up on normal everyday items. Their Crew pomade is $22/3oz. $9.99/3oz. on amazon, absolute joke of a store. Save your money and spend it elsewhere.
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March 2024 by Maddi Eads
Never have any issues here. Everyone's always so nice
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March 2024 by Donn Haag
Requested refill online ahead of time to prevent any problems . Checked online and order was to be ready 2/7 by noon. Checked on 2/7 and order was to be ready by 3p. Received text about 3p that would be ready soon. Went to store at 4p. Not only was it not ready, they did not have it in stock and couldn’t tell me when they would. Snot-nosed kid said that’s just how their system works. Pathetic!
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January 2024 by Bryan Seidensticker
Called to arrange for a refill at 9:15 AMTold to come pick up after 3PM same dayArrive 330PM and refill not readyAwful service. Moving script to another Pharmacy
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January 2024 by Autumn Craft
Prescriptions are never ready on time (even if we receive a text saying it’s ready, it’s not when we get there), often times don’t have the prescription and rather than finding a location that does they tell us that we have to call around to ask, they never have our insurance on file even though we have had the same insurance for a decade, it’s literally always something! We will be switching pharmacies!
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October 2023 by george loft
My dentist sent in a perceptions to this pharmacy on 9/9/23 for pain and a antibiotic. I was in severe pain for over a week. when I went to pick up the perceptions the pharmacy was closed all day because no one showed up to work. I returned to pharmacy next day on 9/10/23 to find out they were still closed because the pharmacy people did not show up for work again did not. being in severe pain, for third day I still do not my perceptions. If this is the way they treat their customers they need to shut this place down. still in severe pain
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September 2023 by Diana Davis
26 years I've been coming to this pharmacy. They were friendly and patient-oriented for a long time. The pandemic changed many things. But I still expect to be treated like a human being by human beings. In the past few years, I feel I've been treated more like a number than a person. Recently, it has gotten even worse. Last night, I waited on hold for 20 minutes before hanging up. I was trying to find out if they had received a prescription from my doctor. My car is in the shop, so I have to depend on someone else to take me to pick up my prescription. So it was necessary to know if they had filled in my prescription. I decided to wait till later to call, when maybe they weren't so busy. It was 8:03, and they had already closed. They used to stay open till 9:00. I called again this morning and waited 15 minutes before someone finally answered. I asked if my prescription was ready. I found out they had not even gotten it off the computer, even though it had been called in early yesterday afternoon. I asked the pharmacist if my 15 to 20 minute wait on the phone was normal. She said yes. I informed her that I'll probably move my prescriptions to Walmart since they answer the phone every single time. They've always been friendly when I've picked up my boyfriend's prescriptions there. All she could say was okay. And tell me that my prescription would be ready in an hour. It was very nice of her to tell me that they would be ready so quickly after I had waited this long, but I intend to move my prescriptions immediately. I'm very disappointed. I know they and many other businesses have had staffing problems since the pandemic. But I can't understand why CVS continues to experience this problem, if this is even the reason for the decline in customer service. Other pharmacies have managed to meet their staffing goals and are still providing the kind of service we all expect and deserve.
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September 2023 by M
One of the worst pharmacies I’ve ever had to use. The pharmacist/pharmacy techs are incredibly lazy. They had me jumping through hoops calling different numbers to try and get a medication approved, when all along they needed to submit the override on their end. My insurance contacted them on my behalf and got it straightened out, but when I tried to call them back I waited on hold for 15 minutes. Only for someone to pick the phone up and slam it down at 1:30 on the dot so they could go to lunch. And they ALWAYS have issues here. I don’t even see the point of keeping this location open at this point.
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September 2023 by Louise Dickenson
The pharmacist and the young lady at checkout that are working at this very moment, helped me immensely. I’m in a lot of pain and so I can’t recall the young lady’s but the gentlemen in pharmacy had a tag name “Robinson” I believe! Robinson was very informative. I explained my conditions and that current over-counter medication isn’t working for me anymore. He recommended assisted me in locating what I’m looking for. As the for the front register, she noticed my purchase didn’t for some reason reflect my discount even though it accepted it. I almost walked away paying full price and she caught it before I left. Refunded me after some verification and rung me up with the corrected total! Both saved me from having unbearable worsening conditions and loss of savings when I, myself, was unable to focus. Thank you for the best customer experience! Hope CVS notices because they are amazing for still working hard being extremely under staffed!
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September 2023 by anita hohmann
Have waited on “HOLD” for a total of 12 minutes on first call and upon redialing waited another 9 ! Staff is not answering their phone and has often not found prescription orders sent in by doctor.
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August 2023 by Lynn Welch
I am switching my prescriptions... Called in my prescription at 9:00 this morning, it is5:00, prescription is not r ady, I understand short staffed, mention it instead of me calling 3 times, to have someone say it will be ready in15 minutes... I have had prescriptions given to me that I haven't taken for 3 months .. mistakes after mistakes in the last 5 years ... No reason for it.... You all make good money, so why are you acting like you make $8.00 an hour?????!!!!!
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August 2023 by Jenny Marie
I went through the drive through to pick up a prescription. I wanted to use goodrx since the prescription was not covered my insurance. The lady said goodrx was factored in and the price she was telling me was the best price. Once I got inside and waited another 20 minutes, the pharmacist told me it takes too long to do goodrx. So the lady lied to me because it could take her a few minutes to do it and the pharmacist is ok with them lying.
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August 2023 by Cassandra
Came in to get a prescription at 4pm that was called in at 2. They stated it wasn't done and they needed 30 minutes. 30 minutes, no problem. Came back in a hour. Still not done and was told another 20 minutes.This is a pharmacy and if you cannot fill prescriptions in the time frame you claim you should get another pharmacist to help. It's Tuesday. Absolutely no excuse for this.
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August 2023 by PS
I'm not sure if it's due of lower compensation or a staffing shortage, but pharmacy employees are trying their best to keep rude behavior. However, the 'I don't know' response from them causes people suffer.
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August 2023 by Jessica Hughey
Over the last year or so, this pharmacy has completely gone to rot. The majority of the techs are either untrained or just don't care, but either way they're rude and unhelpful. They'll answer a question with "I don't know" and expect that to be an adequate answer instead of asking another tech or the pharmacist, and that would be a a lighter complaint about them. The only time any of my pharmacy experiences go smoothly is when I'm going in to pay and pick up, but that's after all of the drama of getting it filled has already happened. If my insurance would allow it, I'd go to a completely different pharmacy chain all together.
