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December 2023 by Vivian Green
I called first and she answered the phone!!!!!! Although CVS was busy at the time I shopped, the cashier was exceptionally professional, responsible, and genuinely courteous, helpful, caring, and polite. I enjoyed my trip.
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December 2023 by Angenita Williams
On hold for 45 minutes for them to hand up. This is unacceptable. I have COVID and need the Paxlovid. It’s time sensitive and I needed it by today. It was called in THIS MORNING. It should not take all day to fill!
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December 2023 by Miss Rush
Derrick, was very helpful very outstanding young man. We need more of him in the world today. Thank you and I greatly appreciate you Derrick keep up the good work. Totally awesome you are Derrick
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December 2023 by Betsy Adkins
Today is November 30 2023 and I was helped by this young man Derrick he is an amazing person great customer service now here in the past I've cole to this location and I was greeted by a young woman named shovonna and she was very nDty I only come in for money gram service and she didn't want to help me at all with anything I was requesting this young man Derrick is very helpful and I am glad I encountered his spirit today thank you so much .
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October 2023 by kesha starks
If a place is to close at 6:00 then the Pharmacy should close at 6:00. not 5:45. Somehow i think this only happens in black communities.
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July 2023 by Julissa Ramirez
Derek is a great pharmacist and very Knowledgeable. Brittany the lead tech is great. Julissa and Matt are great techs!
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June 2023 by Shawna Harris (Butterfly)
Diane Is amazing! She greeted me when I walked in the door. Asked if I was going to the pharmacy because they we on lunch and let the people who were going know the had 11 min before they opened back up. She helped me with my purchases from start to finish! I love her!
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June 2023 by Khriston Flemming
I was helped by Diane and she was wondering with helping me find everything I needed she has great customer service experience and she has a wonderful spirit and great customer care I rate her service a 10 out of 10
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February 2023 by kandise andrews
Pharmacy staff are very rude. I had to wait to be serviced until they finished their loud personal conversation. They messed up my children's prescriptions and got irritated with me when I addressed it.
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February 2023 by Kelsey Wheeler
pharmacy is horrible! I was so kind on the phone, saying please and thank you, wasn’t upset about meds being unavailable, just said i’d ask my doctor to send to a different location. and was literally yelled at. the aggression was so unnecessary and not helpful.
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February 2023 by danise gibbs
I scheduled a COVID-19 test on February 14th at 3pm I arrived on time did the swab in both nostrils and the lady who helped me said it would take 20 minutes for my results to be texted or emailed to me....about 4:45pm the same day I checked to see if had a text message or email still nothing I waited another hour then called...after being put on hold the person who I spoke to said my test was sent to the Nurse Practitioner and she sends the results...No info was given of who the Nurse Practitioner is so I waited to check this morning and I still don't have my COVID-19 test results....I will never use that CVS on 5510 E 38th St and Emerson again....I need my results in order to get back to work...makes it look bad for ALL CVS....I have to go some where else only because I couldn't get an appointment thru my Doctor for that day.... FRUSTRATED!!!!
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December 2022 by Rodney Bisesi
My experience at this location has always been great especially at the pharmacy. But the gentleman with the accent I spoke to tonight about a medicine transfer was absolutely rude and sounded annoyed that I called an hour before close and wasn't even asking to have it ready tonight. The worst part is I frequent there and know exactly who it is..if you get him and he's the only one there to answer your questions, try again another day. I'll be sure to let him know in person when I see him next my disappointment with his unprofessional technique with telesupport.
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December 2022 by Daniel C.
Got my shots and scripts super convenient. Drive thru was long, so instead of waiting we went inside. Wish the drive thru was faster but it is not a McDonald's I guess.
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October 2022 by Arisandra F.
This pharmacy is just lazy. Any other pharmacy's I've gone to ive never had to continuously remind the workers to fill my prescription because trust me if you just show up after your dr sent the prescription you're gonna have to come back and most of the time even when you call so they can start on your prescription and they give you a time to come pick it up they are never ready or "you need to come back tomorrow"
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September 2022 by Lois Foster
Docs office called in prescription at about 2:30. Went to CVS there on 38th and Emerson. Was told it would be an hour. Tried to pick up meds at 6:20. Told only had 4 done. Called back next morning at 10. Told still not finished. Needed another hour. Obviously they stop working on it instead of finishing.?
