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January 2024 by Court -
I will never go anywhere else when a tire is needed! Brian and Cade were amazing and very very helpful!! Pothole season has already took out a total of 5 tires , 2 different cars and it’s still January. But with all the stress that comes along with dealing with replacing a tire, they helped make it easier and I am so grateful! Thank you to these awesome guys and they absolutely deserve a raise! Thank you for your help again! I know where to go when I need a new tire!!! (Hopefully not soon though :) ?
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January 2024 by Ashley Lewis
Cade was an absolute life saver. I called when I was in route (less than 5 mins away) I had a dent in my rim from hitting a pothole the night before with low tire pressure. I explained I had to be clocked in at 9 (it was 8:30 when i showed up) so he immediately took my car back and got me situated in less than 10 mins. Complete life saver. I have had nothing but great customer service since getting all 4 new tires from them in February. Cade was an absolute life saver! Not to mention it was packed when I arrived!
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January 2024 by Michael Heims
Genuinely friendly and helpful
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January 2024 by John keith
Had new tire replacement from Chuck hole damage. Made an appointment, in and out in 35 minutes. Great job ?.
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January 2024 by Hannah Sumler
Year after year, I get a great set of tires! Never disappointed in the product or the service. Thanks for being consistent ??
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January 2024 by Ed B.
This is my go-to for tires. I've gone here for several repairs and replacements and I take advantage of their warranty. They always do excellent work and they treat their employees well, which is reflected in how they treat me. They have a place on the side where you can always get your tires checked at no charge. I did this a few months ago after the weather first changed, and found that was my culprit, and not a nail or screw. The young man working that day filled all my tires and did a great job!
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November 2023 by Joe Gibson
Completely dishonest employees. While getting new tires they broke a lug nut which shouldn't be a big deal but they proceeded to tell me that it was broken before it came in. I know for a fact it was not. Not sure why they would lie when it doesn't even come out of their pockets.
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October 2023 by Chris Hunter
Fantastic customer service, and as reasonably priced as you can get for tires.Jacob and Clark are great guys to have handle your tires.
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October 2023 by Jayden Dover
This store is definitely deserving of its 5 stars based on the service I got today. I was in need of new tires and wheels for my truck, and with my limited automotive knowledge, needed someone to talk through my options.Cade (assistant manager) spent a good thirty minutes with me explaining everything I needed to know, helped me pick out wheels I liked (even after him almost ordering one pair I ended up not wanting anymore with a smile on his face), and a set of tires that wouldn't break the bank but also be good quality. I really appreciated him saying the wheels and tires I purchased would be something he would use on his own truck- and would say he wouldn't on other tires. I visited another chain tire shop and had a bad experience with poor customer service and general lack of wanting to make a sale.Will update the review next week if the installation doesn't go well- but I'm sure based on the service I got today that it will be great.
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October 2023 by Jayden D.
This store is definitely deserving of its 5 stars based on the service I got today. I was in need of new tires and wheels for my truck, and with my limited automotive knowledge, needed someone to talk through my options. Cade (assistant manager) spent a good thirty minutes with me explaining everything I needed to know, helped me pick out wheels I liked (even after him almost ordering one pair I ended up not wanting anymore with a smile on his face), and a set of tires that wouldn't break the bank but also be good quality. I really appreciated him saying the wheels and tires I purchased would be something he would use on his own truck- and would say he wouldn't on other tires. I visited another chain tire shop and had a bad experience with poor customer service and general lack of wanting to make a sale. Will update the review next week if the installation doesn't go well- but I'm sure based on the service I got today that it will be great.
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September 2023 by Steven Lauzon
I have had nothing but positive experiences at this Discount Tire prior to today but my experience here today was a head scratcher. Although the manager I spoke to was a natural salesman and I would consider him to be a friendly person in any other context, it was extremely frustrating to have my time be so blatantly undervalued when they didn’t have my tire in stock. He wanted to charge me about $100 to get another tire or need to come back for another visit the next day. He admitted that they had low inventory options and yet made no accommodations for someone who has spent thousands of dollars here over the past few years. I wasn’t looking to get a free upgrade on my tire. I was trying to use the warranty that I had paid for without having to jump through hoops by making multiple visits. He saw that I was there with my young children and would need to load them all up again the next day to come back but I guess he figured that “an upgraded tire is an upgraded tire” in any context. He then looked like he had good intentions as he patronized me about how the warranty worked. He’s a young guy, hopefully he figures out how to listen to people better and properly serve customers as he gains experience.
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September 2023 by Rachel Kientz
Shoutout to all the staff for making sure my vehicle was safe. I felt very taken care of. Extra props to Joel who handled my issues. Appreciate you all.
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September 2023 by night455
Bought wheels and tires for my 17 fusion from here. Impeccable work with installation and balance. Never happier with the ride of this car. Make an appointment before going, I called into this store one evening after work due to another issue with a tire. They assured me I could be seen. (at the time it seemed like rather quickly) I got there, the wait was promised at 45min to 1 hour. No biggy, but it took 1.5 hours of waiting. That's my reason for 4 stars. Excellent staff and very solid work. Makes for a perfect storm of being busy and hard to honor appointments.
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July 2023 by Joseph Smith
If you have a Rivian and need a place to fix a flat or rotate the tires, Discount Tire did a great job! They had the jack pucks, they had watched training videos, and they were professional from beginning to end. Really impressed!
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July 2023 by Sunny Singh
I had been visiting Discount Tire (called America's Tire in California I believe) for several years. This was their first location in Indiana that I visited and I'm so glad their excellent customer service exists everywhere no matter what the location is. They were polite, explained all details clearly and were punctual in their estimates. What more can one ask for? Thanks guys. Much appreciated!