-
February 2024 by The Wealth Factor
Pretty good place. There was a long wait time though
-
February 2024 by Kristen Dinkins
Stay away from discount tire
-
January 2024 by Nina DeVillez
I was recommended this place by another auto repair place for a bent wheel repair/replacement. I was initially pretty happy with the experience as they replaced the wheel for a reasonable price, but unfortunately my car had a pretty concerning noise/vibration after replacing the wheel.I took it back to them due to the noise and asked them to contact me with updates. I dropped the car off at 11am and the service staff went to look at it immediately after I dropped it off so I expected a call in no time.3 hours went by so I called and checked in and they had actually been done for awhile it seemed but never called. When I went to pick up the vehicle essentially I was told that there was an issue they were unable to repair or even diagnose as they are not actual mechanics... The issue explained to me was one that in part was caused by the service itself, and they couldn't do more to address it even though they had been partly responsible for the problem.So lesson learned I guess? I would think that if a car comes in with damage that could cause other issues you would want to disclose that they wouldn't be able to address anything but the wheel itself. When I pointed this out the service person actually flipped the blame on me, saying that I should have asked if they were going to be able to check for damage, even though I had made it abundantly clear when I came in what the wheel damage was caused by.I have now been pointed to another shop to look into an issue that will likely cost me more than if I had taken it to a place that had actual mechanics. At no point was I under the impression these people were not mechanics, it was never disclosed that they had not looked into potential further issues and they sent me on my way. If there had been an even worse issue I could have been seriously hurt or even killed. I would have never used this place to address an issue like this had I known nothing was being checked outside of the wheel itself. Poor communication and having people working on your car who are not mechanics are not a good idea for something as important as your wheels and tires. Extremely disappointed.
-
January 2024 by courtney brooks
Unfortunately I hit a pothole causing damage to my tire. Thankfully my road hazard warranty covered partial replacement.Laney provided a friendly and timely check in! Mason and his staff replaced two tires and kindly repaired another in a timely fashion!My suggestion is to make sure to book an appointment to save yourself some time.
-
January 2024 by eat food
overall very good experience especially the employee named, carter, who was very helpful. 4 stars because the girl in the shop ignored me when i asked for help and was on her phone the whole time
-
January 2024 by Ann Randall
I have used Discount Tire for many years for tire air pressure checks. Staff members have always been courteous and helpful. Today was my first visit to this location on Michigan Road as the Lafayette Road location closed.
-
January 2024 by Jeanene Walton
My appointment was at 9:00am I got there at 8:15am. My vehicle is in the bay around 9:20am. Apparently the Goodyear tires that were order per the representative over the phone would not fit my rim. After sitting there looking at my vehicle with no tires on it a hour later I asked is there a problem with my tires? At that time a guy says we're trying to figure out why the tires aren't fitting the rims. I asked why didn't someone come tell me that. The other guy apologized for the lack of communication. 20 minutes later I'm told they will have to order a larger tire? and that it wasn't anyone's there fault. But they are the ones who ordered the tires. I asked for my deposit to be refunded and explained that the problem was no one communicated to me and I sat there for a total of 3 hours. Bad customer service!!!! They put my original tires back on and said have a nice day it was the. 11:20am☹️. No one even tried to make things better ?.
-
January 2024 by sheyi Bank-Akarah
My experience at this tire shop left me dissatisfied with the service provided. The staff seemed disorganized and lacked effective communication. The overall customer service fell short of expectations. The lack of attention to detail and transparency left me frustrated, the dude that checked me in told me my car would be ready after 7 pm, and I showed up at 6:45 pm thinking I'd be early but they were closed. I am disappointed with the overall quality of service received. Safe to say this will be the first and last time I will be patronizing this establishment.
-
January 2024 by Rita O'Connor
They took great care of a surprising tire issue in cold weather!
-
January 2024 by Christina Hooks
I found a screw in my tire and they were able to help me right away! I chose to sit and wait and I was there for about an hour and half and witnessed their interactions with customers. They were so kind to everyone who came in! Thank you for saving my day!
-
January 2024 by Janette Smith
My family has used Discount Tire for many years & for multiple vehicles. We always get road hazard protection. Today, I had 2 flat tires & was towed to a location, only to be told they have no tires for my vehicle & I have to pay an additional $15-20 for courier service to get them delivered today. I told the service tech that I don't have a choice but to pay the extra because that is our only functioning vehicle. It seems they don't value customer loyalty because they've just lost one.Update: I added a star because when I questioned the employee who checked me out why they had no tires for my vehicle, he reversed the courier fee. His consideration helped lessen my frustration of having to spend 3 hours at the store, but it doesn't completely compensate for poor corporate policy.
-
December 2023 by Abby M.
Had a super easy time setting up my appointment. Discount tire rocks!! Great people and great service.
-
December 2023 by LaTaurus Terry
Fast Service and cool prices.
-
November 2023 by R€NI€R Cubillo
Great service overall!Staff is friendly and always willing to help. They will answer all your inquiries and give you good advices /options.Every time that I service my cars at this DT branch, I leave happy with a great service and /or a great deal.Lucky to have them nearby my place!
-
November 2023 by Jen Garone
Free air check closed. No sign. No rationale reason.So much for service.
