January 2021 by Matt W.
If I could rate them a 0/5 I would! Earthlink has crappy internet and customer service! Never use them under any circumstance. I tried to upgrade my internet to hyperlink service, but the installer said he was unable to install. I have now been on the phone with Earthlink customer service for 2 hours and 20 minutes trying to cancel the hyperlink service they are charging me for. Even when I said that I made my decision to cancel hyperlink and stay with my DSL service ... they argue and try to convince me that they can make it work. Why can't they listen and respect a customers request? Even the current supervisor I'm with now is trying to convince me to stay on hyperlink. Instead of staying with Earthlink I will be moving all services (phone, email, and internet to different provider! And I encourage you all to change before you run into terribly rude and inappropriate customer service. Again, they don't care about you as a customer and provide no customer service. All they do is argue that what you want is wrong and you should continue to pay for a service that they can't install.
