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March 2024 by Doug Resendez
Reserved a car over a month prior to leaving and didn’t have any cars available when we got there to pick up. Just beware that your reservation doesn’t really mean anything.
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March 2024 by Jimmy DeBruler
Dillon and Makynzie took excellent care of me and were very open to work with me on all of my questions and needs. I won't give my business to anyone else when it comes to car rentals. They are the best and very convenient to the airport in Indianapolis. Awesome customer service!
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March 2024 by Jerome Davis
I rented a car from Enterprise in Davenport Iowa. When we were doing a walk around together, I pointed out there were several scratches on the car. The agent said they consider that ware and tear. I returned the car at the this location and left it the way I received it. 2 hours later I got a call about scratches on the driver side rear door? I told them that the car was parked by it's self and no other cars around it? He asked where did I get the car from and I told him I gave y'all all of the paperwork. He had no clue? Anyways, he said I'd have to call them and straight it out? I said it should all be on your computer? He said we don't talk to other branches or whatever. I told him that y'all need to get your program together! I called the Davenport enterprise and said it was ware and tear. I called Washington Street again and tried to give me the definition of ware and tear and I shut him down! I called Davenport enterprise and they said they contacted the enterprise on Washington Street and it's taken care of! I didn't call Washington Street back!
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March 2024 by Tanesha Rutz
They alway take care of me
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March 2024 by Geneva Haium
The staff members in the rental office were both great to work with. They were very efficient and had a great sense of humor.
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March 2024 by Karla Richardson
The guys at this center are the absolute best! I had the easiest time Gabe and Omar picked out the perfect car for me to ride off in this weekend! Car had absolutely no issues . Smelled amazing and was full of gas! When i brought my rental back everyone greated me with smiles && Eric checked my car found no issues and released my deposit with no problem. Will pick up from this location everytime I decide to rent a car ! S/o to the coolest guys ever one W Washington for taking care of me this weekend !
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February 2024 by Rachael Akins
Gabriel at Enterprise is amazing & they’ve taken care of me so many times & every single time the service is better than ever! Such an amazing, awesome, & most of caring people you’ll ever deal with in a time of crisis like mine! They really saved me in many ways that you just can’t even believe to understand! Got me into my rental quickly, give me the best deal ever & then some deals on top of it to help relieve my debt because unfortunately for some reason my insurance wouldn’t cover my rental so everything was out of pocket! If you want to deal with an honest, caring team of people in your time of need it’s Enterprise Car Rentals & if you’re near this location go to them! I live in another town & several miles away from this location & I still chose it due to the quality of service that be always received from them! I’m stunned at just how great they truly care & it rare these days to find any companies like this!
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February 2024 by Rma Pernel
Great customer service!!! In Atlanta, GA college Park
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January 2024 by Natalit Knox
I was not happy I have a grandmother that I was trying to go and visit because I haven’t seen her in years. I was told one price on the phone and when I asked what was the total price I was told I needed to place a $200 deposit on my credit card when I got there making my total be extremely high 500 they never had a car that was ready that I initially asked for was not even clean
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January 2024 by Kyla Manning
Needed a rental at the last minute, not a terrible experience + could've been better, but I will say I prefer Turo.
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December 2023 by Pattie Martin
1st experience was terrible, 2nd was better. Was told car would meet me at paint and body shop, we waited about 45 mins so we drive across town when no one showed up, I have full coverage insurance plus uninsured motorists and I couldnt rent a car because it was $50 deposit and I had cash not a charge card. So my whole day was wasted my friend had to drive 3 hours to come back the following day to bring a charge card. 3 hours back, and the employees at enterprise didn’t care at all very slow getting things moving and standing around took a hour to get out of the building yet there were 3 guys there . My experience was not a good one. The first time they didn’t show up and when I finally got to the enterprise to rent a car when I didn’t have a charge card they turned me away like nothing and they were closing yet not even sorry .,I don’t live in indpls. The next guy the following day was polite and helped us . We were thankful . Also the car I finally got just added to the frustration. Take the good with the bad, I think that was intentional as well, because I’m actually pretty smart.
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December 2023 by Shop So Pressedd
Been renting a car from here for years. And they changed their card policy without any heads up. I was pissed to find this out the day I went to go pick up my rental car. It was a disaster and very inconvenient
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October 2023 by Janae Nicole
This was the worst experience I have ever had with a rental place. I had to rent from here due to being hit by a semi and so while my car was being fixed I had their car for a month. In the process of having their vehicle, a rock hit the windshield while I was on the highway and cracked it. I called them and let them know and asked if I had permission to go get it fixed because I found a reasonable price around $380.00 and the lady told me no don't worry about it because we get better rates which are $150-300 max. So this left me at ease knowing I could save some money. I called a day before dropping it off to verify that $300.00 would be the max and the guy told me yes which I have both conversations on a recorded line. When i get there they tell me a whole different story and that I would have to pay $569.00 and that was the cheapest they could get so naturally I was upset because I was lied to twice and after confronting them telling them what they said to me Mallory told me that they never say for sure because they don't know and then when I let her know I could pull up both calls she was quiet. The man talked to me and expressed that he knows I'm frustrated and I was only prepared to pay the $300 so he would take that payment and then I could make payments on the rest until it was paid. I then gave him my sister's debit card and told him to only take the payment off of that card once because the card did not belong to me and use the original card that was on the account. He told me okay and that he would make sure not to do that. Two weeks pass and the man calls me on a thursday to give me a reminder and I let him know that yes, I will be calling back to make a payment in the next couple of days when I get paid. Next thing I know I'm recieving a call a couple of days later early in the morning. So I called back and said yes, someone called me but I need to make a payment on my account and the lady proceeds to tell me "oh my manager called to let you know that she ran the balance with your card" I immediately said that is not what we discussed and you guys said you would allow me to make payments when I was in here last time and she definitely seemed not to care at all and was basically like there was nothing they could do. So I immediately called my bank and they didn't see any charges so two days later my sister called me in tears because they charged her card for the $169.00 that was NOT MY ACCOUNT NOR WAS IT LEGALLY AUTHORIZED and they took money from her account and completely messed her account up. I am completely fed up and extremely shocked at the ridiculous customer service and lies that were told this entire time and I hope that this issue gets resolved because the next will be them being sued due to me having proof of everything they've told me and lied about.
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October 2023 by Ashley Cole
Dylan is amazing here. All the staff is great. Will not go to another enterprise. They go above and beyond. Thanks for all you do.
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August 2023 by Gerardo Vazquez
I make reservation online I get confirmation by email take Uber get this location when coming they talk me not have my vehiclebad experienceNot that take careThey not offer me take back homeI try get vehicle but I way for 20 min not body back with me
