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March 2024 by Neeka Jo
The absolute chaos this branch caused me for my business trip. They gave away my rental that I had reserved for WEEKS without so much as a phone call or notification. Claiming I should've been there at the 8am pickup, I only selected 8am to give myself a window if I wanted to leave that early. I show up at 2pm no communication at all....and was told they MIGHT have two different upgrades later that night but I'd have to pay the upgrade charge. I was under the impression they would hold my reservation for 24 hours first of all...2nd no phone call??? If I knew of the issue I'd have been in right away to get it.
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March 2024 by David Sturges
The staff is very friendly and professional. The whole process was quick and hassle free.
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February 2024 by Lindy Kenworthy
They are helpful and quick at the Stop 12 location! Very friendly and easy to deal with!
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February 2024 by Melissa Lee-Parrish
I rent from Enterprise Car Rental on Stop 12 Road, Greenwood, about once or twice a month for work travel. They have my rental ready when I arrive and it’s always clean inside and out. The service is fast and friendly too .
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December 2023 by Jovan Lopez
I've been a loyal customer at Enterprise Car Rental off Stop 12 in Indianapolis for seven years, and the experience has been consistently excellent. The customer service is always perfect, the vehicle quality meets expectations, and the pick-up and return process is fast, informative, and seamless. I recently had the pleasure of working with Isaac, who provided outstanding service. Highly recommend this location for reliable and hassle-free car rentals.
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December 2023 by QUAWANNA CAMPBELL
This is the first bad experience I've had with Enterprise in all the years I've used them. They're trying to charge me for damages I didn't cause and now that they've taken my deposit no one is returning my call. I will be disputing this and contacting my lawyer if need be over MY money.
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October 2023 by Leeza K
I rent a car once or twice a month for work. This is the only branch I use! The customer service here is excellent. Lal and Crystal and Mallory are amazing to work with and their wonderful team are always making sure each car is safe and ready for my trips. I highly recommend using the Enterprise branch at Stop 12 road.
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October 2023 by Hessa Jones
Walked in without reservations due to having car repair done at Skillman Kia Southside. Was 4th in line and was still in and out with a nice Pacifica minivan in less than 30 minutes!
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August 2023 by onesha gardner
My experience and service was great! Everything was quick and smooth., what I can add in is make sure you get their car insurance if your insurance carrier won’t cover you getting rentals.
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August 2023 by Dominic Moran
My recent experience with Enterprise Car Rental exceeded all expectations. Poe, Savanah, and Mallory were the epitome of outstanding customer service. Their warm welcome, attentiveness, and dedication to ensuring a seamless rental process were truly commendable. The vehicle I rented was in impeccable condition, making my experience all the more enjoyable. I can't thank the team here enough for their exceptional assistance. If you're looking for top-notch service and well-maintained vehicles, this Enterprise branch is the place to go!
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August 2023 by John Ray
From beginning to end of the process, I received great, friendly and timely service. The van I rented was clean, smelled fresh and ran smoothly.
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August 2023 by Timeka Brown
After the first incident where they gave me a rental with a bad tire that went out while I was driving with my infant daughter at the time, I tried to give them another chance where I reserved a vehicle recently and they wouldn’t allow me to pay with my debit card even though I confirmed with them over the phone before hand, so it was waste time and another bas experience. I couldn’t even use the 20 percent discount they gave for the busted tire, they should be grateful that’s all accepted after the harm both me and my child could have been in! Even the area manager has Ignored my concerns!
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June 2023 by Tim Spalding
I had a wonderful experience with Enterprise. The plane was late by 2 hours which made me late dropping off the car. Everybody was understanding. Everything went smooth.
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June 2023 by Vicki Carne
Lal was a big help. We rented a truck for taking things to storage. The truck was awesome! Alamo refused to let us use a debit card despite us being able to pre-pay for a truck with them with my debit. They gave us a lot of trouble, so we canceled our reservation. Called this Enterprise that I had used when my car was in the shop years ago. They stepped up and had a better price too! I won't be going anywhere else for car rentals in the future!!
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June 2023 by Chris Jackson
excellent service....would have no issue renting a vehicle from them again.
