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October 2023 by Liz Whittier
Elaine, Marvin and Jana could not have been more amazing!!! Initially Elaine helped us with an emergency banner for a convention - she was friendly, professional and went above and beyond to help us. When the banner printed out, the file was not high enough resolution so Elaine re-did the design for us. In the mean time, Jana and Marvin helped her a bit, but all of them were so kind and helpful…you rarely see this amount of customer service these days. If I could give them all 10 stars I would - especially Elaine - she was a God-send!!! THANK YOU to the amazing team at this FedEx location!!!
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August 2023 by Vienna Lam
Ooo, Miss Elaine was such a delight! She was super friendly and helpful!
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August 2022 by Matthew Allen
charges additional fees, even if the package is already paid for, using their location in a hotel as an excuse.
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July 2021 by Vincent Calistro
Marvin was an absolute stud. Our company had a huge rush order that needed to be completed by the end of the day. Marvin stayed two hours after the store to ensure that the order was completed and personally handed to us. As a business that sends out large print orders on a weekly basis, I have never dealt with someone as professional, nor received better customer service. Marvin got us out of a jam when we were in a tight spot and I couldn't give a higher recommendation.
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January 2020 by Patsy Gross
Massively inconvenience is what this place is. Parking SUCKS! NOT ENOUGH DOORS OPEN TO GET TO THE office. No late pick up.
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June 2019 by Sam Highland
Terrible Service
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September 2018 by dav Smith
Great Service for a LETTER to be overnighted. Drove up, valet watched my car, they helped me mail my overnight envelope with no extra fees but it was just a letter. yes be careful if its a box. you may want to choose another location.
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September 2018 by Breanna Baker
I don't understand these bad reviews, because I've only ever had amazing service at this Fedex inside the hotel. I've printed large & small jobs here & always get quality care & attention to detail. Thanks!
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August 2018 by Nathaniel Neugent
We had a special oversized item to ship and Lisa was very helpful trying to find the right size box that would not cost us an arm and a leg to ship. It took a while to find the right one but she was so kind and didn't give up. Plus another employee kept going back to the storage room to get more boxes to try without complaining. Thank you!
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July 2018 by Dan Maki
Was forced to use FedEx Ground for a business return, wish I would have seen these reviews before wasting my time. There is a $10 handling fee period and it doesn't matter if its only a prepaid drop off. This is why I despise FedEx and will be rejecting any return labels going forward from them.
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June 2018 by Matthew Miller
Please be aware that there is absurd fees for any package that you should try to drop off here. On top of that it is difficult to find. I would appreciate if Google would remove this from its search results.
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June 2018 by Ray D
Customer beware. There is an additional $15 handling fee because it is in a hotel. No where was this advertised on the fedex website. Highly recommend to avoid this location as well as the JW marriott location. Instead go to monument circle if you want to avoid the surcharge.
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June 2018 by Dave Kelly
Avoid, Avoid, Avoid! More expensive in handling charges than round trip shipping charges!! And, the Westin is all in on this scam. Sent boxes to the Westin and they had Fed Ex receive them. $90 in handling charges!! 👎👎👎
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April 2017 by Chris Stokes-Rees
Convenient to the convention center and helpful, friendly service. Also, it is nice that it is close to the side door of the hotel (if you're not actually staying at the Westin).
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March 2017 by Maya H.
What a surprise- after the one on monument insisted my package was unshippable because the cardboard was too thin, I came over to this one and they had no problem shipping it! The employee was fast and friendly also. I guess I will be going here in the future instead of the other one on Monument!
