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March 2024 by Jacqueline M.s
I take it as racism!! I had a very unpleasant experience, when I entered, no one greeted me and I say this because after I entered they greeted everyone, ok I let it pass but they asked the people who arrived after me, how can I help you, what do you need? And they just left me there apart. My son was playing with his toys from home, they were balls, and the woman at the window, Danielle Dorsey and Terrie White, yelled at me saying that my son should leave his decorations there, to which I told them that it wasn't the decoration. from the bank but personal toys and I did not receive an apology for the misunderstandingIf you speak Spanish, Jazmin Rodriguez is a very kind person and will help you with whatever you need. She is responsible, respectful and has empathy. She helped me on a Wednesday, but on Tuesdays she is in the morning and on Saturdays, I don't know what another day but she is very good. person
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March 2024 by Arnold Javier
Taking children there is not a good option, the women at the counter are not friendly and tolerant of that, especially Danielle and Terrie, who as soon as they served them asked me for things in a bad way and rudely, they also have preferences for some people
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December 2023 by Caribbean Gem
The worst place to bank, the one guy didn’t greet me coming in the door and the tellers were laughing and congregating like they were at a social gathering. You shouldn’t have to bank anywhere you don’t feel welcomed.
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October 2023 by Abby Davis
I had a very questionable experience here today. I brought in a cashiers check for $3500 and attempted to cash it. The teller took the check and my information, then proceeded to tell me the check had been written from a closed account and that it was fraudulent. I returned to my vehicle —without my check or money— to try and figure out what was going on. I reached out to the person who wrote me the check and he was just as upset and confused as I was as. After a few minutes, I got a call from the teller informing me they made a mistake. The check was fine and I apparently just needed to cash it at my own bank.I hate to be a Karen, but this was a mistake that could potentially have cost me $3500. Thank god they at least double checked after I left, but the ordeal was stressful and embarrassing. Professionalism is lacking and I felt very sketched out and uncomfortable with my experience today.
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September 2023 by Corrie Royston
Banking representative lacked customer service and was dismissive and unhelpful to me and the 4 people that were ahead of me.
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March 2023 by ONLINE EDITOR
Been using this bank/branch for so many years with no issues but yesterday one of the cashiers(she has a curly hair) was so rude and unprofessional, am appalled she works in such an organization with that kind of attitude to customers. She is lucky I forgot to get her first name because I like doing a review with name but I will be visiting the bank again soon just to get her first name. This branch used to have very pleasant staff but they seem to have replaced them with very unprofessional people. There were two white cashiers and a black one when I went there and while the black lady was very pleasant with her customers, the white ones were not especially to blacks. I think they need to undergo a better training.
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December 2022 by Kyeisha Reedy
Definitely the most unprofessional fifth third I have ever been in the worst customer service was very rude
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October 2022 by Baili Agee
As a bank your employees should be professional and be able to help their customers. Definitely did not make my banking experience a 5/3 better today.I went in because I had fraudulent charges on my account. But because it wasn't on my debit card, I wasn't allowed to do anything. My account, but not my card as its a joint account. Instead of directing me to the right place or how, they simply decided to not help at all. Young gal and gentleman. Either way you slice it. They were rude.
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August 2022 by B K Glass
Love this branch. Everyone is very friendly and the staff are more then knowledgeable when it comes to need to knows.
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December 2021 by Reesa W.
I do not recommend opening an account with Fifth Bank Corp. They will hold a "company given" check for 7 days before you can use it. Your deposit shows in your ledger balance but you aren't able to use YOUR money for 7 days. So they will make interest off YOUR money but you can't use it. Makes absolutely no sense.
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November 2021 by Breonn Dreaming
Love this branch. Everyone is very friendly and the staff are more then knowledgeable when it comes to need to knows.
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October 2021 by Jesse Smith
Been waiting 30 min and been told twice I will be at soon . Time is something you can’t get back .!
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November 2020 by Benjamin Gabriel Kposowa
This one star is for Juan Jose ONLY, you deserve it man. Hopefully you get more training on how to be great service to your Customers, how to be fair enough and treat people right not with an attitude!
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September 2019 by Debra Harris
The worses bank everrrrrrrrrr
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August 2019 by Heidi Bruce
Never had a problem here. Always friendly and courteous.
