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March 2024 by Daniel Griggs
Hours wrong
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January 2023 by Matthew Green
This is the finest team of employees ever assembled! From the bottom all of the way up. The branch is very clean, and the atmosphere is very casual, including the lighting. I have been a member of this branch for about 5 months, and didn't have any bank accounts for many years, due to my unfortunate outcomes with another Fifth/Third branch far from here. Cash app banking held me down for quite some time, and I still use them. But the need to have a real account, and my location brought me back to the West Washington location. I was very weary of starting an account with this company, but I must say, I have been very impressed with the entire team, their professionalism, and their ability to create harmony through teamwork, and I have never appreciated that moreso than I do now. My maturity has me trying to establish credit, and Fifth/Third has given me the ability to do that with their program, that allows you to establish just that, by only starting a second account and putting a balance in savings, and then they simply send a credit card with a limit, and each time you pay your balance back, it raises you score a little, and occasionally raises your limits to a higher level. It was too easy, and very needed by me. The branch takes security very seriously, and you will be faced with the metal detector at the entrance, but you simply empty your pockets of unneeded personal effects, prior to entering the building. When you enter, stop walking while facing the inner door, you will be scanned automatically, and then you will see the green light on the doorframe in front of you. Then you enter. It's that simple. You will inconvenience yourself if your pockets or purse/bookbag etc. are full of metal objects. After my first visit, I have never had any problems. So don't let your first time falling off of your bicycle prevent you from enjoying your experience in the future. It's for our safety as well. And it's absolutely necessary. Cheers!
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January 2023 by Patty Davis
Are you people ever going to fix your mobile app it's been messed up over a month now and updating my phone number did not help me to get into my account online I am filing a consumer complaint on this that's ridiculous. Thank God I won't be a customer after January find another bank where they get stuff right no hassles.
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December 2022 by Adam Wood
I've been banking here for years, the folks are great.
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August 2022 by K Moran
Xochitl the new banker is very sweet, helpful and knowledgeable. She knows what she’s doing and seems like she enjoys helping the people.
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August 2022 by William Lashorne
Friendly and very helpful
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February 2022 by Dwight K. Schrute
Give that man Carlos Salamanca a raise. Super personable and made the experience fast and easy!
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October 2021 by gillermo rivera
Got there an hour before close juan jose jaramillo helped me out on my account great place to do business.
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June 2021 by Dave Jai
This is an awesome branch. The customer service is top notch. Adessa is the best rep this side of Indiana. Thank you so much for making me smile. #youareamazing
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November 2020 by Shakida Moore
Son goes in to take money out of his account and they locked the door. Made him take all his things out his pocket like he's gonna rob the place or something. Watched a white man walk right in and they didn't make him do the same as my son. Is this how you treat hard working students? This is a sad America we live in to where a 16yr old is profiled like that. This is unacceptable! Go through the reviews and it seems this is the culture at the location. They seem to treat minorities poorly
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November 2020 by Unpopular Truth
It'd be nice for once to walk in a bank as a minority and NOT be asked where and how did I get money I earned and saved in front of a whole line of people. What's even more sad is the question came from a Hispanic/Latina.I was starting to become a regular at this bank at one point. Just because I choose to keep a low balance at YOUR bank does not mean I don't have another bank that I hold funds with at a way higher balance.I was sending over money from a Credit Union from my home state to this bank because I'm officially a permanent resident in the state of Indiana and this female employee embarrassed the hell out of me! I should have gave this review long ago but I'm doing it now since we're stuck in quarantine.I'm glad to have found another credit union in this state. It works better anyway!
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October 2019 by NaShonda S
Was waiting to get to get helped but they just continue with their end of the day duties. It was like I wasnt sitting there. Should have went to my neighborhood 5/3. Just unprofessional.
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May 2018 by Israel Aderinwale
I consider this the best and friendly bank so far.
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September 2017 by Brittany Heffley
This is the worst bank you could possibly go through. If you deposit a check it take 5 days for them to clear it which is ridiculous
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September 2017 by Mod Vetah
Unforgettable experience!!😡 I passed by the branch to make quick transaction, as I have business meeting in couple hours later! the banker issue me new prepaid card as i lost my original card, and i asked to make sure card is activate though, the amount has been transferred according to her. Two hours later my new card was declined time after another ? i and up missing my deal cuz there's no enough $ in it to make the purchase cuz the transaction wasn't done from the beginning ! I and up losing my deal, and $200 of the trip expenses on top of that, and I had to drive for more than two hours back home to come back tomorrow maybe with better chance . I called the next morning to trace my money I've been told we apologize for the inconvenience ðŸ˜and you should allowed 24 to 48 hours only to review their worker mistakes WTH!!😤 I had similar experiences with 5/3 bank before, Idk why'd I still having account with this kind of banks.
