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November 2023 by D C
Unprofessional service. The representative I spoke with expressed exasperation in me seeking out an answer as to why my deposit was not in my account. Customer service training is needed, as well as an easier way for clients to contact FCFCU. I was placed on hold for 20+ mins before I received an answer, which completely went against what another representative expressed. Not worth the hassle.
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November 2023 by Emanuel Cabrera
$10 convenience fee for paying on my auto loan with a debit card. Ripoff.
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July 2023 by Jeff Lotshaw
Is there a negative rating? There should be. Getting a hold of the them is next to impossible, go through the neverending automated loop, only not to be connected to anyone. 2nd year in a row the want to hit me with insurance coverage because they not able to read the declaration page which has the tailer on it clearly! Suggest if you can get a loan somewhere else do so.
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April 2023 by S T i S T i
To make a payment they put you on hold for 10years.
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December 2022 by Cindy Perry
Great customer service. Reasonable fees/interest rates relative to other banking institutions.
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January 2022 by Rhiannon Stavroules
Noone answers the phone you are on hold forever. You can't pay extra on your auto loan to pay it off early they just put it into a savings and don't tell you until you get a notice that you owe less and call to find out why. I love the classes and being able to earn extra money every4 months. Plus the save to win account is nice but wasn't told that you can't withdrawal from it until it matures until after opening the account.
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November 2021 by lisa smith
I have been on hold for over 1 hour.Talk to 1 and she has not a clue then puts me on hold for someone else for and finally hung up.Sent our car payment out and still haven't arrived 2 weeks ago and have never been late.But between the mail and this company it is a joke.
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November 2021 by Mandy Cothron
Open at 10am on Saturday- at least that’s what their website and the sign on the door says. I was there on Saturday around 10:30 door were locked and no one in the building. If your hours have changed at least update your information!!
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January 2021 by Austin McNeil
Friendly & easy to work with staff. Great place to make banking choices! My personal go-to place to make withdrawals. Offers a 24 hour drive-thru ATM.
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February 2020 by Tyler Lewis
If I could have selected no stars at all that’s what I would have done. I truly wish I would have went to another bank. I would not recommend anyone to any of their branches!.
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August 2019 by Ashley Howard
Love it this place hands down, they make you feel so welcomed, Amanda bedwell is amazing she helped me save so much on my car loan, went from 21% to a 4.6% ,plus lower payments would highly recommend this place
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February 2019 by Dave Land
This review is for FCFCU in general - not this location. I have an auto loan with them and I have to say this is the WORST financial experience I've ever had. Sure they gave me the loan, but I almost wish they didn't. Their website is pathetic - like a failure from the '90's. Customer service resolves nothing...but they also agree their website is terrible! Then they start sending me late notices. My account isn't late. This goes on for months - even after talking with customer service. Now they've indicated my account is late to the credit bureaus. Just the icing on the cake. I'll be paying this off ASAP and never using FCFCU again. I'd recommend you avoid them also.
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October 2018 by Angel Todorov
Let me share with you, my wife and I never had a credit established before, ever! So, we wanted to start doing this. My wife applied for a credit card with $500 limit (almost nothing, right?) with her bank (one of those big giant banks) and I applied the same with Financial Center. My wife (American since she was born here) with 15 years banking history with the big bank was declined because "No credit established" (that's why she applies!!!). On the other side, I'm naturalized citizen banking with this credit union only for about 3-4 years was approved! So, what we did and everybody should do is close his bank account with those giant non-sense money hungry banks and open one instead with this credit union. Just ask for AMANDA and I personally guarantee you will be pleased. Believe me, once you walk in here, you will forget the rest! Rest assured, I'm not joking. You can thank me later. Cheers!
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August 2017 by Bob Dickerson
Was helped today by an apparent teller-in-training, on what the young lady observing him explained was a "vacation day" promotion. He was wearing a faded black V neck t-shirt, very wrinkle shorts, and an extremely faded and old baseball cap. Not what I would have expected from a professional financial institution that I have been associated with for more than 40 years. When asked if he could help me, I presented a check reorder form, a check, and my ID. I told him I would like to cash the check. After he entered the info to reorder checks, he said "you just want to deposit this check?" I said no, I still want to cash it for two hundreds, a ten, four ones and the change. He proceeded to count out two hundred dollars in tens, and when he was finished, I said that is not what I requested, and explained again how I wanted the cash. I would hope that the trainer helped him, after I left, by explaining how "listening skills" are important in assisting their customers.
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July 2017 by Magon Sichting
Love the staff
