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March 2024 by Michael Erickson
Fast, courteous service at a reasonable price.
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March 2024 by Paul Watkins
I kept being told my car was almost ready. I found out later that the work had not even started. I called multiple times and finally walked into their store. I was then given another excuse about why the work had not started. After that the manager/sales person tried to sell me things I know for sure I did not need based on the services I had previously purchased. Basically, I have lost a lot of trust in this location and do not plan to return at this point.
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March 2024 by jonathan grober
Honest, polite and very helpful!!
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February 2024 by Alix Litwack
Thank you James & the whole team at the Nora Firestone! Great, speedy service served with a smile. You guys are winners.
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February 2024 by Connie Drury
Very kind and thoughtful service
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December 2023 by Waleed Aljohani
One the nicest firestones I've been to. Ebony was very helpful and explained everything well. The mechanic was also very thorough with his job.
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December 2023 by Patti Schmid
I was given a 2005 Jeep Grand Cherokee recently ... it is in great condition but it did have some issues. I brought it here to the Firestone store in Nora. James, the manager at this location, and Aric, the Master Mechanic, were great to work with and did a very good job on my vehicle. I am a woman who doesn't know much about cars and both were respectful, kind and patient - explaining everything to me. Work was done on the brakes, new tires/tie rods and an alignment. I am here today for an oil change. As I sit and wait for my vehicle in the lounge, I am watching James treat every person that comes through the door with respect, kindness and a genuinely caring attitude. Believe me, that goes a long way in today's world. I would highly recommend this place - so very thankful that there are still people like him and his staff who want to do the very best for each and every customer!
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December 2023 by Kellie Dresselhaus
I came in today to get new tires put on my son's car and this was my first time ever going to Firestone. They were short staffed so my wait time was a little longer but the whole staff was amazing and the manager James(i believe) took great care of me! I will most definitely return in the future!!
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December 2023 by LC
Store Manager James went above and beyond to help me get both my headlights to work. Need was urgent to have working headlights! Told him that JL refused to do it, and James took the time himself to install for me on the spot, so I didn't have to return on Sunday when the techs are back from vaca. He also helped me save 30 bucks by appying for store cc. Glad James replaced former mgr. I live within walking distance and don't have to go to the Castleton Firestone anymore!
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December 2023 by Dean Thomlison
James, the store manager, was so helpful and efficient in helping us replace our old auto battery. He made it fast and gave super service. Thanks so much James!
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December 2023 by Steve Windish
James Caulder has really turned this store around! He and his team gave us a great customer service experience! Thank you James and team!
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October 2023 by Daniel Delira
Not once, but TWO different times when I came back to pick up my car it didn’t start. And each time I came back they tried to get me to spend more money. Never going back here for anything. Terrible service from their mechanics to their manager.
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October 2023 by Jaclyn Linn
I came in to get my alignment done and left with it worse than when I arrived. So I brought my car back for them to fix it and it's still off. Now my car pulls to the right when I brake. Not sure if there is new people who are not super familiar with double checking your work or test driving to make sure the issue is resolved, but I know I'm not the only one who drives my kids around so please do better. 2 stars instead of 1 because the customer service was very good.Service: Wheel alignment
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October 2023 by Brian B
I agree with previous reviewers; a zero-star rating option would be appropriate for this vendor.They had my truck for a day and a half and did absolutely nothing to it. They lied about the service several times.Prior to having my tires delivered to them from Tire Rack I called to make sure they could lift my truck AND perform the alignment. They said they could. They lied. I dropped it off at noon on a Saturday and they told me it would be done by EOD. I called an hour before closing to get an update and they said it should still be done today. This was lie number 2. They called a half hour after scheduled closing and said they "didn't quite finish" and it would be ready tomorrow morning. The next morning, an hour and a half after opening, they called to say A. They couldn't lift the truck and B. their mechanics were intimidated by the quick-drain oil plug I had on my oil pan. Seriously! That's what they said. So when they said they hadn't "quite finished" the day before, what they really meant was they hadn't even started. And if their "mechanics" couldn't perform an oil change because they were intimidated by my drain plug they obviously shouldn't be working on vehicles. If they were willing to lie to me in this fashion, anyone else can, in my opinion, assume they are taking shortcuts with your service as well.As I was leaving, just to make the entire experience a bit more special, the employee giving me keys, who knows I've already been inconvenienced and aggravated, too the opportunity to add his own smart-a** comment. You are who your boss wants you to be and I now have a pretty clear understanding of what that is here. Obviously that type of behavior is acceptable.Services: Tires
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September 2023 by Julie Ann Reid
I thought the maintenance service I was paying for at the local Volkswagen dealership included tire rotation, and it cost me when I realized it didn’t, I quickly went to Firestone. They were so helpful in recommending some cool performance tires for my little race car, and happily put them on, even though I didn’t purchase them from their store. I went back yesterday to have them rotated without an appointment. They got me right in, and the service tech, William, was super knowledgeable in explaining the overall condition of my tires and the rest of my car. Ten out of ten, I’d use them again!Service: Tires
