Firestone Complete Auto Care in Indianapolis is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. The staff at the store are consistently described as extremely kind, efficient, professional, courteous, and friendly. They work hard to provide same-day service, often getting customers in and completed within a few hours, even for those arriving near closing time. Many customers appreciate the honest service, noting instances where only necessary, affordable repairs were performed. However, some reviews note that basic maintenance prices are considered high. Wait times for services can occasionally be longer than anticipated due to unforeseen technical issues. While the on-site team is praised for their effort and apologies for delays, some customers observe that the staff often seems stressed, which they attribute to understaffing. There is also a desire from customers to know service prices before arriving at the store. Overall, customers report reliable service and express a strong intention to return for their auto care needs, valuing the team's honesty and professionalism.
Older facility that needs a refresh. However, it was open on Saturday in the inner city, and they got me in. I had wait a little while, I had a book a caught up reading. The needed repair was simple and quick, and what they charged for the repair was very fair.
June 2024
Took care of a tire leak with nail embedded in tire - on Memorial Day. Much appreciated!!
June 2024
Your staff was very professional and courteous very friendly, I thought I was going to have to leave my car but they were able to get me in the same day and I was very very appreciative.
