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February 2024 by John T
Easy shop to work with. Despite being always busy the people are friendly and patient. Recent visit was for a weird noise in the front tire. I got an update call exactly when they promised and it was fixed on time too. Guy took the time to explain everything to me. Felt confident they only fixed what was needed.
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January 2024 by Molly Sander
The service was absolutely wonderful, and it makes all the difference to know that I am entrusting my vehicle care with people who are honest and talented. I appreciate the help and for the good, honest work that Firestone provided. I would recommend them to everyone and will be taking my vehicle back there for all future car work. They are simply the best!
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January 2024 by Steve
Monty was so helpful and accommodating. I would highly recommend.
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January 2024 by Dan Hoekstra
5 stars for Perry and Firestone. 1 star to Indy potholes. I'm in town for a conference for a few days, and had the misfortune of blowing a tire on a pothole. Perry overnighted from Ohio the right size for my Winterforce2 tire, and helped ensure I wouldnt have to drive 300 miles home on a donut. Well done to him and his crew.
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January 2024 by Clement Eneh
1. Excellent customer service.2. Clean store.3. Speedy service.4. Provided helpful and expert advice.
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January 2024 by Nick quick
Brought my vehicle in for brakes, couldn’t be happier. Great service team definitely recommend.
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January 2024 by Jeff Owen
Perry was great. The whole team is great!
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January 2024 by Narbik Estouni
DO NOT TAKE YOUR CAR TO YHIS STORE.I took my car to this place by Sunday to do Tire rotation and fix my air leaking problem. Today morning I noticed that same tire is leaking, because of that I noticed they missed doing my tire rotation. This is how they make you to lose your tire warranty. Also when I came back to confront them today. They set me for 3 hours waiting least, instead of correcting what they have done to my car. LOOKS LIKE THEY WERE MORE INTERESTED DRIVING MY TESLA INSTEAD OF FIXING IT.WHAT A POOR QUALITY Customer service.
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January 2024 by Tony plymate
Great service , friendly and very knowledgeable service techs , highly recommended
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January 2024 by Valerie Bakker
Super friendly, great service
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November 2023 by Sam Keenan
I busted a tire this morning and while I waited on AAA to put the donut on, I called Firestone and Perry was able to check and see if there was a replacement available and then got me right in to get my tire replaced. I can’t express how appreciative I am for the service and supper.
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November 2023 by Mark G.
Went in for a repair. $500 later I picked up my car. Same problem. Another visit, $100, A new problem. They reported they adjusted the part.. Left, within a hundred feet the check engine light came on. Called shop, they don't do engine work? Eventually was told to take the car to the near NE of downtown Indianaolis, for a free inspection, They said the part , that the "adjusted" needed to be replaced. The engine could be ruined if I continued to drive the car. The car has remained parked since I got back from the shop.I now own a 2000 pound paper weight. Cancelled specialist appointments and needed test. I am now having to save money to take it to another shop. Wrote to the BBB, no action...yet. OH! On the first reciept, they list repairs done to another car. So, what car did they actually work on? Did they actually "adjust" the part on my car? Sloppy, very sloppy and worrisome error. Paper work sloppy, Repairs sloppy? Over $600 for a paper weight.
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October 2023 by Joshua De Jong
I typically like to take my F150 to a Ford dealer for maintenance, but the distance and their scheduling has made it impossible. I have been happy with Firestones service so far, especially mechanic Sarah Z! She's the friendliest and nicest mechanic ever. I have gotten a couple of oil changes, new battery and new tires here. Everything has gone as planned, on time and their communication is great. I would recommend this location to any friends.
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October 2023 by Bruce Chaleunphonh
VERY CONVENIENT LOCATION ESPECIALLY IN THE POTHOLE-RIDDEN HEART OF DOWNTOWN. MY WIFE HAD DAMAGE TO HER WHEEL AND COMPROMISED THE AIR IN HER TIRE WHICH SET OFF HER TIRE LIGHT.....THEY, AT NO CHARGE, REPAIRED IT IN A QUICK AND PROFESSIONAL MANNER AND SENT HER ON HER WAY. STELLAR PLACE OF BUSINESS
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September 2023 by Chris Hatfield
Had an excellent experience at Firestone . I have a child with leukemia. Sarah and her team went above and beyond to make sure we got a new tire on my car, and also making sure my child’s safety was there top priority while preforming there job safely
