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January 2024 by Karen Montgomery
I've never had a issue with the staff always friendly and polite and get my car in and out on time Chris and the staff are great.
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January 2024 by Jim Martyniak
Professional staff and work was completed on time!
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January 2024 by Brenda Boulais
Excellent service! I was kept informed of progress. I did not think I would be there for over three hours as I would have made arrangements. All is well as my car is like new with 134,000 miles on it! Thanks Firestone!
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November 2023 by Caleb K.
My visit to Firestone was frustrating. Despite the sign promising $100 off repairs over $600, I couldn't apply the discount due to their misquoted labor fees after I had already received the quote and agreed to the terms. Brian apparent indifference to the situation added to the disappointment.
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October 2023 by Melywood
⚠️UPDATE -- while their customer "care" team responded to my google review below of the horrible predatory experience, they never replied to the email they requested I write.???⚠️ AVOID LIKE THE PLAGUE! Took my Toyota Avalon Limited in for a synthetic oil change against a warning from a friend. Immediately after oil change I went to post office to ship packages placed in the trunk right before I left the house for Firestone. The trunk would not open with either inside trunk release, key fob or the trunk button. In a panic I go back to the Keystone store and ask for help. The manager got extremely hostile with me, used profanity and got down right insanely angry for my RIGHTFULLY knowing they did something to cause my trunk not to open. They wouldn't even look at it claiming they did nothing wrong. The manager was so insane I left fearing the visit would escalate further and that manager had my address in their system. In a panic I drove to see a friend, a former dealership service advisor who maintained his mother's Avalon. He was also the person who warned me about how wreckless and dishonest Firestone is. Anyway after fiddling with my car for awhile he remembered there is a master trunk lock reset button in the glove box. Sure enough it released the trunk. Then he told me they were in my glove box without permission. I hit the roof. I called the Firestone district manager who told me he was going to have the store manager call me to apologize and give me a full refund. Of course that never happened. I cannot stress enough how hateful, dishonest and mean that Keystone store manager was to me. And the DM didn't care enough to follow through to make sure his orders were carried out. I am certain their employees were inside my glove box to steal from me and inadvertently hit the secret trunk lock button inside the glove box. These people are criminal. No woman should ever step foot in that place. I recommend waiting for an appointment to see Ty's Automotive down the street on Keystone. He's worth waiting for. I also wrote a review for Ty.
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October 2023 by Melyssa H.
AVOID LIKE THE PLAGUE! Took my Toyota Avalon Limited in for a synthetic oil change against a warning from a friend. Immediately after oil change I went to post office to ship packages placed in the trunk right before I left the house for Firestone. The trunk would not open with either inside trunk release, key fob or the trunk button. In a panic I go back to the Keystone store and ask for help. The manager got extremely hostile with me, used profanity and got down right insanely angry for my RIGHTFULLY knowing they did something to cause my trunk not to open. They wouldn't even look at it claiming they did nothing wrong. The manager was so insane I left fearing the visit would escalate further and that manager had my address in their system. In a panic I drove to see a friend, a former dealership service advisor who maintained his mother's Avalon. He was also the person who warned me about how wreckless and dishonest Firestone is. Anyway after fiddling with my car for awhile he remembered there is a master trunk lock reset button in the glove box. Sure enough it released the trunk. Then he told me they were in my glove box without permission. I hit the roof. I called the Firestone district manager who told me he was going to have the store manager call me to apologize and give me a full refund. Of course that never happened. I cannot stress enough how hateful, dishonest and mean that Keystone store manager was to me. And the DM didn't care enough to follow through to make sure his orders were carried out. I am certain their employees were inside my glove box to steal from me and inadvertently hit the secret trunk lock button inside the glove box. These people are criminal. No woman should ever step foot in that place. I recommend waiting for an appointment to see Ty's Automotive down the street on Keystone. He's worth waiting for. I also wrote a review for Ty.
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October 2023 by Terri Williams
I did not have a good experience. I feel like they took advantage of me. I was not happy with the result of their diagnosis. I feel that they were not thorough because the issue with my car was not fixed. I got two opinions from two different car repair places and they both gave the same diagnosis. Firestone says that they did not see that issue, so I believe that they did not actually do any diagnostic testing, but I was charged for it and the problem was not fixed. I will never go to Firestone for any repairs I may need.
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August 2023 by Jamie Mattingly
So I needed tires for Molly, my 2014 Malibu. Molly has about 125,000 miles on her and we haven’t missed a service yet. She still runs like a champ. People at Firestone were awesome. 6 months same as cash!
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July 2023 by David Horth
Prompt service and fair pricing. They did not try to upsell, which was refreshing.
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July 2023 by Cesar Valle
watting on hold for 25 minutes just to ell me that they can't fix my brakes, maybe by tomorrow at 1 pm
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March 2023 by Kathleen Anderson
Had vehicle towed here for tire issue but they couldn't get the car in the bay due to another issue that I wasn't aware of. They were upfront with pricing to diagnose and transparent through the whole process. They are very honest and helpful. I ended up not getting the diagnosis done and they were very understanding. Highly recommendService: Tires
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March 2023 by Peter Simpson
63rd and keystone. Always not trying to do the work on the same day. I call in when I'm sitting in the front and can see a garage 20% full and a bunch of dudes sitting around. I'm not calling 30min before close either. I call in the morning or like 3 hours before close. what I feel to be reasonable. Castleton everytime gets me in but are still salesmen first and foremost, jack boys 2nd, and mechanics after a few other job titles I'm not gonna say.
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December 2022 by Joni Heredia
I went here for the first time for an oil change and tire check. They were very professional and very quick and the price was reasonable. I will be going here regularly for my car care.
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October 2022 by Andrew Rosenfeld
Shady alert ?Took my car to Jiffy Lube this morning and got a new air filters for both engine and cabin. Then immediately dropped it at Firestone on Keystone for a rotation/alignment. They called to say I needed a new air filter ?? When I told the dude its either clean or Jiffy didn't do it, he walked it back "oh I didn't see it let me ask the tech..." Then called minutes later to say that it was ready an hour early. Shaaaaady!
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October 2022 by Emily L.
I NEVER typically leave a review but I needed to for Chris Calloway, Service Manager for the 6305 N Keystone Ave location. (Who BTW deserves a raise!!) I had got my oil changed from this location about 3 weeks ago.. today, when I was leaving work, my car suddenly stopped and my "oil pressure low" light came on as well as my engine light. I then checked my oil and little/none was in my car. This had made me not too happy considering this location took about 2.5 hours to complete an oil change I had got less than a month ago. (Making me question if they had even changed it) I had purchased oil to put in my car so that I was able to make it back to that Firestone location before the store closed for the night. I had came in not to happy and of course close to the store closing around 6:20pm but Chris had the patience to answer all of my questions and figure out the cause of the issue with my car. He had stayed later than he had to just to make sure everything was right and actually showed me what the cause of the problem was!! Trust me, I typically do not recommend any fire store location because I have tried many locations over the years to find one that I like. If I ever need anything else done with my car moving forward, this is the guy I will be going to and will recommend to everyone!! Thank you for such great service!!!
