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March 2021 by Yvonne4 Ward7
DO NOT USE THIS COMPANY!If I could give no stars I would. This company is the worst. They moved my mother’s belongings across country, and lost several boxes. They didn’t crate the baby grand piano like they said. Holes were drilled into the top of the piano, and the music stand was missing.I waited the ninety days that they required before making a claim. I never got a reply or a dime back. I would never recommend this company, I don’t know how they’re still in business.
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November 2020 by Dr. Della Ward-Gershowitz
DO NOT USE THIS COMPANY!
If I could give no stars I would. This company is the worst. They moved my mother’s belongings across country, and lost several boxes. They didn’t crate the baby grand piano like they said. Holes were drilled into the top of the piano, and the music stand was missing.
I waited the ninety days that they required before making a claim. I never got a reply or a dime back. I would never recommend this company, I don’t know how they’re still in business.
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April 2020 by Yvonne4-2 Ward4ever
DO NOT USE THIS COMPANY!If I could give no stars I would. This company is the worst. They moved my mother’s belongings across country, and lost several boxes. They didn’t crate the baby grand piano like they said. Holes were drilled into the top of the piano, and the music stand was missing.I waited the ninety days that they required before making a claim. I never got a reply or a dime back. I would never recommend this company, I don’t know how they’re still in business.
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March 2020 by Landonanni
DO NOT USE THIS COMPANY!
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March 2020 by Della G.
DO NOT USE THIS BOOTLEG COMPANY! Lost boxes, damaged my things, didn't respond to emails, or calls, changed prices. The absolute worst I've ever done business with. I would leave no stars if possible.
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November 2019 by Rob L.
Total scam company...do yourself a favor and avoid them. I wish I had bothered to review the Better Business Bureau and Dept of Transportation websites...the number and seriousness of the complaints are pretty extreme. They ripped me off for over $10k because i didn't do my homework. Original quote of $13k for a fully managed move across the US. On day of packing they raise the quote to $31k. After several heated conversations, they drop the quote to $24k with a promise to refund the difference if my actual Cubic Feet shipped is less. When they arrive at my new place they demand full payment in cash before they open the truck or show me the shipping details. Once opened its completely obvious I'm significantly less than the new, hyper inflated estimate. After a dozen or so calls to Benjamin, which are never answered or returned, and a complaint with the BBB no refund in sight.
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November 2019 by Josue Villa
Do not use this company at any cost!!! They will rip you off as they did me. PLEASE WARN OTHERS!!!! PLEASE BEWARE of First Call Relocations! THEY ARE A COMPLETE SCAM!!!! This company is totally unethical and employ liars and crooks!!! I booked an out-of-state move with them in December and was asked to submit an initial deposit of 33 % via ACH bank transfer to reserve my move. That should have been my first clue! 24 hours later I submitted a cancellation to them via email, which is according to their stipulations in their cancellation/refund policy, which I did. They cancelled the movers but never sent my refund back!!!! Ever since then, I have called them over 30 times and have the phone records to prove it and have not been able to get anyone on the phone that has the "power" to get me my refund back! They just keep passing me around to the accounting department which is never in the office, or is in a "meeting". They have also hung up on me numerous times! The "agent" who booked my reservation was Aaron Brightman, which was probably a fake name too! He is the biggest scammer and liar of them all!!! One of the times that someone did answer my call, they we're not helpful and the lady was rude and screamed at me saying that I was NEVER going to get my money back and hung up!!! No one has any intention of acknowledging me nor has anyone addressed refunding me my money. They are TOTALLY fraudulent, unethical and are crooks!!! They are thieves posing as a reputable business that will hopefully shortly be shut down!!!! STAY AWAY!!!!! Beyond that, they are very disrespectful and seem to have no sensitivity toward my situation or have any intention of resolving it. I am glad that I have filed a fraud claim and involved the Consumer Fraud Protection department of the Attorney General of Indiana and have also involved a private Attorney and have filed a fraud claim with the Chase Bank Consumer Fraud Division and they are all on it!!! PLEASE DO NOT GIVE THESE SCAMMERS YOUR MONEY!!!!! I don't understand how TERRIBLE PEOPLE like this can own a business and be crooks with no heart or ethics!!! I HOPE THIS NEVER HAPPENS TO THEM PERSONALLY. BUT, WHAT GOES AROUND COMES AROUND!!! BE WARNED!!!! Please STAY AWAY from this company. They will lie to you & they do not live up to the terms they promise. I wish I knew better. This company needs to be banned, We are still waiting for our $846.30. Please look for another moving company & read the past reviews before using the company.
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November 2019 by K. Bunton
Worst movers of all time. If I could give them a negative rating, I would. They are scammers who show up and say that they weren't expecting so much stuff so they will have to charge you 4 times what you were quoted. After you refuse to pay and you try calling customer service, they will regularly hang up on you. When you report them to the Better Business Bureau, they will keep saying to call customer service. They then continue to hang up on you. Its all a scam. I think its a little suspicious that they have all of these 5 star reviews all from a month ago. Sounds a little like people are catching on to their scam so they created fake accounts.
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November 2019 by Jason West
Worst movers ever!!! Items damaged and many things lost or unaccounted for. I filed an insurance claim and was told that I did not have the coverage that I paid for. Do not use this company. Do not make the same mistake I made. They are supposed to tag and inventory each box, item etc. upon delivery the items were supposed to checked against the inventory list, what a joke. In one of our kitchen boxes they had put a heavy metal juice machine on top of our good China, who does this? Horrible movers and rude customer service!
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November 2019 by Mica Jordan
Company is a scam! Per the Indiana Secretary of State they have NOT authorized to do business in Indiana since 2012.
Their DOT # 3088995 is based out of Florida. Per the Attorney General in Florida they have multiple complaints there as well.
Since they only do nationwide moves all complaints must go through the US DOT offices and there are several there as well.
Personally, I filed with both Attorney Generals in FL and IN. As well as the local police department in South Florida to retrieve my stolen property by this company.
They will try to say that they didn't do business with you because they do not give you the proper paperwork or copies of all of the paperwork that you sign. Use your smartphone to take pics like I did. This will protect is you ignore this message and use these thieves.
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November 2019 by Rob Salamon
DO NOT DO BUSINESS WITH THESE GUYS! Doubled the original quote price. Requested a delivery date and backed the pick up date from that accordingly with their sales guy. Failed to deliver on time or rescheduled time. Missed loading items on truck. Left a mess in my house and yard of tape, tape rolls and cardboard. Worst customer service trying to rectify. Claimed sales guy was placed on leave but he answered the phone.
*Update* Most of my belongings showed up 30days after the originally agreed upon delivery date. Many missing and even more damaged and destroyed. Also doing business as progressive relocation.
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November 2019 by Cody Cothren
Hands down worst experience. Broken glass, scratched furniture, dropped TV, unorganized packing, and horrible customer service. Quoted one price charged almost triple that. HORRIBLE. DO. NOT. CHOOSE. THIS. COMPANY.
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November 2019 by Chris Moris
Gone are the days when I could lift a couch by myself. Hiring First call relocations was a necessity for me but I am glad they didn’t rip me off while handling the move. They gave me a very fair estimate and it seemed only fair that I hire them. The crew of four men arrived right on the clock and they were all very friendly. They had years of moving experience and it showed in the way they worked. Their packing skills are amazing and they took great care in packing every little thing. Within almost no time, all the furniture and boxes were loaded onto 2 vans and we were off. The delivery was made the same day and nothing went missing. I don’t think moving has ever been this easy!
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November 2019 by Danny Jones
Our move was a very sudden move and First call relocations was the only available mover. It definitely was a challenging task. I have to say as complicated as our situation was, this company was so professional and understanding that I just can’t thank them enough. They were referred by a good friend and I could certainly see why they are so sorted after. These guys took amazing care of my valuables. I will definitely recommend them.
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November 2019 by patricia long
BEWARE! This is the biggest scam of a company. They are not accredited with BBB. They will tell you that you have 3 times more than you actually do and charge accordingly. The reason I know this is because a reputable moving company at my destination took a look at my inventory copies and told me so. They charge by "space reservation" and most moving companies do not unless you request it. They do not charge by weight but by cubic feet. I am filing a formal complaint with the Attorney Generals office of Indiana and with the DOT. I haven't even looked into the smashed boxes yet. They were supposed to take my things directly from Indiana to NC but they did not, they put them in a warehouse and someone else had to reload it again increasing damages even further. I was told it would take 3-7 days for me to get my things but it took 32 days.DO NOT USE THIS COMPANY! If you do, you will regret it!
