Five Star Nails is a salon where the service can be wonderful and the technicians are often described as amazing. Many customers report that the staff will do exactly what you want, take care of you, and provide very pleasant and relaxing services like gel and French manicures. Some technicians are noted for taking their time, not being rough, and carefully fixing anything that needs it, resulting in beautiful, fast work. Customers appreciate that the technicians are accommodating, will clear out time for appointments, and fix any problems with no issues. However, the atmosphere is not always relaxing. The environment can sometimes be loud, with employees talking or screaming to each other or on phone calls, which creates chaos and drama that makes some customers nervous. This lack of a peaceful moment, along with instances where a technician might not pay attention and hurt a client or speak to them in a frustrated manner, detracts from the experience. For these reasons, some long-time customers feel the service is not consistently relaxing. Overall, the quality of the nail work itself is frequently praised as the best, with even application and good shape, but the customer service and environment can be inconsistent.
