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February 2024 by Cynthia Spellman
Lovely staff, great service!
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February 2024 by J Schmalz
Friendly, dog-loving staff who take great care of my pups!
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January 2024 by Jane Gordon
Highly recommend if your cat needs a sanitary trim!EDIT: Removed a star since they no longer groom cats.
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November 2023 by Terri
My experiences have all been positive at Furr spa. Recently our vet commented on how well and thoroughly our dog had been groomed. We have taken our dog here for over 4 years and have had excellent service, especially from Cody. Thank you all .
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October 2023 by Angela B.
They never answer the phone. I always have to call multiple times. I've tried the last three business days to call and talk to someone about a scheduled apt - no answer.
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June 2023 by Jamie Spears
This place is great until your dog gets nicked because they overbook and try to go as fast as possible. The worst part is that they’ll never tell you if it happens and you eventually find out when you get back home. My bf use to take our small dog there until we found large cuts all over his stomach. They will offer you a free haircut to make up for it, but why would I ever take our furbaby back to a place that could care less about reporting nicks and cuts “because it happens.” This is not an acceptable excuse, so you should definitely look elsewhere.
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April 2023 by Sara E.
I love FURR pet spa! I brought my cavapoo Rugby in for a grooming for the first time last week, and was thrilled with the result. Our groomer Sally was so friendly and asked all the right questions to be sure I got the result I wanted. The atmosphere and vibe in the salon is very dog friendly and dog centered. He looked and felt great when I picked him up, and the extra services I ordered were done beautifully. I have already booked my next appointment and highly recommend FURR! Thanks, Sally !
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March 2023 by Amy Callahan
Everyone I've interacted with at FURR has been really helpful and nice. I get to chat with the groomer at drop-off to make sure we are on the same page. Convenient location and parking near Mass Ave. They text appointment reminders and also text when my pup is ready for pickup.
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March 2023 by Jonathan Smith
Can't say enough about how well they groom our Australian Shepherds - Cody our groomer really understands our pups and what is best for their coat health and overall appearance. Highly recommend for difficult to groom breeds.
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January 2023 by Elyse T.
I spent the first five years of my dogs life grooming him at home with a pair of shears. Granted, he's a small dog, but after some time I realized I wanted him to enjoy a more spa experience. When my husband and I moved downtown two years ago we started taking our dog, Gunner, to Furr for grooming. The groomers are consistently excellent at what they do - we don't have a specific groomer and Gunner comes out perfect every single time. He always looks adorable, and the quality of the service is unbeatable. We often opt for things like deep ear cleaning, paw moisturizer, & toothbrushing in addition to the groom and nail trim and our pup gallivants out of the salon every time like he's the prettiest puppy ever. He just has a little extra pep in his step, and it makes the whole experience some thing we all look forward to. Money well spent.
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January 2023 by Cherie B.
We are new to Indy and had a difficult time finding someone to hand pull our terrier. City Way did a great job and we didn't have to wait forever for an appointment.
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November 2022 by Monica K.
I really really appreciate the time he took to remove my pups matted up Furr. The tall guy with the hat (forgot his name unfortunately) did an amazing job at cutting off all of my pups Furr. My pup needed a restart and he gave that to him. He didn't seem traumatized after the appointment either! Thanks to the guy that took care of my Eugene. Whoever the front desk woman was, was not as friendly as the grooming staff but that didn't matter because she wasn't the one grooming. Overall good experience!
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November 2022 by John M Connor
We have been taking our Bichon to FURR for almost two years, but last month he was scalped and traumatized. Using an electric razor set to ¼” is a rookie mistake. Why the trauma, we cannot say. The management’s response was defensive.
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October 2022 by Jessica Thornton
If I could give 0 stars I would. At first I thought I found the perfect place for my pup, and when I arrived not so much. The communication is seriously lacking at this place. I had scheduled to drop off as early as 730. Got there and Groomer said your drop off isnt until 9. I explained while making my appointment that I needed early as possible due to meetings for the day. They said that they were going to do the best they can to get my pup in at the time I was told. OK great. I was grateful. As the conversation grows about the cut my pup needed- Groomers energy explaining to me what they needed to do to my pup had me very uncomfortable. Groomer was placing blame on basically everyone and energy was so high strung while talking to me to the point I wanted to take my pup and run for the door. Another Dog had come in to be groomed and was shaking so bad. That was my sign to just get my pup and go. I feel if the Groomer was that high strung and moody while talking to me its hard telling how my pup would be treated in their care. NO THANK YOU! When I think of people who love animals i get a warm fuzzy feeling. I just automatically think they have good hearts. This place really needs to work on their customer service skills and communication for appointments. Think twice before scheduling here.
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October 2022 by Sydney Jaynes
Always professional and does an amazing job! I also use the self-service tub (or station) for my older dog who has anxiety.
