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December 2023 by Anne Marie
Customer Service - 5/5Competitive Pricing - 5/5Variety/Quality of Equipment - 5/5In case it benefits anyone else, below is my detailed shopping journey. Regardless, thank you to Chandler for your patience in answering my many questions, your knowledge on the pros/cons with different brands and models, and your friendly and consultative customer engagement with me from the moment I walked into the store. Also, thank you to Garrett for your consultative customer engagement and assistance in my purchase over the phone.I spent 6+ months researching walking pads, then walking pads vs treadmills, then just treadmills. The amount of walking pad brands that exist is insane and the variety of reviews for them is even greater - there is no single brand that consistently ranks high/is a market leader. Even if you only use the pad occasionally, the majority of reviews mention something going south with it within *months* after purchasing - whether that's the motor burning up, electronic components malfunctioning or the deck breaking. While they're cheaper than a treadmill ($150-$500 vs. $800-$6,000), the price difference ends up not being a selling point if you're having to replace the machine within months or having continual maintenance issues.In terms of treadmills, there are ~15 main brands and all of them sell models at different price points. Landice is the top of the line, but imo it's unnecessary to spend that much money unless you're a semi-pro athlete or a very serious runner. Echelon, ProForm, Bowflex and NordicTrack tend to serve the Peloton-type crowd, since they have tons of screen and class options. Precor, Life Fitness and Matrix are generally the big machines you see if you're a member at a local gym aka commercial treadmills. Sole, Horizon, Spirit and True tend to be middle-of-the-road options.I wanted a treadmill that didn't cost >$2K, had low impact on joints and didn't take up a ton of space. Once I consolidated reviews based on these selling points, I focused my in-store shopping on Spirit and True. I ended up going over my budget a little bit to purchase the True TM50 treadmill, because it has a maintenance-free, orthopedic belt.
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July 2023 by Catherine
The first attempt to come here there was a sign on the door that said they would be back in 15 minutes.The second time I walked in and the man working there was talking to another customer, he didn’t wave or acknowledge me. I stood for a few minutes waiting to ask a specific question and they continued to chat about where each one of them were from, the schools and sports backyards etc. I totally understand being friendly but when another custom is standing and waiting some sort of acknowledgment is best practice. I’ve worked retail so I know that managing multiple customers solo is doable while still providing excellent customer service.I’m a personal trainer and have a home gym-I was definitely looking to make purchases but will have to find another store to do so.
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December 2022 by Adam Bond
Garrett and his team were the reason I made my purchase, they were awesome. I had spent months researching treadmills - reading reviews from different sites, watching videos, and talking to other distributors. There was just a lot of information to take in for something I was just learning about. At other locations I felt like I was just trying to be sold something; pitching the best features on model A and also how amazing model B was.. I just didn't feel comfortable.After talking with Garrett, I finally felt like I was being informed rather than sold. He asked what I was looking for/type of use/features I valued and then encouraged me to come into the store and try them out for myself. I was never pushed to purchase, but always encouraged to ask questions. It was great working with G&G Fitness and I encourage anyone else that is lost in the circle of reviews/information stage to give them a call.
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December 2022 by Sean Myers
If you are looking for a personalized, friendly, and educational fitness equipment shopping experience, G&G Fitness is the place to go! I started my experience with G&G fitness on their website. I sent an email about what I was looking for, and Garrett (the manager) responded directly. From here, I went to the store and Kaden not only greeted me, but recognized my name/needs as Garrett had told him I would be coming in that day. He talked me through the treadmill options, pros and cons, and I did a quick 0.25 mile test run on my top options. Additionally, Kaden gave me spec sheets on all 4 models so I could do a side-by-side comparison and then told him I would be back. Fast forward about a week, I returned to G&G Fitness and was greeted by Garrett, who also recognized me right away. We talked through my narrowed-down choices, and he provided additional information on the treadmills as well as the manufacturer companies, and told me I could test them out again in store for as long as I needed to feel comfortable. Once I made a purchase decision and was ready to schedule the delivery, the process was super easy and we were able to get on the schedule the very next week. Even better, I really appreciated that his delivery guy also works in the store - the same Kaden we talked to the first time we came in - so he is knowledgeable and cares about the equipment vs some complete rando! In conclusion, I was very impressed with the personal interaction I received from the very beginning, their knowledge about everything in the store, and their unbiased opinions - they were not trying to "push a sale". The end result was a quality treadmill that fits my exact needs. Highly recommend these guys!!
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December 2022 by Cmoney McGee
I've been there a few times and made a couple of purchases. Kaden was friendly, helpful, and knowledgeable about the equipment. I like to be informed, not "sold" when I'm working with a salesperson and that's exactly what I got. I'll definitely be back.
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December 2022 by Carol Keller
I highly recommend this store if you’re in the market for quality gym equipment and are on the fence. I learned a lot about what specs are relevant to me, (how I run), when purchasing a treadmill. I didn’t feel like I was being “sold”. Garrett, the store manager was knowledgeable, personable, and friendly. I walked in to just “check out the store”. Because Garrett listened to me with respect, and treated me so fairly, I ended up buying a new treadmill, plates, bar, medicine balls, and more! He was so responsive via email with all my lingering questions. You will not be disappointed!
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December 2022 by J. C
My husband works out regularly and my kiddo does Kids CrossFit. While they motivate me to want to work out, going to a gym is not my thing. I've been having conversations with my husband about purchasing a Smith Machine for home, and sent him a couple places I found when searching online. G&G was the place he was most impressed with. We worked with Kaden, and he was awesome! You can really tell he enjoys where he works. He didn't try to sell us anything we didn't want or need and truly focused on why we were there.
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December 2022 by Tim E
Awesome group of people to work with that have an incredible selection of high quality equipment to select from. From buying to delivery, the process was efficient and easy, and they were flexible to work with. I would highly recommend G&G Fitness Equipment to anybody wanting high quality fitness equipment or has fitness equipment needs in the Indy area.
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December 2022 by Lawrence Gattozzi
G&G has great prices and quality equipment. Also Garret was very helpful when it came to finding exactly what I needed.
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December 2022 by Matthew Kiley
Came out and serviced my treadmill. Fantastic job and great customer service!
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December 2021 by Amber Apple
My husband and I came in window shopping for home gym equipment. Kaden was very professional and informed in helping us find what we were looking for. Although we didn’t make a purchase at this time, we plan to make our purchases here! The store was clean, organized, and easy to browse. Very happy with the service we received and can’t wait to return. I will tell all my friends and family to shop G&G for their fitness needs!
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December 2021 by renee pitsinger
Visited a couple days ago. I am a 60 year woman with a pretty physical job, unfortunately have been off work due to injury & have been going to PT, but returning to work very soon & needed to find at home equipment to help strengthen my problem areas & increase my endurance to reduce risk of re-injury. Kaden was very attentive while I was explaining my current physical issues & my targeted goals. He was very professional & knowledgeable, also he stressed my safety regarding my healing injuries and encouraged me to review the equipment & exercises he recommended with my Dr & PT for their stamp of approval. I appreciated his time, true interest & honesty in assisting me finding the right equipment options for my specific physical issues. Also, I would like to add, his smile & personality is hard to find in today's sales industry, You have found a "Gem" when adding Kaden to your sales team!!!! I will definitely be back when ready to purchase and will be referring my friends & family to your Store & Kaden for all their exercise equipment needs.
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December 2021 by Brett Kent
I’ve been looking for a new home gym for a while now, fortunately I came in and spoke with a nice young gentleman by the name of Kaden. He was very knowledgeable on all the different options and choices I had. I will definitely be coming back there to make my purchase.
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December 2021 by Benjamin Moeggenberg
Salesman Kaden was a pleasure to work with. Despite not purchasing any equipment at the time, he was more than welcoming and not pushy in the slightest. Service overall was excellent thanks to him.
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December 2021 by kelsey howard
i was very hesitant on purchasing a new treadmill until i came to this location and spoke to kaden! he informed me on all the benefits of the models they had in store at this location, and im very happy about the purchase im gonna be making here! will definitely be referencing this place to my friends and family!!
