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December 2023 by Ilia Nekrasov
Great ride! I truly enjoyed professional service.We encountered a lot of traffic, but the driver showed A-class knowledge of local roads, and managed to get us to IND almost on time.Thank you!
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December 2023 by Racheet Shah
The GoExpress was very convenient and picked me up earlier than my scheduled time. Much appreciated.
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October 2023 by Kin C.
I purchased a 87dollars ticket from Indiana to bloomington and I have it cancelled cuz of flight delays so it gave us credits back as a refund. However, when I tried to use the credits for booking for the next travel, I have only used 29dollars as I was travelling alone. Now they are telling me the remaining credits are gone because the system doesn't allow the credits to split. Great! So 58 dollars gone :)
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June 2023 by Mason Katz
Scheduled ride from airport to Bloomington for 11:40am. The driver left at 11:39am, I waved him down and shouted to get his attention. He looked right at me and kept driving away. Their customer support offered no solution other to wait for the next shuttle, the driver could have easily turned around as it was only 11:41am by the time I got through to their support. There are better and more reliable car / shuttle services. Do NOT use GO Express Travel!
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June 2023 by Sarah Agee
We used them for an 8th grade trip to DC. We had 3 buses, one broke down an hour into the trip leaving us at a gas station with 80+ people stranded and antifreeze all over some peoples luggage. We get a new bus then are told we are switching buses with another one. That one had no air at all once so ever. It was 86 degrees outside so the bus was a sauna. I personally have health issues and ended up having a seizure on the bus due to the heat. No report was taken. An accident report should of been taken. If I were to of had to go to the hospital it would of went back on them. So they would of then had to deal with my insurance company because it happened in their bus. They ended up switching the buses back the last day so that I had air for the ride home. But everyone else had to ride home from Washington DC to Middletown IN with no air. I understand things happen but the buses were switched because certain drivers were not trained on the different types of buses they own. And I know 2 drivers were on their 1st trip with this company in general. They let everyone know that while we stuck at the gas station. It looks like this company usually stays within Bloomington. I would definitely recommend they stay there and properly train and educate all their drivers before they send them 9 hours away with kids. Another thing. If YOUR bus breaks down or if the air goes out you could at least offer a cooler with water. Anything.. These kids were having to pay $6-8 on water like crazy which then led to many of them with zero money for the remainder of the trip. You take care of your customers period.
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May 2023 by Rebecca Lampley
I repeat "DO NOT" book with them. They are not reliable.
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February 2023 by Leonard Cowan
Excellent, prompt, and courteous service. Recommend highly.
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February 2023 by Black S
After reading many of bad reviews, I wasn’t sure that I should take a Go Express but I’m glad that I did. Reading reviews that the bus sometimes left very early, I got there 30 minutes early just in case. The bus came 25 minutes early, dropped off some people, when the driver finished helping people off loading, he asked everyone to get onboard about 10 minutes before the departure time - exactly as stated in the ticket on the boarding time. The driver was very nice, asking if anyone needed a bathroom and if the temperature inside the bus was ok, then the bus left on time. I had a very good experience, definitely will give it a try again. I’m aware that the fare is twice more than the Greyhound bus but Go Express has more frequent departure times (every 2 hours even on the weekends as opposed to only 4 times for the whole day for the Greyhound bus). I’ll update my experience whether I just got lucky this time - getting a great driver, or this is now the new norm. I hope it’s the later. I’m rooting for you Go Express Travel!
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August 2022 by Eric S.
Couldn't wait 1 minute for delayed baggage. Horrible customer service and no one to contact if there are issues outside of regular working hours.
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February 2022 by R D
You may want to instruct your drivers that speed limit on IN 67 is 60 mph, not 80. In addition, yellow lights mean slow to a stop, and red lights mean stop.Seen multiple drivers disregarding both. Tired of being tailgated by them too. I doubt you would like the lawsuits resulting from accidents where the negligence of your drivers are the cause.
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February 2022 by S H
You no longer service Columbus (YOUR choice) and yet won’t refund customers who can’t use their credits there. That’s unacceptable – and unprofessional. Basically stealing. Not how you run a company. I’m reporting you to the BBB.
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February 2022 by otis&tracie Gamble
Very careing workers
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February 2022 by Christopher Konicki
The Bloomington shuttle didn’t leave until 5:40p, a whole hour after the scheduled time. Dispatch said it was due to traffic in Martinsville related to the IU graduation. This date was planned months in advance - the company didn’t think to have an extra driver on staff??? Be proactive, not reactive.
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February 2021 by Susan Ludwig
The shuttle was easy to find and on time at the Indy airport, and was also on-time to pick us up on our trip back a week later. The driver worked hard to stay on schedule and was a nice friendly guy. Thanks, Ryan.
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October 2020 by Annie P.
Excellent and extremely fast service for an unbeatable price! The shuttle was roomy and like new, and I felt very comfortable traveling even during COVID. The driver was so courteous - it was my first time taking the shuttle, but I will absolutely be taking it again. Thanks!
