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February 2024 by Deanna Lett
I was a faithful shopper here at this location until today. I came in to Exchange a pair of pants that I purchased a few days before after getting home noticed they had a huge stain on the knee. when I took them in today, to get an exchange, she accused me of tampering with the tag. I do admit that the tag looked weird, but upon purchasing them I didn’t notice the tag I just purchased them and left. I still had the receipt. The tag was still on them just a little battered.. She decided to go and look at their security cameras to see if I actually purchased the pants from there. Which I had no problem with because I had purchased them from there. she came back to tell me that I did not purchase them from there. I purchased a different pair of khaki pants that had a blue tag, which I did purchase two pair of khaki pants and this one I had brought back. She said that I did not purchase them from there or it’s not on the camera. there was no way for them to help me or accommodate me in anyway, which left me feeling not only accused of tampering with the tag but stealing. Just super disappointed I really love going to the Goodwill and love that it was so close to my house, but unfortunately will not be going back there. She was rude and I felt very attacked. I’ve never been treated that way there before and had taken things back in the past and never had an issue until today. It upset me the most because I wasn’t able to return them because of what she said “she seen on the camera” which who knows what they actually do in the back. There’s no way that I’m going to tamper with a five dollar pair of jeans it’s not a big deal I just did not like the way I felt upon leaving if she was more understanding and did not make me feel like I was doing something wrong I would’ve left willfully without argument, and without having a sour taste in my mouth. Bottom line is I will not be at this location ever again.
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January 2024 by Googlicious Bytes
Nice Store & Friendly Staff!
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December 2023 by Enoc I. Lopez
Friendly staff
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October 2023 by P M
Not a very interesting location. Prices were just okay. Items were a mix of reject Home Goods and pure trash. The book selection was abysmal. Does anyone in Indianapolis read?
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September 2023 by Gabriella M. Drake
Organized
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May 2023 by Tiffany
Last year I bought two beautiful formal dresses in perfect condition here for less than forty dollars! Always fun to look around in the store, too.
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April 2023 by Marita Downs
I have been going here for quit some time now and their customer service skills has always been excellent. (:
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April 2023 by M Davis
This store is getting really stupid with pricing, especially on furniture. GW seems to forget that those items were DONATED! Management is extremely rude and act like they are better than their employees.
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March 2023 by Lisa Scotten
The employees are wonderful the have good stuff
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February 2023 by J Mcculloch
Don't have a gift card from some other state.wont let you spend it
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January 2023 by Cindy Kay Baker
Clean store, friendly clerks,nice selection of items.
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September 2022 by Rachel Smith
It was ok, there is just no fun in shopping there without any sales or color price, mark downs.
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September 2022 by Mindy Duncan
I can spend hours looking through everything. I absolutely love it.
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September 2022 by Shay Ann
Nice employees. No dressing rooms anymore, so I won't be buying clothes now. And I'm not happy all the Goodwills took away most of the discounts. ?
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July 2022 by Lily Scott
This goodwill needs to extend their pick up policy to 24 hours or at least 10. I went the other day to get my child's belonging that my child really wanted and the employee says we already put it in the shredder my child started crying, the goodwill employee gave us a very rude attitude. With this experience me and my child are hurt and my child can never get them back which was childhood memories that had now been lost forever.
