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February 2024 by Brittany Summerlin
Had exactly what we needed! Very friendly and helped make my son’s bday perfect! Will definitely shop here again.
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July 2023 by Angel Roberts
Very happy with the service! I ordered some animal figurines for my daughter's birthday & everything arrived quickly. One item was wrong & another broke, probably during shipping. I called & left a message & sent an email & I'm not kidding when I say maybe an hour later I received an email saying my order was shipped along with a message saying I don't have to return the wrong item. I didn't think I'd receive it before my daughter's birthday since it was in 3 days & it literally arrived on her birthday! Awesome service & fast!
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May 2023 by Moly J.
Ok. So I am trying to be completely fair, that's why I am giving 3 stars. I have ordered from this company 3 times now. They say 3 is a charm, well... So my two first packages arrived on time w/o any issues, even right in time for Christmas. The third arrived damaged. Out of ten figurines that I ordered, 3 were missing. Although this can be anyone's fault and I understand that. 1-The company has not responded via email and cell. I mean what is the point of having a telephone number if u r never going to answer it. Companies all have customer service, happy hen doesn't. 2- To be completely fair the box should have been much more properly taped ( just one down the middle, sides easily accessible). Although I do realize they r not responsible for the damage, it could have been insured. 3- I would have to reorder the missing figurines and well if I were the company knowing that sb already ordered 3 times, and that they have to order repeats due to this; I would at least waive the shipping costs for that particular customer and order. But again no response. I am saddened as I love the company and the unique figurines.Update: TODAY I RECEIVED AN EMAIL FROM THEM, THEY VERY POLITELY APOLOGIZED, EVEN THOUGH LIKE I SAID I BELIEVE, THE DAMAGE WAS NOT THEIR SOLE RESPONSIBILITY. AND THEY ARE SENDING OUT THE MISSING FIGURINES FOR ME. THIS GESTURE WAS SO PLEASING TO ME, AS IT LEADS ME TO BELIEVE THEY R PROFESSIONAL! I WILL BE PURCHASING FROM THEM IN THE FUTURE.
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April 2023 by Jeffrey Soyster
Oh yeah. The best place to get thw animal figures you want. I don't go anywhere else
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March 2023 by M BM
Ordered a couple of Breyer models and they shipped the same day! They arrived the next day as well, it probably helps that I am a state away but I was very impressed with the service and will definitely order my models more regularly from this store!
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March 2023 by Stacy Jones
Great prices and I live in Indiana so I get items very next day my 5 year old son is very happy with toys he got especially the flying squirrel it was a lot bigger than expected
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November 2022 by Diana H
Santa shops here!Hard to find presents are their speciality and the get to California with time to spare. Thank you for taking stress out of the holiday.
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April 2022 by Reptile R.
I have been trying to place the same order for over a week now, and can not get any response, via e-mail OR by phone. Terrible customer service, as I feel 100% IGNORED. Trying to be one of their new regular customers, and I can't even get through.
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March 2022 by Lacey C.
Great online store with a large variety of quality toys. This is a small family owned business started in 2004.
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December 2021 by C. M.
Needed a change in presents for the big winter holiday for some magic. My little wanted some unusual animal toys that you just don't think of. Happy Hen had it in stock. Ordered on Sunday was to me by Thursday! Thank you all for a) being in stock and b) being prompt in shipping. Will be back to order more as they keep asking for more specific from the safari. Thanks guys and gals.
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September 2021 by Alicia Laster
I thought I must've been scammed at first because when I received my email saying my items had shipped (December 1st) my tracking number never became live. But I received my package today (December 10th) of nice quality cowboy figurines and am very happy with everything. Also when I reached out to Happy Hen about not being able to track my package they did answer my email within a couple of days. Thank you Happy Hen Toys!!
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October 2020 by Chance Givens
I ordered for the 2nd time from this place and both time I was very satisfied. I recieved my order faster then Amazon prime. I am a collector and was impressed by the care in the packaging. I will definitely order again.
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September 2020 by Erica Carter
Ordered from them online for Christmas. They had the best price for the Brio train set we wanted to get. It was painless and shipping was fast. We also got a few other things there (animal figures mostly) and we are totally satisfied.
