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November 2023 by AJ Hitzeman
They have a long way to go in training. Every time I have come in there’s been a problem with the POS system or they can’t find a manager or they don’t even try to help with technical questions.
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September 2023 by Lori Thompson
Product was sold to us faulty, was going to do an exchange, but the associates at this location treated me so bad, decided I would just take my business elsewhere. So asked for a refund, they the said it would be a 20% restock fee, it wasn’t easy to pack up the broken machine on our end and now they want to charge us over 100 dollars for taking a machine home assembling it, to find out it’s broken. Worst costumer service I’ve ever experienced. Shops elsewhere.
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September 2023 by Damian Stout
Great tools for a low price. It is easy to spend a bunch of money in there though. Clean restrooms!
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September 2023 by Wesley Smith
Great placeIf you want a good tool at a good price and lifetime warranty go to harbor freightIf you need it harbor freight will usually have it!
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September 2023 by Adam Gaha
The staff at this location always have been friendly and helpful to me. The shelves are well-stocked and the store is clean.
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August 2023 by Tim Doak
There are a lot of different kinds of tools but the choice of brands is limited. I like browsing the store but some items have questionable quality. I like to check the ratings on their website first. The tool prices are better than the Big Box home improvement stores. This store is clean and organized.
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July 2023 by Wicky “Wicky Lightyear” Lightyear
First time shopping in this location I was able to find a pair of the very rare very very elusive 2XL gloves.
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June 2023 by Jake M.
Everytime I've been in here, approx 10 times, someone asks if I need any help finding something. What a great store! Their Icon brand tools are phenomenal quality for the price. I do wish they'd have more hardware selection of nuts, bolts, washers, etc such as Ace Hardware.
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June 2023 by Mark Petrison
Large variety of tools of in-house manufacture. Low prices for good quality tools, generally with lifetime warranties.Some useful yet super-inexpensive items, especially located near the front of the store.
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June 2023 by Anthony Lillig
The staff was very helpful. They have an interesting inventory. Sadly, they were out of what I needed. Definitely worth a visit if you are looking for things not available at home oriented hardware stores
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June 2023 by Mike Caldwell
?? Today 6/16/23 my wife knew how much I have been researching & looking at the US general toolbox. So today she stop at the Michigan Rd location in Indianapolis to get the toolbox set I have been wanting for over a year. When she got to the store after working all day as a nurse in the emergency room, she talked to a person with a shirt tag that said manager. She was trying to get his help in locating the toolbox I wanted. He was not very helpful & very rude! Earlier she called on her break & talked to a person at the Speedway location in Indianapolis, who was very nice & let her know they didn’t have what I wanted. She decided to stop on her way home at Michigan Rd. The manager was more worried about telling a different customer as he walk in, he only had 15 minutes. The manager really upset my wife as she was trying to get me a Father’s Day gift. She was so upset she left without getting the gift. I enjoy shopping at your stores, but not with people like that. Very unhappy customer!!!
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June 2023 by David Mueller
This is a nice Harbor Freight! Very well laid out. I appreciate the pick up and loading area located behind the building. Employees were helpful.
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June 2023 by Billy Conner
Very nice newer store, very well stocked. Very helpful people working there.
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May 2023 by James West
Super clean and organized. But could not manage taking checks. Some kind of computer problem. Others were complaining too.
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May 2023 by Ceira Roberts Winters
A very nice employee named Sean always makes sure I'm helped and find any and everything I need when I'm in the store.
