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January 2024 by Lauren W
Must go out of their way to hire the rudest employees
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January 2024 by Sheba Yahweh
Yesterday evening I went to shop at H&M, I was in the children section shopping for my little son who was with me. He was on his best behavior. We were shopping in peace, until Nicole aka Nikki approached me as if she wanted to help me with anything. I told her I found prices on tag that were between $5-14.99 but the sign clear stated $9.99 sale!! So she looks at the tags and starts snatching the sale tab off saying “our customers are SAVAGES!! Someone changed the price to $5. I told her “Im a customer and I am not savage. I didn’t change the price tag. And I want the item for $5 or the $9.99 sale!” She said “Nope! And would you still like to purchase?” I said “no honey because this is false advertising. When I walked pass the sign that said 50% off sale, I decided I could get some items for sale or clearance.” She just stared at me and I told her, “Ok you may leave me now!” 2 seconds later Nikki and another associate was spotted by me staring at me and talking. I get to the register and I asked to speak to the manager (I didn’t know then that Nikki is the manager ??♀️) So I raise the issue about the pricing not matching the sign. She approaces the register and starts telling me, “The $9.99 has a fine print underneath… she asks me to leave the line so she can show me. I go with her… to show her she’s wrong. There was no fine print! The sign said $9.99 but most the items didn’t reflect that. She said “ No the signs means,” (she explains the sign means this or that.. yada yada yada). For me it was a No! No I’m not buying these items after being lured in due to the sale, sign on the outside of the doors. I was lured in when I saw the sign $9.99 - something I could afford. I felt like they assumed I was about to steal due to the stares. I felt like I was being taken advantage of due to the false advertising. The man at the register was named Justin light skin or mixed curly hair?? . He checked me out. I went on to purchase a stuffed puppy ? dog, only because my lil son wanted it. I asked Justin could he give me the store phone number please!? Justin says “ I’m busy and after I’m not busy I can give it to you and (he began confronting me in front of other customers) saying to me “you’re not going to disrespect me!” I told Justin I am not being disrespectful and I said “please” while I asked for the stores number.Justin calmed down and finished ringing me up. Then I asked him why didn’t he know the number? He told me “I just got this job!” I did asked Justin for his name and the manager name before exiting. He complied and told me.Count your blessings Nikki and Justin.. I really hope you understand you offended a woman of The MOST HIGH, for no good reason. Nikki told me to have a good day (last night) as I was leaving trying to taunt me in a passive aggressive manner. See if I was not changed, this situation could have gotten ugly. Calling customers savages! The next person she degrades may fight or even worst bring out a weapon on her. We see it everyday on the news. Customers want customers service not to be insulted by the person that applied for the job to give customers a great service but fails miserably to deliver simple services. You’re fired Nikki, You’re fired Justin, I do hope they find a new passion because you both aren’t friendly nor able to provide a good experience for your customers!!
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December 2023 by Benita Kyle
Very nice place. Loved the prices and loads of selections to choose from.
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November 2023 by Rachel Dorn
Nobody here will care, but they pay the people who make the clothes $2 a day. You can get cheap and ugly clothes from somewhere else.
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September 2023 by Mike Dukehart, II
You can usually find something you like there.
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August 2023 by Royston Souvenir
Great selection most times. Prices are fine. I caught them at a weird time when things are in between seasons. But usually a good place to shop
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June 2023 by Michael Ramey
Very good prices for what you get. Was helped by an associate named Niki. She was fantastic! She is a real professional and a huge assett to H&M. All things being equal, I will continue shopping here because of customer service like she provided! Thanks, Niki!!!
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June 2023 by Alex A.
I love H&M such a great store, good quality affordable clothes, but I do not recommend the shoes they get messed up really easy.
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May 2023 by George Ruiz
Very limited men's selection, which is not surprising, but still kind of annoying.Decided to drop by to see what I can find as far as men's summerwear goes but was disappointed to find that H&M, or at this location, doesn't have much in stock. Mostly jeans and casual pants, with too much polyester and recycled materials to justify the price. A lot of casual clothing in solid colors with a very small selection of slacks and blazers for more formal wear, and all in sizes meant for people who definitely diet and exercise daily. Hard to justify the mark-up for clothing you can find elsewhere on sale. Not really worth it unless you really want to boast you shop at H&M for some godforsaken reason.
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May 2023 by Viverette Credit
This is the #1 place I got to for my suits. The fit is perfect and the price is affordable. Highly recommend.
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April 2023 by D. Wood Sr
We thought that it would be better, low in stocks and wrinkles in most of the clothes.
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April 2023 by King Doenges
I'd shope there again girlfriend loves it
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December 2022 by Holly Hastings
The employees at the 82nd st Indianapolis store are by far the RUDEST I’ve ever dealt with. No “hello” no “thank you”. They are just annoyed they have to check you out. I WILL NOT ONLY NEVER GO TO THAT STORE AGAIN BUT NEVER BUY ANOTHER THING FROM H&M!!!!!!
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November 2022 by Spencer Ryan
Employees texting on their phones while “working” the register, while there are lines wrapped around. Thats a no for me.
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October 2022 by Jerome Ash Jr
I bought the best pair of skinny jeans and slim fit jeans for reasonable price no complaints so far on the clothes