Hook's Oxygen & Medical Equipment is a trusted provider dedicated to helping patients manage their health at home. Serving Indianapolis and surrounding areas, the business offers a wide range of home medical equipment and services. Customers appreciate the friendly and helpful staff, with many reviews highlighting excellent customer service from team members like Katrina, Saj, and Tony. Katrina was praised for her thoroughness in discussing account details and past due charges, ensuring quick and smooth service. Saj received high praise for being detail-oriented, professional, and patient, especially when explaining how to use a CPAP machine. Tony, the warehouse supervisor, is known for his accommodating attitude and willingness to help, ensuring equipment like portable oxygen concentrators are perfect before leaving. Patients also value the staff’s friendly and informative approach, especially after significant health events like sleep studies revealing complex sleep apnea. The staff's dedication makes managing serious conditions, such as obstructive and central sleep apnea, less stressful by providing reliable oxygen therapy, wound care supplies, and diabetic supplies. Overall, Hook's Oxygen & Medical Equipment focuses on helping individuals live more comfortable and productive lives by providing quality equipment and compassionate service.
We got off to a rough start because of lack of communication on one employee’s part. But the delivery and set up of the bed was top notch. Very respectful, courteous, and kind.
October 2025
Kerema was absolutely wonderful. She was very thorough and kind. Did not have any wait time. Very pleased with my visit.
