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December 2023 by Lorie B.
I used my online bill pay to direct deposit funds into a person's account. The money was deposited into someone elses account and they will not return it. Instead, they froze my account and I have no access to my own money. I would never use this bank again.
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May 2023 by Mary Anne H.
I had so hoped I'd be able to write a positive review of Huntington. Our initial experience, where my husband and I had had small individual checking accounts, was positive enough that we decided to transfer our main checking and savings accounts to Huntington. We spent a lot of time getting our electronic transfers and auto pays established at Huntington, ordered checks and looked forward to a good experience. We received confirmations that the transfers/autopays were in place. Imagine our surprise when Huntington canceled two of our electronic transfers without advising us. This created major problems and embarrassment as those on the receiving end were denied their money, even though there was more than a sufficient balance in our account. We also incurred fees from the receiving institutions due to Huntington's actions. We called the bank's customer service line and were told we needed to provide paper copies of the other banks and credit cards we had linked to our account but could not tell us why, or who would see this confidential information. When my husband went to the branch with these documents, no one knew anything about this "requirement." It took us a long and frustrating experience to finally get access to our transfers. I wrote to the bank President, since the branch and customer service couldn't tell us why this had happened and how future similar issues could be avoided. I wanted him to know the experience of a new customer. I did not hear from him but a few weeks later, I had a voice mail from someone from Huntington. He did not leave his name and when .I returned the call, his voice mail did not identify his name or the bank's name but I left a message anyway. I received a call back from Ryan Mahargh (though he never gave me his name and I had to ask). He had no information to share. I really don't know why he called me. He said he was a regional director over the retail branches. He was unable to explain what had happened, telling me that "that is part of security and they don't tell us about that." He said my experience was unusual. He expressed no apology for inconvenience, appreciation that we were customers or any of the niceties that would have helped smooth things over, such as covering the fees we incurred due to the bank's mistakes. He told me he would send our situation to the "Escalation Department" and told me I'd hear from them with 5 business days. When I asked if he would be following up with them to be sure I heard from them, he told me no, that once he turned it over to them, he was finished with it. When I asked for a name/phone number of someone in that department in case I didn't hear anything, he told me he couldn't provide that to me. This call was more than a month ago and I have never heard from anyone from the 'Escalation department", Ryan Mahargh or anyone else from Huntington. My recommendation is to avoid this bank if you value customer service and a positive banking relationship. You won't find either here.
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November 2022 by Maya S.
I came here last Saturday with my roommate to open a checking account and get a cashiers check. Kelsey was so kind and helpful, she even recommended a restaurant for lunch. We were assisted promptly and professionally!
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October 2022 by David Castle
Their ATM only has 1 dollar bills. Yet they want to charge for not using huntington ATM.
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November 2020 by jayce Cube
Horrible bank. Customer service thinks your stimulus money being rejected by Huntington for no \\\"good\\\" reason is hilarious and will giggle the whole way through the conversation where they tell you they rejected your payment