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January 2024 by Susan B.
I've been a customer of this bank for several years and while I had some challenges with previous staff members making a few mistakes when setting up my account, my experiences (especially of late) have been pretty great. The staff here is friendly and knowledgeable and have gone out of their way to make my banking experiences efficient and accurate. The drive-thru can be a little slow, but I prefer going in anyway, because they're always so pleasant. One of the business bankers, Bart, is fantastic and is also very supportive of local business. Highly recommend this bank and their excellent staff!
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December 2023 by Lorie B.
I paid 2 people using my online bill pay. I put in their direct deposit information but the bank sent it elsewhere and will not refund my money.
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August 2022 by Manon Slaughterbeck
Apparently this bank closes whenever they want. We got here at the very last min, Saturday 8/27, and the doors were already locked. The large balding man and the small woman with black hair ignored us, even though they clearly locked the doors before noon. Terrible customer service.
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July 2022 by Kris
Ask for 3 money bags only gave me one bag lady say cost to have more bags
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February 2022 by Ruthie B
Very disappointing. They put a hold on business check unnecessarily, when it was a repeat client. No proper communication or notification as to why. Had to call multiple times to get issue resolved. Was very embarrassed as a business owner. Even after showing proof from client that the check was good they still refused to help. Will be taking my business somewhere else.
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May 2021 by Ted Franklin
Don’t do business with the mortgage portion of this company it’s a scam. They have no process to deal with incorrect appraisals. My hone in Broad Ripple was compared to a home in a flood zone and one that was condemned by the city. Very sketchy company.
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May 2021 by David Castle
Went to ATM, and the only ATM isnt working. Normally Huntington has 2-4 ATMs and they are inside. This location only had 1 ATM and it wasnt working.
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February 2021 by Angel Padilla
Needs a zero and don't bank with them Elizabeth was very rude about my situation and was not helpful at all.Dont get a account the charge all kinds of fees
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January 2021 by Awill Bill
The staff at this location goes Above and Beyond! Excellent customer service! Thank you very much Management and Staff.
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August 2020 by Andy Williamson
Don’t get a mortgage through this company.
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July 2020 by Todd Frost
This bank may be fine, but don’t get a mortgage loan from them. It took two months and when my appraisal came back one comparable had a typo of $100k off. One comparable was in a flood zone. None of the comparable homes were updated like my home. I think the mortgage side is a scam. They refused to even look at the typo.
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June 2020 by Karen H
I had an excellent experience with a banker named David. Someone fraudulently used my checkbook, but David had my back.
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October 2019 by Leta E.
Be very wary when joining Huntington Bank. They advertise 24 hour grace and I have overdraft protection. I have been banking with Huntington for a few years now. I had an automatic withdrawal come through this week that I had forgotten about, which made my account -$15. I also had a large check ($1400+) hitting at midnight as it always does every two weeks. Therefore, I didn't bother to go in and fix it since the money would be there in a few hours anyway. Fast forward to today...they returned the payment, charged me $23 which is more than was even negative, and are refusing to refund the fee, which I am aware they could easily do to keep a customer. Update: I spoke with a private banker rather than one of the tellers. She was confused as well, being that I am opted into all services. She was able to not only process my payment, but do a reversal on the fee after she made the effort to make some phone calls to corporate. Evidently this is all chosen by a computer algorithm and there is no rhyme or reason to what they process and what they don't. Overall, I am satisfied with their solution at this point, but not with the quick way I was dismissed by the teller, or with the fact that this occurred in the first place.
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September 2019 by Johnny Schaefer
I'd give zero stars if I could. I needed help with a simple fraud issue. Checkbook stolen, no big deal right?
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June 2018 by Larry Craig
I would give this branch of Huntington Bank 10 stars if I could. I used google maps to get the number of my bank branch in Broad Ripple. I called it and they were not open on Saturday and the recommend I contact another branch. I clicked on the next bank in Broad Ripple and after 10 rings got a message that all their associates were busy and to call back later. I clicked on the third bank (Huntington) and they answered immediately, answered my questions and were available on Saturday until Noon. I went there the following morning (Saturday) and the service was OUTSTANDING! My only reservation on recommending this bank is its limited branches in Indy (3). If they still had the branch on 38th street, I would change banks in a heartbeat.
