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October 2025 by Happy Cat
Had a weird experience yesterday at the register. Rep rang up my clothes which had been put aside on the back counter from the dressing room. I signed the charge and started to walk away only to look down at the receipt and see I had been charged 2x for the same item (I only bought 5 items). She apologized, and corrected it by issuing a credit. Then I said, “where are my shoes?” And she had forgotten them on the counter behind her. Again she apologized and then rang up the shoes separately. When I got home and reviewed the receipt again (to see how much I’d saved with the sale!) I found that one of the shirts rang up incorrectly. The original store price tag clearly says $79.50 yet the SKU rang up as $89.50! (Unfortunately, I can’t add a photo here) I got the shirt 50% off, so I’m out $5) Not sure $5 is worth a 1 hour round trip to the store. CHECK YOUR RECEIPTS AND SKUS before leaving the store!
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September 2025 by Suzy DCB
So happy they have a new store manager--Katie is amazing, She's helped me numerous times, and she's so kind and helpful and not pushy. She offers great suggestions that will fit into my lifestyle, and she's always happy, smiling , professional and courteous. She's amazing and I love J. Crew styles. I just wish they'd stop their final sale nonsense especially with gold passport members. Hats' off to Katie at this J. Crew! Susie :). Katie gives exemplary service!
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July 2025 by John Strickland
Very nice store, great service!
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December 2024 by Tony
This place sucks! So does J Crew factory.
trying to do a return is an abysmal experience!
If you receive a christmas gift and want to return it, good luck!
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November 2024 by Sheri Hood
Great place to shop for luxury clothing. I bought someone a birthday gift and it was nearly 50% off. So they have great deals. The employees were very nice and helpful!
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June 2023 by Julie Geeting
My mainstay. I’ll never abandon it as long as it is at keystone. Staff is ok. It was better during its heydays.
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December 2022 by J Blackman
Horrible experience. We live almost an hour away from the store. We looked up there hours and it clearly stated they were opening at 8. When we arrived around 8:30 they were not open. We thought they were opening because several people were in there The manager came out to say the store would not open till 10. I said that is not what your advertising said He said yeah it’s the end of the world. He was belligerent and rude. I told him they should fire the person in charge of the advertising and he said Jesus Christ as he stormed off!! We have spent thousands in J Crew but they just lost a customer for life! There are many stores so they will get our business.
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November 2022 by Narasimha Reddy
Racist at the counter literally bullied me & did not let me use the offer that I was supposed to get for being a Jcrew passport member. Pretty crazy experience. Staying away this store from now on
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August 2022 by Zachary Fleckenstein
Good selection, reasonable prices. David was very helpful in getting me the right fit and style.
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July 2022 by Nicole G.
When I came in, I was greeted by one of the employees and they were nice and helpful! I also saw they had a sale so I was interested in seeing what they had to offer. I tried some clothes on in the fitting room and I think the only concern I had was about not being able to close the fitting room door. Besides that, the store is nice and I appreciated the kindness from the employee I got to talk to.
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March 2022 by Diana Marie Dillard
Brandon was super helpful in finding additional sizes and placing orders for whatever wasn’t in stock. My brother was well taken care of!
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December 2021 by Katherine Barlowe
The store is much bigger than I expected, and the service is excellent! Wide selection of clothes and it's not too crowded.
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December 2021 by Laura G.
Just had an excellent experience with Morgan at J.Crew. He was very helpful in helping my husband find the perfect outfit for an upcoming cocktail party. We had gone to Nordstrom first but came back for the great selection of stylish pants and dress shirts. Morgan also put us in touch with a local tailor. Great experience!
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October 2021 by Chris Schindelbauer
Exceptional service and great price points. Thanks, Maria for the help.
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August 2021 by Celia Salmon
I have something I need to return today to meet the return policy, your hours on here say you’re open until 8pm. I just got to the store, lights are on but doors are locked!Thanks for making me drive out of my way to process a return that I now can’t return thanks to your WRONG hours!
