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October 2023 by lex truth
The Tailors and seamstresses of Jo's a bank like Mr AL at the Indianapolis location make you feel like your going to spend a lot but the savings and value here is insane
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July 2023 by JGarcia
Terrible Customer service. Went in ready to buy a suit and the Rep said there was no way the instore tailor could get it done in a week. Very Rude and unhelpful. Didn't even ask the tailor.
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January 2023 by Amanda Hlava
We used Jos A. Bank for suit rentals for our July 2022 wedding. They were super easy to order with options for both tuxedos and suits. Our guys were measured and most of the suits arrived with enough time before the wedding to order a different size if the measurements were not quite correct. I highly suggest not only getting measured by their workers but trying on the pants and jacket before ordering a size to ensure the fit you prefer. The suits looked great! The color was sharp and they looked brand new. We were so happy with how they turned out and would highly recommend others look into them for rentals.
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October 2022 by Justin Davis
I will preface this review by saying I have purchased suits from Jos Bank many times in the past, and really like how they fit. Post-covid, my local retail store closed, so I was forced to order online.I ordered the same size that I have ordered regularly, but the pants were too snug. So, with over a month until an event I Fed Exed the pants to exchange for the next size up, explicitly following the return directions.The pants were received in Houston, over the course of the month I reached out to support via chat. Each rep was friendly. But now, a week away from my event, support tells me that they have not processed my exchange because I didn't send the jacket (that fit) with the pants.No other support rep mentioned that, and my dress pants have sat in Houston for a month with zero email or text communication. My chat support sessions were instigated by me 100%. No email saying "we received your pants" or "if ordering a suit please send both pieces... even if one fits" or "we are transporting your pants via covered wagon to your shipping address, please allow our horses time to eat and rest".Nothing. When buying in store I had nothing but positive experiences. Since the closest store is 4 hours away, and the shipping/exchange system is so bad I guess Jos Banks is out as an option going forward.Bummer experience with a company that I really enjoyed dealing with in the past.
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October 2022 by Luke Miller
They had great prices and the older gentleman who works there was very very kind. The manager is some twunk who was kind of rude and told use they probably didn't carry my size cause I was "so large..." I fit into the sizes they carry just fine. Stay hating. I'll stay fly ?
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October 2022 by Douglas Lima
This place is awesome! The manager Robert takes care of me every time I’m there. This time he found me a great suit on clearance that I basically got for free! Thank you Robert!
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September 2022 by Mark E.
I have always liked shopping at Jos A Bank!!! The shirts are premium. I've not bought a suit there but have looked at them. The suits are not overpriced. What I had not gone there for was to buy a tie. I visited several stores in castleton and keystone mall. Bank far exceeded the other stores.
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September 2022 by Hannah Hoover
Stopped in last week to look at rental options for my groomsmen. Although their selection was pretty limited and they did not have what I was searching for, each and every one of the staff helped me and was extremely kind to me. They even gave me a few suggestions on where I might be able to find what I'm looking for. Five stars for kindness and customer service!
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September 2022 by Thomas Latz
Jos A. Bank can be a little expensive but it's absolutely worth it. They do great customer service, sell great quality clothing, and often you'll even find incredible sales. I got a $200 dollar wool overcoat there for $60.
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September 2022 by Austin Hamm
Went here to get fitted for a suit for a wedding. There posted hours on Sunday are 11am. A lady comes to the door and states I’ll have to come back in 2 hours because they are doing inventory and can’t allow anyone in the store! Are you kidding me?!?! I’ve worked retail, so has my wife. Inventory is done after hours. What a huge inconvenience, I don’t have time to wait around 2 hours. So I have to drive to the Carmel location And they have 1 person working. I’ll stick with mens wearhouse for now on.
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August 2022 by Lillian M.
Very nice clothes! I shopped online with them before but probably first time going in person. I wanted slacks for my son and they needed to be fitted. Helpful staff!
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August 2022 by Alyssa Irwin
Do not go with this company. We had many issues with the groomsmen getting the wrong things/things being the wrong color.First, it took about an hour and a half to get fitted for the suit. Then we ordered it, came back in to pick it up. The pants were a size 30 and we ordered a 36. We had to have a size 38 hemmed to fit the day of pick up.Now let’s get to the wedding day.Day of wedding, groomsmen finds out that his suit is the wrong color. VERY similar but not similar enough to be worn for the wedding. His A Banks swapped his suit with someone else’s so what we assume is two people now with the wrong color suit. Also very unprofessional when helping customers. This goes for the Castleton location and calling another store.
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July 2022 by Joyce Thompson
We weren't greeted when we entered and walked into the store. We had to get the attention of the employee at the counter. They don't have a big or fashionable selection for big men like from a 2x on up(my hubby wears 2x). We were in the store maybe 20 minutes looking around before we left.
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June 2022 by Hannah Crosby
Stopped in last week to look at rental options for my groomsmen. Although their selection was pretty limited and they did not have what I was searching for, each and every one of the staff helped me and was extremely kind to me. They even gave me a few suggestions on where I might be able to find what I'm looking for. Five stars for kindness and customer service!
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June 2022 by Ben
Really good experience overall. Bought a suit for my wedding and arranged a group code for suits for my groomsmen. Everything was pretty easy and the tailoring was spot on. Can't thank the staff enough for their assistance.
