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March 2024 by Julie Young
We buy my 14 yr old son his girlfriend her gifts from here! Purchased several necklaces. The price point is OK for gifts. She's 14 and loves the jewelry. I was surprised with a necklace as well when my husband was on a mission to pick up a Valentine's gift for our son to give her. ( that move was well played, my friends ?) My necklace is cute. I wear it for the time being till I decide to switch!
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February 2024 by Kelly Anderson
Top-tier customer service! Reese and Madison were about as helpful and kind as you can get! Thank you so much for the memorable experience ladies!My 15-year-old daughter and I were celebrating her last day of chemo for Acute Myeloid Leukemia with a bit of shopping. The ladies were patient while my daughter chose a stone for a new bracelet. When we were ready to check out we were told the item was a gift. We were shocked! Almost too shocked to understand. This was such a pleasant surprise and we're both grateful for the show of human kindness! Thank you, Kendra Scott, for finding a way to stay compassionate and do business.
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November 2023 by Caroline Mason
Shame on Kendra Scot. I ordered two necklaces and only on arrived in mail. Called customer service and they told me to send pictures of what I received. Did that and have not heard anything back since. I have emailed multiple times and attempted to call again and now no one picks up. They over charge for fake gold necklaces and I paid $115 for two and only got one.
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September 2023 by Lolo
I visited your branch today in Indiana Fashion Mall and the employee broke my watch and did not apologize or give me any compensation. She said take your watch and go to another shop to fix it.!!!!
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March 2023 by Kylie Lockett
Great jewelry. It’s always nice to get a piece for 50% during your birthday month.
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September 2022 by Barry Wilkins
Sariah and Jessie...from the man in Pink, thank you. You helped make my wife's birthday a hit without smashing my pocket ? she loves the pieces she got and the cake was AMAZING ?THANK YOU ?
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March 2022 by Rye Von
This is an absolutely beautiful location, and the staff are great. Morgan and the other attendant whose name I forgot but was equally as amazing, made me feel so welcome. They didn't rush my shopping experience, made great suggestions and were super pleasant for it to be 11 in the morning. I wear my custom stone necklace every day - super high quality. Overall I am very impressed and satisfied. I will definitely be back.
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January 2022 by Abolhassan Behrouzvaziri
Super friendly staff
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December 2021 by Andrea Jones
I would normally not write a review for issues at a store but today I was shocked with the lack of courtesy and service at the Keystone location in Indianapolis Indiana. My 9 yr old daughter and I were in the store for about half an hour and no one acknowledged us nor asked if we needed help. I walked up to one associate to ask a question and she looked at me and walked on by. I watched multiple customers come in and were greeted and helped immediately. My daughter left in tears not understanding why no one would help us. She wanted to create her own bracelet. We’ve made multiple necklaces over the past few years and this time she wanted to do something different. We also wanted to get a teacher gift. Again we left empty handed because no one would help us. I work in customer service and this is completely unacceptable.
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September 2021 by Dani P.
Quality is terrible. Necklace turned my neck green. I'd expect this from $13 grocery store jewelry... but not something originally priced $80. So bad.
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February 2021 by Jennifer
I always have a great experience at Kendra Scott! The girls are very helpful and sweet!
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November 2019 by Erin M.
Every year I come back to this store. They offer 50% off during your birthday month. So it's a steal and their quality is great!
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October 2019 by Tracey Clark
Always a great experience at the Fashion Mall location. Thank you for the birthday love and hoops!!!!
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August 2019 by Brandt Callahan
If you have a gift to buy for your mother, girlfriend, or sister, the selection at this particular store is varied and valued. And the employees are very pleasant and not pushy. You can get beautiful pieces for under $50. Or you can go the more expensive route, too. And it is in a mall that has a selection of great other stores, too.
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July 2019 by Wright Frazier
My wife absolutely loves the jewelry here so we visit regularly to get her something special. The pieces really are beautiful on her and she loves them so much.
