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October 2023 by _Wølfie past4l_
Kristels is great. They make everything easy. They have always accommodated me even when I'm running very close to the deadline. The appointments are quick and the staff knowledgeable. I have never had any problems with my taxes and I have been using them for about 10 years.
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May 2023 by Sandra L. Moralez
Good people good experience I was mixed up and went to the wrong office but they were very kind though it was the busiest day of the year
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April 2023 by Martha Naish
Professional, helpful, courteous people. Been using them about 4 years for income tax preparation & guidance on financial matters.
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October 2021 by Liza M.
They prepared 2 returns for my family, both had errors one resulting in a 6 month delay in the return. They would not help us find out why it was delayed and then after hours on the phone with the IRS discovered it was a filing error they did not offer to act on our behalf to get resolved.
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January 2021 by Bakari Playz
Very nice place and the people are respectful.
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September 2020 by Pizza Man
Don’t know what there doing!
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March 2020 by Gloria Collins
I go there every year but no more I paid twice the amount in fees to get my taxes done but work too hard for My Money so I won’t be back Way to Expensive Spent half My Check out in Fees.
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February 2020 by Christa Guedel
Honest, reliable service from this top of the line business. Family owned and operated, I have personally known Penny, Sharon and Tim for over 40 years. Penny has done our corporate work for the last 7 and personal accounts for even longer. I am so grateful to have Penny handling both our business and personal accounting. Super efficient, trustworthy and focused on your well being; you will absolutely not go wrong with this company. I wouldn't use anyone else!
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July 2019 by Angela Schaller
Edit: I want to thank Sharon Nichols for taking the time to contact me to rectify the situation. After conversing with her and spending more than 3 hours on the phone with IRS I believe the issue is resolved. Was not actually the fault of the staff, however, I feel the staff needs to do a better job of communicating with clients.Thanks again Sharon Nichols.
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May 2019 by mushroom man
Never again will I have Kristel's do my taxes! Donna Tracy has goofed them up twice now and I have had the owner correct them and that was only because I noticed inaccuracies. Sorry but 2 years in a row! Somebody should retire! I don't think they have your best interest. Probably H & R flunkies working there! Better off going to a small CPA
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May 2019 by Weather Man
This place messed up on my taxes last year by hiring people that don't know what there doing! The owner corrected it but I had to catch it myself or I would have paid $5k more!
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April 2018 by Gioselin Gonzalez
I chose Kristel's to file my taxes because they are highly recommended. At my appointment they did not come short of their reviews but exceeded all my expectations. The staff is friendly, customer relatable, while conducting themselves professionally. Debbie assisted me. she is the absolutely great at what she does, she took time to answer some of my questions concerning my tax return which speaks volumes of a company that goes above and beyond for their customers. I will definitely be coming back!
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March 2018 by Staci L.
Great place. This was my first time here. The staff was super friendly! They got straight down to business and I was in and out in no time. I forgot a few documents and was able to bring them back a few days later. I got a discount for being a new client and the service costs much less than amount I was charged at Liberty Tax last year. I would recommend and I plan on returning next year.
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March 2018 by Jessica Hayden
This place is amazing and very helpful! I was deployed and gone for a little over a year, causing me to fall behind on my 2015 and 2016 taxes. The lady who helped me not only did them with no issues, but also fixed my 2013 and 2014 taxes too (that another location messed up). So I also got an addition $300 back. And did I mention how nice EVERYONE is?! They're all just wonderful and very military friendly. I will definitely only go here from now on.
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February 2018 by Linda H.
We've been coming here for years. We always ask for the same person Debbie T. She is really good at what she dose and is very friendly,she is why we keep coming back. They just don't do taxes: Bankruptcy-Divorce-Real Estate-Wills and much more. There have two locations both on south side of Indy (Greenwood)
