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March 2024 by robert b. jones Jr.
They need to get some more help in that fueling station all this week it was never open at 6:00 I sat there from 6:00 a.m. to 6:20 and the tenant was nowhere to be and when they do open it's always issues with the equipment exist down need better customer relations out there if you open up at 6:00 open up at without all the okie dokie stuff
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August 2023 by Greg W.
I want to start by saying I prefer Kroger over most grocery options, except for Meijer. This location is terrible however and I only go because of the proximity to my house. I'm grateful there is a grocery store in the area, as it is underserved and usually neighborhoods like this are food desserts. And while there are many in the community that support this Kroger, I don't see Kroger supporting the community. Staffing - It is clear that this store is understaffed, maybe that is out of their control but it is exacerbated by their preference for security over community. The self-checkout stations are limited to only one side of the store, there is never more than one checkout line, and they often have card only options which squeezes out some of the most vulnerable. It's sad that we have 5-10 minute waits to check out, seemingly throughout the day. Further, this location lacks some healthy alternatives and doubles down on junk food. The community is not being served by Kroger here. I hope things will change.
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August 2023 by Michael S.
Long lines. Prices are ok but be prepared to wait when you are ready to check out. No one that works at the store or management seem to care.
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June 2023 by Jilly H.
parking is awful it is outdated and small with a small selection of everything lines get crazy but expected definitely trailer type of trashy store it is convenient that is about it South Emerson at Ross Kroger is world's away literally and figuratively
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June 2023 by Hope G
Clerk says the window closes at 9:20 pm, but the sign very clearly says it's open until 10.
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February 2023 by Daniel Feldman (Daniel J Feldman, PhD)
yeah I drove out of my way to get here. Online the closing time is listed as 11pm. It is NOT..... It closes at 9:20pm according to the clerk. I arrived at 9:22pm and nope, will not allow me to get gas. I asked if there was a way to update the hours online, and he said no bc they reflect when the food store closes.UPDATE: Stopped by to get gas today on my way out of town, and no courtesy windshield fluid cleaner or blades or napkins. I asked the attendant who said, "well someone thought it was funny to steal them, so we aren't putting them back out." So the paying customers have to settle for less because they don't pay attention or bring the blades in at night....
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December 2022 by Courtney Coppess
Gas available on Thanksgiving that I could use my fuel rewards perks....happy camper.
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August 2022 by Omni D.
Never fully in stock. Their machines (for example, the ECO cash machine) is absolutely filthy. My fiancé & I barely wanted to touch it. On top of the establishment smelling like spoiled milk & farts upon entrance & during shopping. This location should get it together. Probably the smelliest & dirtiest I've been in. Cleanliness is next to Godliness. Basic cleaning matters.
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August 2022 by Daniel Feldman
yeah I drove out of my way to get here. Online the closing time is listed as 11pm. It is NOT..... It closes at 9:20pm according to the clerk. I arrived at 9:22pm and nope, will not allow me to get gas. I asked if there was a way to update the hours online, and he said no bc they reflect when the food store closes.
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July 2022 by Ben J.
Dirty, unorganized, rude. I would highly recommend not using this store. Many time we order groceries they are moldy or have bugs.
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June 2022 by Stacey H.
I'm not sure why this store had bad reviews. They were well stocked, clean, and friendly. The only thing we noticed were carts were hard to come by!
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June 2022 by Seth K.
I've been Krogering since 1993 and this Krog has the dopest food like items and fresh as hell veggies and shiz. The employees are the friendliest and enjoy themselves at work. If they aren't treated fairly by their bosses they hide it pretty well sometimes. I like the location. I jam on the self check out lanes. I just wish I could use my iPhone to pay instead of a lame a** card. I wear really short shorts and wallets sag my pockets passed the hem and that's gross.
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May 2022 by Rachel P.
I understand short staffed. Promise I do. That does not excuse poor customer service, or rather lack thereof. And after my experiences at this specific location over the past 6 months, it's worth driving a few extra miles to a different Kroger.
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February 2022 by Kathy Addison
I have days when I go there that if this certain oversized man isn't there, my service is excellent. When I see him there in the window, I cringe. I know the customer service that I get from him is horrible. He acts like you're bothering him to get anything. I normally just go somewhere else even though I'm there already, his service is that bad.
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January 2022 by Lee Spelled L-i (Calypso)
I was worried about driving, without a full tank of gas. Fortunately, I was able to get to my destination, safely, after filling up. Thank u, safe