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August 2024 by Quentin Gill
Brenda gave great customer service. She constantly kept me up to date on the status of the parts and repairs.
I used insurance so all I had to pay was my deductible but many of my repairs they recommended were for dents and dings. I think those parts could've been left alone but I'm no mechanic ??♂️
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July 2024 by María Rodríguez
I recommend this place for vehicle repairs, excellent service, they worked very quickly on my car, they did a very good job and above all they have very friendly bilingual staff, thank you Brenda for your help.
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July 2024 by Barbara Hanson
I recently broke the emblem off the front end of my Buick. And as a result, I had to replace the entire front grill. Scott Edwards the manager was more than helpful in finding a new grill, which he delivered the same day and by the following day he had it installed within an hour with a better price than other collision centers.
I highly recommend this company and Scott!!!
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April 2024 by Michelle Crisci
Elder neglect. Drew and team have dodged my mother’s phone calls for months. They did not complete repairs on her car and told her she would have to bring it back in. She has been calling and leaving messages SINCE JANUARY to get her car back in and NO ONE will call her back. Drew has always “stepped out” when she calls and will not return phone calls. Something fishy going on over there. Stay away.
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February 2024 by Francisco Hijar
I dont recommend this shop. I called on Tuesday and they said my car was done and it needed was a quality inspection. Today is Friday 3 days later and they still cant do the inspection. I called the last 2 days in a row to see if it was done and they said thet they have not gotten around to it. How long can an inspection take. The only work they did was replace a bakc windshield and a tail light. Im the one that has to call almost every day for almost 2 weeks to get updates. I been told they will call me for updates and they never do. There is no sense of urgency here. Only reason i took my car here was because my insurance recommend it. I suggest not to bring it here if you are with progressive. I had a quote at at safelight for the windshield and they could of done it the same day within 2 hours.I updated my review. They did a great job fixing the car and left it like new. Only need to work on communication a little better.
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December 2023 by Corey Jones
They did nice work on my Escalade but my issue came from the custom service side. Had an appointment to drop my truck off on a certain day. Dropped it off thinking it’s would take a few days to gather the estimate and submit it to my insurance so I’m not thinking about it. I go get my rental. Almost 3 weeks go by and my agent calls me asking about the estimate. I’m like they never sent it? Call Lockhart and they tell me they will get back to me. A few days later I received a call stating that “they had ppl out sick and will complete my estimate in a few days”. Really! The truck was drivable and I could have went and got it to stop the clock on the rental per my insurance amount. A few days later the estimate was done and now parts had to be ordered. Another 2 weeks go by before they call to tell me it’s ready to be picked up. Get to the shop and express my concerns and was blew off my the shops manager. Told me he would look into the delay and get back to me. I’m still waiting on that call ? and that was in July. I actually had to pay out of pocket for the rental for 2 weeks because they had it longer than my policy allowed.Now before they leave a reply on here trying to down play my experience, I recorded every phone call I had with them AND the exchange in the shop when I was blown off.
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November 2023 by barbra j anderson
Amazing how they warranty their repairs. I had a bumper problem from work done approx. 10 years! Andrew was so professional and eager to please! Great company!Services: Painting
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September 2023 by Jasmin Wang
Made an appointment to get an estimate for my repairs. Was not told that my car would have to stay at the shop for 48-72 hrs while they come up with the estimate since my insurance is with State Farm. Lady on the phone did not tell me any of this when I made the initial appointment and came off as unprofessional both time I spoke with her. I scheduled this for my day off and it would have been nice to know ahead of time since I could have planned better around work. Otherwise I'd need to use my car to get to and from work while they're doing the estimate.
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September 2023 by Cleverly Lockhart
The team at Lockhart Cadillac are really good.
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September 2023 by Scott Matheson
Top notch just like the dealership
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September 2023 by Richard Grey
Very polite staff and fast service !!!
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September 2023 by Donald Grays
Great customer service!!!!!
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September 2023 by Sherry O'Gee Krane (Olddie but Goodie)
this time it's body shop
this time was the body shop this is the second time this company has failed on customer service. A simple follow or update by phone or email would had be nice. I know it don't mean much but I'll tak...
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September 2023 by Abdul Hasan
Awesome..Awesome
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September 2023 by Montez Harris
They're going to fix my Cadillac truck
