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November 2025 by Emma Gorac
i live far away from every lush store but this one is the closest to me. (1.45hr) i appreciate the employees so much. they’re so helpful & nice every time i come in. the store is always clean/organized even when it’s crazy busy. i also like that they’re so cool about exchanges bc otherwise i wouldn’t be able to shop at lush as much as i do bc i live so far away! i blind buy online a lot so if it wasn’t for this shop i wouldn’t be able to spend like 1/3 of my income at lush & i’d have to live w/ the torture of FOMO from not being able to try/smell new products w/out the ability to exchange them! so thanks for that! but yeah. i love this shop. i love the employees & i love the products. been using lush for like 16 years n even though they’ve done thru a bunch of changes, the products & quality hasn’t changed n thats why i keep coming back. however, PLEASE MORE BUTTERBALL & SNOWCAKE SCENTED PRODUCTS! lol
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November 2025 by Rachel Ragland
I had to remove my positive review.
Sometimes I come in, staff is incredible. Sometimes I come in, staff is bland.
I came in today, been here many times. I was a little disappointed with I believe the manager (African American woman with glasses and twists or braids).
I was there to exchange one of the lotions I bought 2 days ago, I was in the middle of shopping and picking up new items and she came up to me and asked if I had a receipt.
This same lady greeted me when I FIRST came in. She saw my bag then and I said I had an exchange. Then after a few minutes when I was browsing she comes and randomly asked me about a receipt. (When I came in the first time I was with my husband and daughter, and was being rushed, so this time I took a little more time to look at what I wanted to)
You should probably collect all information when people first enter the store. Not in the middle of when they are shopping as if I’m walking around trying to steal?
And what if I didn’t have the receipt? That doesn’t mean anything, people lose their receipts all the time. I’m sure you all could look me up in the system.
As an AA woman myself, we get stereotyped enough. It’s exhausting.
Get better Loss Prevention technology, implement customer service and micro bias training and I beg you to watch me from a camera but leave people alone. I have a great life, I have morals, I have a family, I’m not going to jail for some lotion or for anything for that matter.
Have a better system in place to address these sorts of concerns. But don’t come up to people in the middle of their shopping experience asking them questions that doesn’t relate to customer service.
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November 2025 by Annabelle Roman
Zach helped us find everything we needed (and didnt need 🤣) I'll go here every time I need new shower products just to have his help! He gave us demos of all the products, asked about scents we liked, and any allergies we might have, and had plenty of suggestions for things that would work for us! I cant recommend this location enough.
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November 2025 by Sahar
Had the best experience at this Lush location. The staff was so friendly and went out of their way to help us every step of the way. One employee, Chaya, was the absolute sweetest! She was so well informed about all of the products and made sure to answer any questions we had! Would visit again!
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October 2025 by Stacy Lingo
What a great experience! Roshni & Jonny were so nice to us! They showed us many products and how to use them and sent us home with samples to try! We bought some great products that we have just been loving - they smell so good!They treated us to great - we can't wait to go back and try more! It was so refreshing to meet people who were so kind to us - thank you so much Roshni & Jonny!
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October 2025 by April Ray Aguero
Great staff, plenty of products. Only location in IN
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October 2025 by Dusty Wehr
This store is an amazing gift to the senses! The staff is so friendly and helpful. My son loves the demonstrations the staff does. They are so knowledgeable about the products and always willing to give a sample to try in store or to take home. At first I thought it was a little expensive but honestly the products last and are so well worth the price. The store is also well maintained,clean,and organized well. I definitely appreciate that they have a few spots that specifically showcase the new products. They have clean alternative cosmetics in eco friendly packaging as well.
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September 2025 by Robin Monnett
Shopped at Lush this afternoon with my family before an Indy Eleven game. It was so much fun. So many neat things to try and buy. Johnny helped us and was just the sweetest!!!!! Zac helped my daughter and he was just too adorable!!!! Can't wait to go back and shop for more!!! Suggestion..please but small metal containers of coffee with breathable holes to be able to enjoy more scents. The girl at the counter informed is they took it away because of glass and also that she is highly allergic. Sorry but you work in a mall coffee numerous places so I'm sure it would be ok.
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September 2025 by Amie Monnett
Love this store it's my new favorite! The employee ZAC is above n beyond!!!! Until we meet again zac. Ur amazing rock ur job
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September 2025 by Kimberly Napier
I wasn’t having the best day and I decided to go into Lush to get something for a self care night. The amazing, and sweet ladies that work there were so knowledgeable and endearing turned my day. I left the store with a huge smile, smelling good, and excited about the fun stuff I got. This store has great vibes and great energy!!!! I can’t wait to go back even if it’s just to say Hi.
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September 2025 by Tyler Miller
Shaya is awesome, huge help extremely nice couldn’t ask for better customer service and just seem like genuinely a great person
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September 2025 by #Kasha _R
The staff here was very inviting. Shaya was great at offering samples to help me find just the product I needed and had wonderful energy to be around ❤️
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August 2025 by Kate Perkins
The only store in this entire mall that treated me like a human! Products are awesome too. Will be returning soon.
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August 2025 by Beena H.
I can’t say enough good things about the Lush at the Fashion Mall in Indianapolis. Every single time I go in, the staff are warm, welcoming, and genuinely excited to help. Their energy is so positive that I always end up discovering new products I didn’t plan to buy just because they make the whole experience so fun and personal.
Today, my daughters and I had the pleasure of meeting Chaya, and she was incredible. She asked if it was okay to give my girls some samples of the bubble bath play doh, and she went above and beyond. She made them several different color samples and treated them with so much patience and kindness and spoke to them with real respect and encouragement. She celebrated their voices and helped them feel confident and heard.
Chaya also took the time to recommend a few things for their eczema and even gave me some samples she thought I’d love along with the items I purchased. She was thoughtful, knowledgeable, and just radiated good vibes. My girls were already asking if she’ll be there next time we visit.
I also love that Lush as a company has a conscience. I specifically came in looking for the watermelon soap that supports Gaza, and it means so much to support a business that cares about human rights and isn't afraid to take a stand. That’s rare and it matters.
Huge thank you to Chaya and the rest of the team. You’ve gained a customer for life.
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August 2025 by Rachel Woolley
Annie was super kind and helpful. It has been awhile since I’d been in a LUSH, overwhelmed by the volume of options she created a few samples from some great recommendations I can’t wait to give a try!
