MAC Cosmetics at Keystone Fashion Mall in Indianapolis receives consistent praise for its top tier customer service, described as friendly, thorough, fast, and incredibly helpful. Clients highlight wonderful and absolutely amazing experiences with the store's Artists, who are noted as impressively knowledgeable about products, ingredients, and application techniques. These Artists provide expert tips and recommendations, listen attentively to preferences, and help clients find products that suit their vision and coloring. They are characterized as patient, kind, thoughtful, and confident, making clients feel at ease and well-cared for. The results are consistently commended, with makeup noted for being beautiful, meeting or exceeding expectations for looks like soft glam, and lasting flawlessly through long events. The store itself is reported as clean, organized, and well-stocked. Services include free one-on-one appointments for events like wedding photos or holiday parties, with Artists willing to go above and beyond, such as offering complimentary adjustments. Clients highly recommend both the store and its products, with many stating they will definitely return. The location also offers convenience through options like Buy Online, Pick Up In-Store or Same-Day Delivery.
I had the best experience with the best MUA! Brendan went above and beyond to match my correct shade and find the right foundation for my skin!!!!!! He was very attentive and knowledgeable! I love when I come in a store and get great customer service! Thanks Brendan!!!!!
April 2025
Kami is EXTREMELY helpful each and every single time I go to MAC!!! His makeup is always SO beautiful as well!!! Thank you Kami for helping to make my experiences at MAC ABSOLUTELY AMAZING!!!!
March 2024
Nice well stocked store. I love all the beautiful colors and shades at mac. Cosmetics always last long.
